API CUSTOMER EXPERIENCE MANAGER
Do you have a passion for the convergence of technology and business? Have you worked with APIs? We at U.S. Bank are seeking API Customer Success Managers to help our business customers in their journey of onboarding to our API products.
The API Customer Experience Manager is responsible for coordinating and driving all API onboarding activities. This includes managing intake requests, collecting requirements for onboarding & integration, and completing setup tasks related to the API product. The Customer Experience Manager will track and monitor API customer integrations through completion, while providing excellent service and support. This role must combine excellent organizational skills with an ability to drive multiple stakeholders to complete necessary tasks to ensure success.
Responsibilities:
- Manages the life cycle of customer inquiries for access to Connected Finance APIs.
- Drives Developer Portal access management and inquires for all customers.
- Generates API keys and delivers them to customers, ensuring all setup activities are complete prior to issuance.
- Completes the API customer configuration to the API product to be consumed.
- Coordinates security authorization setup, including mTLS certificate validation.
- Communicates with customers and internal stakeholders on customer onboarding status.
- Connects the customer with Integration Support Manager for integration assistance.
- Manages experience surveys and CSAT reporting.
- Oversees API Onboarding documentation, making sure it is accurate and current.
- Provides customer experience feedback with all stakeholders.
- Become the subject matter expert with in-depth knowledge of our API product onboarding process to quickly facilitate customer inquiries.
- Look for ways to improve customer support process and experience.
Basic Qualifications
- 1 year of experience working with APIs from either a support, testing, documentation, or development standpoint
- 2 years of experience directly supporting customers in a sales support or technical support capacity. This could be technical pre-sales or tech support. Does not need to involve the support of APIs.
- Strong verbal and written communication skills
- High attention to detail and visual presentation
Preferred Qualifications
- 2+ years of testing APIs
- 1+ years customer-facing support for API products (Sales Engineer or Technical Support)
- 2+ years of technical writing experience
Hiring Manager’s Top Needs:
- 1 year of experience working with APIs from either a support, testing, documentation, or development standpoint
- 2 years of experience directly supporting customers in a sales support or technical support capacity. This could be technical pre-sales or tech support. Does not need to involve the support of APIs.
- Strong verbal and written communication skills
- High attention to detail and visual presentation
Lorien, Powered By Impellam, is a digital, transformation, and technology recruitment specialist. We work with clients of all sectors, sizes, and tech needs – from digital giants to tech-enabled businesses – to attract and retain top talent around the
world. Through our network of specialists, we combine deep tech sector expertise with the scope, depth, and breadth of large-scale talent solutions, giving our clients and candidates the confidence and the agility to compete in the digital age.
• ED&I: Lorien, powered by Impellam Group, is an equal opportunity employer committed to diversity and inclusion.
• EEO: Impellam Group is an Equal Opportunity Employer. All qualified applicants will receive consideration without regard to race, color, religion, gender, national origin, age, disability, veteran status, or any other factor determined to be unlawful
under applicable law.
• Accommodation: Impellam Group is an Equal Opportunity Employer. Impellam Group recruits, employs, trains, compensates, and promotes regardless of race, religion, color, national origin, gender identity, sexual orientation, physical ability, age,
veteran status, and other protected status as required by applicable law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application, interview process, preemployment activity, and
the performance of crucial job functions. Please contact HR-InfoImpellamNA@impellam.com to request accommodation.
Lorienhttps://www.lorienglobal.comhttps://www.lorienglobal.com/-/media/lorien/logos/lorien-impellam-logo-189×54.png
19/06/2023 12:00:00
USD 77.00 79.00 Hour