SUMMARY OF JOB RESPONSIBILITIES AND REQUIREMENTS
JOB TITLE: Trainer I/II/Sr
REQUISITION ID: CUS00F4
DEPARTMENT: Training & Knowledge Management – Raytown Customer Care Center
LOCATION: Raytown, MO
PAY RANGE: Trainer I: $49,200 – $61,500
Trainer II: $60,200 – $75,300
Sr Trainer: $68,000 – $90,700
Scheduled Work Hours: Monday – Friday, 8:00 a.m. – 5:00 p.m. (additional hours as required)
Summary of Primary Duties and Responsibilities:
The Trainer is responsible for developing and delivering training through a variety of methods to meet the needs of a dynamic work environment. The Trainer maintains curriculum and training assets in multiple channels (video, text, web, etc). They provide expertise associated with process definition and process improvement efforts. The Trainer participates on projects and initiatives and contributes to change management by identifying key impacts and developing training to support the end-users through implementation. The Trainer provides analysis of new/forming business processes and procedures to produce high quality end-user documentation through strong partnerships and collaboration.
Education and Experience Requirements:
Trainer I
Requires a high school diploma or GED. Requires two years of relevant experience. Relevant experience includes using applications software (such as Ben, CSS, CCB or MDM) and familiarity with customer service, billing, credit & collections, or field service business processes (Customer Operations).
Trainer II
Requires a high school diploma or GED. Requires three years of relevant experience. Relevant experience includes using applications software (such as Ben, CSS, CCB or MDM) and familiarity with customer service, billing, credit & collections, or field service business processes (Customer Operations), with training or facilitation.
Sr. Trainer
Requires a high school diploma or GED. Requires five years of relevant experience. Relevant experience includes using applications software (such as Ben, CSS, CCB or MDM) and familiarity with customer service, billing, credit & collections, or field service business processes (Customer Operations), with training, large group facilitation and prior experience with program and curriculum design.
Skills, Knowledge, and Abilities Required:
Strong critical thinking and written/verbal communication. Highly proficient in communicating complex concepts in tangible, easily understood terms. High attention to detail. Comfort in front of an audience with interpersonal skills for effective coaching. Good organizational skills and the ability to work effectively under pressure and within time constraints. Candidate should possess a progressive, dynamic attitude toward solving problems and working with other team members. Must be able to handle confidential information appropriately. Computer skill and experience, including proficiency with Microsoft Office tools (Word, Excel, Power Point, etc.). Must have the ability to perform the physical activities of the job. The employee must maintain a high level of professionalism at all times.
Licenses, Certifications, Bonding, and/or Testing Required: None
Working Conditions:
• Much of the time will be spent in an office environment.
• Some travel will be necessary.
• Must have a satisfactory work record including good attendance.
• Available for after-hours duties.
Evergy has a clear mission – To empower a better future. Evergy chooses to live this mission by valuing People First. We know that to lead the responsible energy transition and provide affordable, reliable, and sustainable service to our customers and communities, we need a team with a variety of backgrounds, perspectives and skills. So, our goal is to be a diverse workforce that is representative of the communities we serve. We are committed to celebrating diversity and building a team where everyone – regardless of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status – has a voice and can bring their best every day. We know that the more diverse and inclusive we are, the better we will be. Evergy is proud to be an equal opportunity workplace and is an affirmative action employer.
Disclaimer: The above information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.