RISK PROGRAM MANAGER MPAD
WHAT IS THE OPPORTUNITY?
The Risk Program Manager for MPAP works with Business Units across Marketing, Product, and Digital Channels (MPAD) to support the execution, operation, and ongoing maintenance of the division’s Risk & Compliance Program. Works with the 1LOD, 2LOD and 3LOD partners to ensure alignment of Risk Management Framework and compliance with Heightened risk management requirements.
Marketing Product and Digital Division
As a member of our Marketing, Product and Digital team, you will have an exceptional opportunity to help grow your career while driving change across many facets of the business. The team is passionately focused on building our brand, supporting banking products and finding innovative ways to engage and retain clients.
WHAT WILL YOU DO?
- Responsible for promoting risk awareness across the Division
- Stays abreast on reporting standards, department reporting requirements, and bank system changes/enhancements
- Operates as a point of contact for the division by responding to internal inquiries regarding policies, procedures and regulatory requirements
- Researches a wide variety of topics and issues including emerging risks & trends, and risk management best practices; summarizes and communicates findings with the team
- Works collaboratively within the division to coordinate risk management and measurement activities
- Performs and coordinates the execution of all risk related activities across area(s) of specialization to ensure consistency throughout managed Divisions.
- Participate and provides documentation in Audits/Exams and other reviews as needed
- Assists, guides, and mentors team members
- Develops and socializes division risk management reports and/or dashboards, leveraging existing and/or developing new reporting as needed; ensures alignment of management reports with 2LOD and other applicable requirements (e.g., regulatory).
Division Specification
Marketing Product & Digital
- ADDENDUM FOR DATA RISK
Supports risk management and compliance objectives as a key partner and trusted advisor to MPAD business units, ensuring current and future state processes, programs, applications, and vendors have privacy and security included by design
Documents root cause analyses on identified data related risk events to recommend improvements to prevent these risk events from re-occurring in future
Documents remediation plans and track through completion to address any caps in the mitigating measures identified
Conduct risk and control assessments across assigned technology and data domains
Supports the adoption of key data related policies and standards relevant to MPAD
Investigates data trends and identify risk mitigation strategies
Stays current on industry best-practices and regulatory expectations, rules, and changes - ADDENDUM FOR PRODUCT DISCLOSURES
The Disclosure Management and Client Success Specialist supports the Product Management function and develops, manages and owns programs that support corporate defined strategies and initiatives that align with the division’s Risk and Compliance Program.
This role will play a critical role in defining and enhancing how product disclosures are managed and communicated to clients.
Responsibilities include, but are not limited to, developing and maintaining a robust disclosure management system to ensure all product disclosures are accurate and comply with regulatory guidelines, as well as writing and executing communications to notify clients of any changes impacting their accounts and banking relationship.
This role will be key in ensuring that the Bank not only has appropriate oversight of disclosures and client communication, but that we optimize the client experience and understanding of products and services.
Develops and implements a system and process to effectively manage disclosures, including regular reviews to ensure accuracy and relevance.
Maintains the inventory of all disclosure materials for designated products and services.
Ensures all client disclosures are accurate and comply with all pursuant regulatory guidelines.
Collaborates with product managers, operations/fulfillment, legal and compliance partners to create, review, update and implement disclosure materials based on product and regulatory requirements.
Operates as a point of contact for the department by responding to internal inquiries regarding disclosures and communications.
Writes and manages execution of client-facing communications to ensure clients are notified of product changes appropriately and that regulatory requirements are met.
Provides regular analysis and reporting on disclosure maintenance and related client communications.
Evaluates and executes on opportunities to redesign and streamline disclosure materials.
Evaluates and executes on opportunities to improve client onboarding and servicing.
Completes ad hoc responsibilities and projects as requested. - ADDENDUM FOR DOCUMENTATION/ TECHNICAL WRITER
Supports risk management and compliance objectives as a key partner and trusted advisor to MPAD business units, ensuring current and future state process, procedure and control documentation methodology and outputs support adherence to applicable frameworks, policies, standards and 1LOD risk and control requirements
Manages the documentation and management of self-identified issues (including root causes and remediation plans) to address gaps between enterprise frameworks, policies and standards and MPAD process, procedure and control documentation
Manages the completion of gap analyses against applicable enterprise frameworks, policies and standards and the documentation of processes, procedures and controls to demonstrate adherence to those frameworks, policies and standards
Manages the adoption of applicable frameworks, policies and standards through process, procedure and control documentation
Manages the alignment of MPAD process, procedure and control documentation to enterprise and/or 1LOD methodology and requirements, ensuring consistency within MPAD and across other 1LOD functions/divisions
Demonstrates excellence in verbal and written communications, and especially in reviewing, editing and/or providing feedback on process, procedure and control documentation
Stays current on industry best-practices and regulatory expectations, rules, and changes
WHAT DO YOU NEED TO SUCCEED
Must-Have*
- Bachelor’s Degree or equivalent work experience
- Minimum 6 years of financial services or an equivalent, regulated industry experience
- Minimum 6 years in compliance or risk management
- Minimum 5 years’ experience managing medium to large projects
Skills and Knowledge
- Proficiency in MS Office, Project, and SharePoint
- Demonstrated experience with regulations impacting consumer banking and/or business unit functions preferred
- Demonstrated strong and sound decision making abilities about compliance risks and recommended corrective action.
- Demonstrated ability to think critically and facilitate change through collaborative efforts. Strong interpersonal, verbal, and written communication skills.
- Self-motivation, discipline, focus, the ability to structure and present work. Proven record of delivering high quality results within strict deadlines.
- Must have the ability to multitask and prioritize concurrent initiatives
Compensation
Starting base salary: $92,114 – $156,880 per year. Exact compensation may vary based on skills, experience, and location. This job is eligible for bonus and/or commissions.
*To be considered for this position you must meet at least these basic qualifications
The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.
Benefits and Perks
At City National, we strive to be the best at whatever we do, including the benefits and perks we offer our colleagues. Get an inside look at our Benefits and Perks.
INCLUSION AND EQUAL OPPORTUNITY EMPLOYMENT
City National Bank is an equal opportunity employer committed to diversity and inclusion. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other basis protected by law.
ABOUT CITY NATIONAL
We start with a basic premise: Business is personal. Since day one we’ve always gone further than the competition to help our clients, colleagues and community flourish. City National Bank was founded in 1954 by entrepreneurs for entrepreneurs and that legacy of integrity, community and unparalleled client relationships continues to drive phenomenal growth today. City National is a subsidiary of Royal Bank of Canada, one of North America’s leading diversified financial services companies.
Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled