Salary: $44,600.00 – $101,600.00 Annually
Location : Bell Street
Job Type: Full-Time/Regular
Job Number: 00148
Department: Fiber Construction
Opening Date: 06/01/2023
Closing Date: 6/22/2023 11:59 PM Eastern
Classification: Engineering Associate
Work Hours: 40+ hours / week: M – F
About KUB: KUB is one of the largest public utilities in the country providing safe, reliable, and affordable electric, gas, water, wastewater, and fiber services to more than 478,000 customers in Knoxville and parts of seven surrounding counties. We are looking for employees who want to be a part of a mission-driven organization with strong values that support a skilled, diverse, and inclusive workforce.
About the Role: Inspect capital fiber optic underground cable placement and splicing to ensure conformance with specifications, standards, and plans. Will have frequent interaction with contract crews, KUB personnel, and customers during underground fiber construction. Inspects contractor performance, safety, and adherence to KUB standards and specifications. Serves as a liaison between KUB contractors or crews, customers, utility service advisors, and fiber construction supervisory staff. Works independently to investigate, evaluate and resolve issues, primarily through face-to-face contact. Primary point of contact for utility damage and customer property damage. Demonstrates high quality customer service through ownership and thorough resolution of concerns. Maintains a working knowledge of KUB utility infrastructure for all 5 utilities. Some after-hours storm response may be required in addition to the rotational stand-by schedule. Demonstrate flexibility to accept other related duties as required and works closely with other KUB departments to coordinate responses.
Qualifications
Physical Requirements:
Requires the ability to safely operate and get in and out of a vehicle many times per day. Requires the ability to move freely throughout the office to review maps, drawings, and bill information while meeting with internal and external customers. Requires the ability to move freely about customers’ properties over all types of terrain and walking considerable distances. Requires the ability to work under pressure while addressing numerous customer issues related to utility services. Requires the ability to lift and/or move up to 50 pounds.
Minimum Requirements:
- High school diploma or equivalent
- Fundamental understanding of electric, water, gas, and/or wastewater systems, in addition to operational experience or direct public interaction
- Strong interpersonal and customer service skills with experience communicating difficult messages in person and by phone
- Solid organizational and time management skills
- Computer experience including Microsoft Office programs, e-mail, messaging, GIS, etc.
- Valid driver’s license
Preferred Requirements:
- Five (5) or more years of utility specific construction (electric, gas, water and wastewater) and/or field experience dealing directly with internal and external customers
- Broad working knowledge of KUB’s utility infrastructure acquired through experience in a similar position
- Strong negotiation and conflict resolution skills
- Advanced proficiency with computer software such as GIS, PeopleSoft, Adobe Acrobat Pro, Microsoft Excel, Access, PowerPoint and others
Selection Process
About the Selection Process:
Phase 1 – Apply online at www.kub.org
Phase 2 – Experience, training, and education evaluation
Phase 3 – Interview with department representatives
Phase 4 – Written, performance, and behavioral exercises
Phase 5 – Background Investigation
Phase 6 – Physical assessment and/or drug screen
If special accommodations are needed at any phase of the selection process, please notify Human Resources in advance.
Knoxville Utilities Board is an Equal Opportunity Employer
- Generous health benefits with low premiums and deductibles
- Benefits start day 1
- Competitive 401(k) contribution and match
- PTO available for use after your first payday
- 11 paid holidays
- Free financial advising
- Educational assistance & professional development opportunities
- Employee physical & mental wellness programs
01
Describe your experience most pertinent to this position.
02
Describe your reasons for leaving your jobs within the past seven years.
03
Describe why you are interested in this position and working at KUB.
04
Have you Interviewed with KUB in the past? If so, for what position?
Required Question