Our vision at the Music ML and Personalization team is to offer Amazon customers delightful personalized audio experiences by building world class customer understanding, content recommendations and experience optimization platforms. As a team, we play multiple roles at Amazon Music – one, we develop ML models, platforms and capabilities, and experiment with them across experiences to improve personalization for music and podcasts across visual and voice experiences; two, we invest in building personalized experiences ourselves like playlists (daily mixes, discovery mixes) and recommenders (new releases for you recommender); and three, we incubate state of the art ML and AI technologies like Generative AI and Large Language Models (LLMs) and leverage them to lift many boats.
As a Senior Product Manager for ML & Personalization, you will help our team build and execute a strategy for becoming the world’s most personalized audio streaming service. This role will be focused on ML and personalization capabilities for Amazon voice experiences (on Alexa) particularly Natural Language Understanding (NLU) and conversations. This PMT will work cross functionally with Alexa, voice CX, podcasts and Prime and Free tiers teams to understand customer and stakeholder needs, and define a vision and strategy for our NLU and conversations platforms. They will extensively analyze and leverage Large Language Models and Generative AI technologies to improve the quality of voice experiences.
Additional locations include: [Seattle, WA]
About the team
Amazon Music is an immersive audio entertainment service that deepens connections between fans, artists, and creators. From personalized music playlists to exclusive podcasts, concert livestreams to artist merch, Amazon Music is innovating at some of the most exciting intersections of music and culture. We offer experiences that serve all listeners with our different tiers of service: Prime members get access to all the music in shuffle mode, and top ad-free podcasts, included with their membership; customers can upgrade to Amazon Music Unlimited for unlimited, on-demand access to 100 million songs, including millions in HD, Ultra HD, and spatial audio; and anyone can listen for free by downloading the Amazon Music app or via Alexa-enabled devices. Join us for the opportunity to influence how Amazon Music engages fans, artists, and creators on a global scale. Learn more at https://www.amazon.com/music.
BASIC QUALIFICATIONS
- 2+ years of end to end product delivery experience
- 5+ years of technical product or program management experience
- Bachelor’s degree
- Experience contributing to engineering discussions around technology decisions and strategy related to a product
- Experience with feature delivery and tradeoffs of a product
- Experience owning/driving roadmap strategy and definition
- Experience managing technical products or online services
- Experience in representing and advocating for a variety of critical customers and stakeholders during executive-level prioritization and planning
PREFERRED QUALIFICATIONS
- 4+ years of technical product management and/or engineering experience particularly in building ML models, technical platforms and APIs
- Experience managing internal partners and stakeholders and carving a platform strategy and clear success metrics and KPIs
- Experience leading product and engineering discussions around technology decisions and strategy related to a product
- Experience owning roadmap strategy and definition
- Experience owning feature delivery and tradeoffs of a product
- Experience working on agile enabled teams
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $121,000/year in our lowest geographic market up to $235,200/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. Applicants should apply via our internal or external career site.