Salary : $46,716.80 Annually
Location : Emergency Operations Center (EOC) Niceville, FL
Job Type: Full Time
Job Number: 23-5630.2
Department: COMMUNICATIONS
Opening Date: 10/01/2023
Closing Date: 12/31/2023 11:59 PM Central
Description
This position is a panama schedule with rotation every 3 months, must be able to work 12 hour shifts.
The duties of this position require a person to answer regular and 911 phone calls, operate a radio console, demonstrate proficiency in following established Okaloosa County Sheriff’s Office communications protocol with personnel in the field, and have the ability to assist the public, deputies and other employees of the Sheriff’s Office. Qualified applicants will be required to successfully pass a fingerprint scan, drug screen, call center test, interview, and background investigation.
**Background Investigation Waiver (Required): Please Click Here for the Background Waiver.
Duties
Dispatches and monitors the status of deputies on patrol;
- Answers 911 calls and relays information in a timely manner;
- Receives non-emergency calls and provides information and/or assistance as quickly as possible;
- Must have knowledge of jurisdictional boundaries and transfer callers to other jurisdictions as necessary;
- Must have the ability to prioritize calls and must have the ability to multi-task;
- Must be able to process information received and ask appropriate follow-up questions;
- Must be able to handle high stress situations and calm hysterical callers;
- Monitors radio traffic;
- Obtains information from deputies for NCIC/FCIC checks;
- Requires regular and predictable attendance;
- Must be able to cooperatively work with coworkers and general public;
- Must be able to maintain a constant state of awareness and act in a safe manor;
- Must have the ability to follow directives and policies of the agency;
- Performs related duties as necessary.
Qualifications
- Must be at least 18 years old with a high school diploma, Florida General Education Development Test (GED), or Out-of-state GED, with transcript of test results.
- Valid Florida Driver’s License if required to drive a Sheriff’s Office vehicle.
- Must be able to operate computer, two-way radio, copier, fax and telephone.
- Must be able to work rotating shifts, weekends, holidays and overtime, scheduled and unscheduled.
- NCIC/FCIC certification and 911 certification required within 6 months of employment.
Standards to Perform Essential Job Functions
All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.
BENEFITS: (Full Time Employees)
- Health, Dental, Vision, Life and Disability Insurance
- Employee Assistance Program – no cost to employee or family members
- Retirement Plan under the Florida State Retirement System
- Annual leave, sick leave, military leave and 11 paid holidays
- Deferred Compensation Plan
- Flexible Spending Account
- Tuition Reimbursement
- Physical Fitness Benefit
- Free Cross Fit classes offered for all agency members
- Direct Deposit