Salary: $38,531.70 Annually
Location : Admin. Building 102 E. Spring St. Troy, NC
Job Type: Full Time
Job Number: FY2406561-07
Department: Department of Social Services
Opening Date: 06/23/2023
Closing Date: 7/14/2023 11:59 AM Eastern
Description
Under the direction of the Medicaid Unit Supervisor, the Medicaid Caseworker will interview clients in order to obtain required information to determine eligibility for Medicaid benefits. They will complete initial applications, verify the information provided by the client, and complete scheduled program reviews. The Medicaid Caseworker must be able to explain program(s) requirements and options and refer clients to other program services as appropriate.
The Medicaid Caseworker must be human services oriented and possess the ability to interact well with co-workers, clients, and the general public. This caseworker must respond to disasters as needed in accordance with Montgomery County DSS policy in the event of a natural or man-made disaster or upon the declaration of a state of emergency by the Montgomery County Emergency Management Office.
Examples of Duties
The essential functions of this position are to;
*Meet with citizens in person to determine their eligibility for services
*Process applications in accordance with NC State guidelines
* Maintain confidentiality
*Positively interact with citizens in person and via telephone to explain program
*Meet attendance requirements of the position
*Be on site during disaster situations to staff shelters as necessary
Required Qualifications
EDUCATION AND EXPERIENCE REQUIREMENTS:
Graduation from high school and demonstrated possession of knowledge, skills and abilities gained through at least two years of customer service/public contact experience to include interviewing, explaining information, compiling data, and performing difficult mathematical tasks or an Associate’s Degree in Human Services or a related field.
KNOWLEDGE AND SKILL REQUIREMENTS:
- Excellent mathematical reasoning and computational skills.
- Ability to perform functions within a specific timeframe.
- Ability to establish rapport with clients.
- Ability to assess various aspects of the client’s economic needs.
- Ability to establish and maintain effective working relations with supervisor, co-workers, clients and their families, and the general public.
- Ability to express ideas clearly and concisely.
- Ability to communicate effectively with clients, co-workers, and the public.
- Ability to plan and execute work effectively in order to achieve mandated departmental goals and objectives.
- Ability to maintain mandated confidentiality rules.
- Maintain professional demeanor even when under stress and dealing with difficult people.
- Commitment to exceptional customer service and a team-oriented work environment.
- Advanced computer skills/knowledge.
- Must possess and maintain a valid North Carolina Driver’s License.
Preferred Qualifications
One (1) year of experience working in Medicaid and/or Special Assistance programs
- State Employees Health Plan
- Retirement: member of State Employees/Local Govt System: County contribution 12.15% of employee salary
- 401(k): County provides up to additional 5% of salary match to employee contribution
- Life Insurance: annual salary, up to $50,000 after one year of employment
- Vacation and Sick Leave: tiered plan based on years of service (years of service transferrable based on time accrued in State/Local Govt. Retirement System)
- Community Service and Bereavement Leave
- Voluntary deductions for Vision, Dental, Additional Life, and Disability
- Progressive Pay Structure