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Public Safety Communications Manager

Salary: $76,437.30 – $114,655.84 Annually

Location : Mesquite, TX

Job Type: Full-time

Job Number: 1302204

Department: Police Administration

Opening Date: 05/08/2023

Closing Date: 6/30/2023 4:00 PM Central

GENERAL SUMMARY

Salary: $76,437.30/annual minimum – $114,655.84/annual max (Depending on qualifications)

The Public Safety Communications Manager is responsible for supervising and managing the daily administrative tasks and support functions to dispatch. Supervise subordinate shift supervisors.

SUPERVISION

General Supervision is provided by a Police Deputy Chief.

ESSENTIAL DUTIES AND RESPONSIBILITIES

  1. All behaviors comply with the Code of Conduct and Rules of Behavior outlined in Chapter 8 of the General Government Policies and Procedures Manual.
  2. Plan, administer and direct the activities of the Communications Section.
  3. Maintain a well-informed awareness of current telecommunications issues to provide dispatch with the knowledge of the best practices in that area of expertise.
  4. Recruit employees and maintain allocated staffing levels.
  5. Coordinate efforts between the Police and Fire Departments to achieve the best policies and practices to respond to public demands.
  6. Review and make recommendations to ensure accuracy and adherence to all 911 services agreements, state and local regulations, and telephone provider needs.
  7. Oversee Terminal Agency Coordinator responsibilities for NLETS/TLETS as required by the state and Federal Bureau of Investigation.
  8. Analyze dispatch center equipment needs and make recommendations.
  9. Work with outside vendors to resolve equipment failures in a 24-hour work environment.
  10. Operate a city vehicle.
  11. Direct, control, and plan operations in dispatch.
  12. Prepare statistical, financial, and other reports as requested by command staff.

OTHER DUTIES AND RESPONSIBILITIES:

  1. Complete background checks of city employees.
  2. Answer and direct public inquiries in person or on the phone.
  3. Review and approve disciplinary recommendations.
  4. Work in dispatch and dispatch calls for service as needed.
  5. Other duties as assigned.

MINIMUM JOB REQUIREMENTS

EDUCATION

High School Diploma or GED.

College level courses in communications and supervision is preferred.

EXPERIENCE

5 Years experience as a Public Safety Dispatcher or Lead Communication position.

3 Years experience as a supervisor of public safety personnel.

3 Years knowledge of current modern telecommunication practices.

LICENSES AND CERTIFICATES

Possession of a valid Class C Texas Driver’s License or ability to obtain within six (6) months of employment.

Basic Telecommunications Certificate from any state.
WORK SCHEDULE

Monday – Friday from 8:00 a.m. – 5:00 p.m.
PHYSICAL REQUIREMENTS / WORK ENVIRONMENT

Full Time Employees:

The City of Mesquite offers the Zero Premium, Employee Only Benefits under the following plans: High Deductible Medical Plan, HMO Dental Plan, Vision Plan, and Life Insurance.
The City is self-insured and offers a choice of four medical plans: HSA, High Deductible, HMO, PPO, and EPO Medical Plans through Blue Cross Blue Shield of Texas. Employee medical coverage goes into effect the first day of the month following 30 days of employment. Coverage is available to all full-time employees at group rates. Employees enrolled in the City’s self-insured medical plan also have access to the Mesquite Employee Health Center (MEHC) clinic and pharmacy.

The City offers three dental plan options: a managed plan (DHMO), an indemnity plan (DPPO), an enhanced indemnity plan (DPPO Enhanced). Coverage is available to all full-time employees at group rates.

The City offers free Vision Insurance to all employees. Dependents can be added for an additional fee.

Basic Group Life Insurance protection is provided to eligible full-time employees in the amount of two times the annual salary as recorded at the beginning of each year. The following voluntary benefits are available to full-time employees: Supplemental Life, AD&D Insurance, Cancer Insurance and Long-Term Disability

Texas Municipal Retirement System (TMRS): All employees appointed to positions designated to work 1,000 hours or more per year must participate in the TMRS. TMRS is a qualified tax-deferred retirement plan under Section 401 of the IRS. Seven (7) percent of gross earnings are deducted each payroll as a pre-tax deduction and deposited into the member account. When an employee becomes vested and retires, the City provides 2-to-1 matching contributions.

Other benefits include Social Security, Tax Saver Program (Section 125 Flexible Spending Account), Deferred Compensation Plans, Direct Deposit, Paid Holidays, Paid Vacation, Sick Leave and Personal Leave.
For more information about the City of Mesquite’s employee benefits, please visit: http://www.cityofmesquite.com/hrbenefits

01

Select the option that best represents the highest level of education you have achieved.

