OPERATIONS OFFICER II
WHAT IS THE OPPORTUNITY?
Responsible for assisting the Operations Supervisor or Operations Manager with directing, developing, managing and motivating colleagues involved in back office operations and ensuring the operational integrity of assigned function and adherence to Bank policies and procedures. Responsible for building and maintaining relationships with internal and external customers and providing exemplary customer service. This is typically a second line ‘assistant’ supervisor position that focuses on providing technical oversight to staff while gaining supervisory experience.
Banking and Investment Services Division
Banking and Investment Services plays an integral role in leading the strategic vision and execution of all banking operations. Our servicing and operations professionals partner closely with all of our lines of business to carry out critical functions, including client/deposit servicing, contact center operations, payments processing, and trade and lending operations, while identifying and mitigating risk throughout the organization. Servicing and operations professionals seek to transform and define an integrated support model through automation and cutting-edge digital technologies, to deliver an excellent experience for our clients and businesses.
WHAT WILL YOU DO?
- Oversees the daily activities of assigned functional area; prioritizing; completing multiple activities; resolves problems as they arise.
- Applies both technical and general business knowledge to resolve the most complex issues in assigned function.
- Responsible and accountable for appropriate quality controls related to the financial products the bank provides, the services the bank delivers, and the processes employed
- Leads and guides employees; motivates, trains and coaches colleagues.
- Identifies training needs and ensures proper colleague training.
- Ensures activities are in compliance with legal/regulatory requirements and CNB policy and procedure.
- Proactively identifies and recommends new/proposed policies and procedures as they relate to operations issues/opportunities; assists in the implementation of new processes and procedures.
- Applies in-depth knowledge of systems, functions and procedures to identify and resolve quality issues to ensure overall team quality
- Has signing authority for approving operational work within approved limits.
- Maintains up-to-date knowledge of Bank policies and procedures.
- Provides exceptional customer service and serves as resource to internal and external customers.
- Ensures employees are in compliance with specified CNB compliance guidelines.
- Clearly communicates ideas and concepts both orally and in writing.
- Performs other duties as assigned or requested
WHAT DO YOU NEED TO SUCCEED
Must-Have*
- Minimum of 4 years experience in Banking Operations in a financial institution required.
- Minimum of 2 years experience supporting and maintaining commercial cards.
Skills and Knowledge
- Ability to perform functional duties and related positions with minimal supervision.
- Ability to interact effectively with all levels of Bank personnel and customers; excellent verbal and written communication skills; excellent interpersonal/customer service skills; knowledge of regulatory requirements and bank policies and procedures.
- PC skills required.
- Ability to handle problem situations with colleagues and clients effectively.
Compensation
Starting base salary: $25.93 – $41.43 per hour. Exact compensation may vary based on skills, experience, and location. This job is eligible for bonus and/or commissions.
*To be considered for this position you must meet at least these basic qualifications
The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.
Benefits and Perks
At City National, we strive to be the best at whatever we do, including the benefits and perks we offer our colleagues. Get an inside look at our Benefits and Perks.
INCLUSION AND EQUAL OPPORTUNITY EMPLOYMENT
City National Bank is an equal opportunity employer committed to diversity and inclusion. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other basis protected by law.
ABOUT CITY NATIONAL
We start with a basic premise: Business is personal. Since day one we’ve always gone further than the competition to help our clients, colleagues and community flourish. City National Bank was founded in 1954 by entrepreneurs for entrepreneurs and that legacy of integrity, community and unparalleled client relationships continues to drive phenomenal growth today. City National is a subsidiary of Royal Bank of Canada, one of North America’s leading diversified financial services companies.
Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled