Salary: $30.86 – $36.93 Hourly
Location : Des Moines, IA
Job Type: Regular Half-Time
Job Number: 9722-05-2023
Department: Police
Division: PD222376 – PK Communications
Opening Date: 06/05/2023
Closing Date: 6/26/2023 4:00 PM Central
FLSA: Non-Exempt
Bargaining Unit: MEA
Occupational Group: Non-Civil Service
Location of Vacancy: Des Moines Police Department
Recruitment: Entrance
Selection Method: Performance Exam: those meeting the minimum qualifications of the position will be invited to take a performance examination which will be scheduled from TBD. See details above. Applicants who need a reasonable accommodation must inform this office at (515) 283-4213 or TTY at Iowa Relay at 711 or 1-800-735-2942 prior to the closing date.
Distinguishing Features of the Class
This is highly responsible work operating an emergency service console receiving and dispatching emergency and non-emergency service calls on an assigned shift. Work requires the prompt, efficient and accurate receiving, dispatching, and processing of emergency service calls over the 911 and related emergency systems from the general public and other authorized personnel requiring emergency actions by police and fire units. Although new or unusual problems may be referred to a superior for advice and assistance, work is ordinarily performed independently following established procedures.
This position will augment our full time Telecommunicator staff by filling vacant shifts to provide minimal staffing. Available hours will vary throughout the 24/7 period depending on daily, special or emergent staffing needs. These will be either 4- or 8-hour shifts within the scheduled shifts below.
1st Shift: 10:30pm – 6:30am
2nd Shift: 6:30am – 2:30pm
3rd Shift: 2:30pm – 10:30pm
Performance Exam: finalists for the position will proceed to the next step in the recruitment process, which is CritiCall testing proctored onsite by the City of Des Moines. A description of the performance exam can be found here: Criticall: Pre-Employment Test: Computer and other related Skill/Ability Requirements
Acceptable Experience and Training
- Graduation from high school or GED.
- Some college or prior experience as a 911 or similar type position preferred.
- Must successfully complete the Basic 40 Hour Telecommunicator Training required by the State of Iowa within the first year of employment.
- Must obtain NCIC and Emergency Medical Dispatch certifications during first year of employment and maintain throughout employment as a Public Safety Telecommunicator.
- CPR and AED training and CPR certification within the first year of employment.
- EMD certification preferred.
Required Special Qualifications
- Candidates for positions in this class must pass a post-employment offer physical examination and drug screen.
- Ability pass a background check.
Examples of Essential Work (Illustrative Only)
As a Call Taker:
- Receives calls for police, fire, and emergency medical services via 911 and other telephone lines;
- Determines the nature of the complaint by asking appropriate questions;
- Inputs information into the computer aided dispatch system (CADS) to include location, incident type and description of the incident;
- Routes non-service calls or calls for other agencies to proper local, state and federal agencies;
- On calls for emergency medical services, properly uses the protocols for questioning the caller and providing post dispatch and pre-arrival instructions;
- Sends and receives messages through a computer terminal connected to the IOWA/NCIC systems;
- Performs other related duties as assigned.
As a Police Telecommunicator:
- Dispatches police units in a manner consistent with departmental policies and procedures including:
- Receives calls for service from the CADS or field personnel;
- Through the CADS, reviews the status of available units;
- Selects the unit(s) to respond to service calls and dispatches them by voice radio and/or mobile data computer;
- Enters changes in unit status into the CADS as changes occur;
- Performs other related duties as assigned.
As a Fire Telecommunicator:
- Dispatches fire/rescue units in a manner consistent with departmental policies and procedures including:
- Receives calls for service from the CADS or field personnel;
- Selects the appropriate station(s) and transmits information over the fire radio;
- Enters changes in unit status into the CADS as changes occur;
- Performs other related duties as assigned.
01
I understand that for those candidates that meet the minimum qualifications will be invited to complete a written exam completed at a later date
- Yes
- No
02
Have you completed college coursework or have a college degree? If Yes, submittal of college transcripts showing degree conferred is required by application deadline. Please submit to the City of Des Moines Human Resources Department; electronically to humanresources@dmgov.org, by fax to 515-237-1680, or by mail to 1551 E MLK Jr Pkwy, Des Moines, IA 50319 by the application deadline date.
- I understand college transcripts are required by the application deadline and have attached my transcripts to my application.
- I understand college transcripts are required by the application deadline and I have requested my transcripts.
- I have not taken college course work and do not have college transcripts to provide.
03
Describe your experience in 911 operations and current Telecommunicator certifications, including where this experience was obtained and duration of experience. If no experience, indicate “none”.
04
Finalists will be invited to complete the Critical performance exam. This testing will be an administration of Critical: Pre-employment Testing (details included in the job posting). Please mark yes showing your understanding of the required testing process.
- Yes
- No
Required Question