  • Less than High School completion
  • High School or GED equivalency
  • Technical or Community College attendance
  • Technical School completion
  • Associate’s Degree
  • Bachelor’s Degree
  • Master’s Degree
  • Ph.D.
  • Juris Doctorate

02

Which option below best describes your years of college level courses in communications?

  • No experience
  • Less than 1 year
  • 1 year to less than 2 years
  • 2 years to less than 3 years
  • 3 years to less than 4 years
  • 4 years to less than 5 years
  • 5 or more years

03

How many years experience in a Public Safety Dispatcher or Lead Communication position do you have?

  • No experience
  • Less than 1 year
  • 1 year to less than 2 years
  • 2 years to less than 3 years
  • 3 years to less than 4 years
  • 4 years to less than 5 years
  • 5 years to less than 6 years
  • 6 years to less than 7 years
  • 7 years to less than 8 years
  • 8 years to less than 9 years
  • 9 years to less than 10 years
  • More than 10 years

04

How many years experience as a supervisor of public safety personnel do you have?

  • No experience
  • Less than 1 year
  • 1 year to less than 2 years
  • 2 years to less than 3 years
  • 3 years to less than 4 years
  • 4 years to less than 5 years
  • More than 5 years

05

How many years knowledge of current modern telecommunication practice do you have?

  • No experience
  • Less than 1 year
  • 1 year to less than 2 years
  • 2 years to less than 3 years
  • 3 years to less than 4 years
  • 4 years to less than 5 years
  • More than 5 years

06

Do you currently possess a Basic Telecommunications Certificate from any state?

  • Yes
  • No

07

Do you have a valid Class C Texas Driver’s license or the ability to obtain within six (6) months of employment?

  • Yes
  • No

08

Can you type 30 wpm?

  • Yes
  • No

09

Have you ever been convicted of an offense with the grade of felony?

  • Yes
  • No

10

Have you ever been placed on court ordered community supervision or probation for an offense of the grade of felony?

  • Yes
  • No

11

Have you ever been convicted of any family violence offense?

  • Yes
  • No

12

Are you prohibited by state or federal law from possessing firearms or ammunition?

  • Yes
  • No

13

Have you operated a vehicle while impaired by the use of alcohol or any other substance?

  • Yes
  • No

14

If yes, how long ago was the last incident you operated a vehicle while impaired by the use of alcohol or any other substance?

  • Not applicable
  • Less than 6 months
  • More than 6 months but less than 1 year ago
  • 1 year to less than 3 years
  • 3 years to less than 5 years
  • More than 5 years

15

Have you ever used or tried marijuana?

  • Yes
  • No

16

If yes, how many times in your lifetime have you tried marijuana?

  • Not applicable
  • Less than 5 times
  • 5 to less than 10 times
  • 10 to less than 15 times
  • 15 to less than 20 times
  • 20 or more times

17

If yes, please select the most recent date of marijuana use?

  • Not applicable
  • Less than 3 months
  • 3 months to less than 6 months
  • 6 months to less than 9 months
  • 9 months to less than 12 month
  • More than 1 year

18

Have you ever used or tried cocaine?

  • Yes
  • No

19

Please select the most recent date of cocaine use?

  • Not applicable
  • Less than 3 months ago
  • 3 months to less than 6 months ago
  • 6 months to less than 9 months ago
  • 9 months to less than 12 months ago
  • More than 1 year ago

20

Have you ever used or tried heroin?

  • Yes
  • No

21

Please select the most recent date of heroin use?

  • Not applicable
  • Less than 3 months ago
  • 3 months to less than 6 months ago
  • 6 months to less than 9 months ago
  • 9 months to less than 12 months ago
  • More than 1 year ago

22

Have you ever used or tried hallucinogenic drug?

  • Yes
  • No

23

If yes, please select the most recent date of hallucinogenic drug use.

  • Not applicable
  • Less than 3 months
  • 3 months to less than 6 months
  • 6 months to less than 9 months
  • 9 months to less than 12 months
  • More than 1 year

24

Have you ever intentionally used or tried ecstasy?

  • Yes
  • No

25

If yes, please select the most recent date of ecstasy use?

  • Not applicable
  • Less than 3 months ago
  • 3 months to less than 6 months
  • 6 months to less than 9 months
  • 9 months to less than 12 months
  • 1 year or more

26

PLEASE READ CAREFULLY: If you are a current City of Mesquite employee, have you been employed in your current position with the City of Mesquite for at least 3 months? Please indicate the option that best represents your current status.

  • No, I do NOT work for the City of Mesquite
  • Yes, I am a current seasonal employee with the City of Mesquite
  • Yes, I have been in my current City position as a fulltime/parttime employee for at least 3 months
  • No, I have NOT been in my current City of Mesquite position as a fulltime/parttime employee for 3 months

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