Position Title
Enterprise Applications Administrator
The Opportunity
The Enterprise Applications Administrator works within Information and Technology Solutions (ITS) and is responsible for managing application configuration settings, maintaining application permissions, configuring application for single sign-on (SSO), and resolving technical issues for applications within the Colorado School of Mines enterprise applications portfolio. This position works internally and with third-party vendors to fully integrate applications into our enterprise application landscape by ensuring that they have secure access to the resources needed and can successfully exchange the data necessary for the proper functioning of the applications. Mines is a cloud/SaaS-first organization, and the Enterprise Applications Administrator supports this vision by transitioning existing applications, software, and services to this technology and ensuring new products meet this standard.
Responsibilities
Enterprise Applications Administration
Configure, implement, and support all functionality for applications as assigned.
Ensure that necessary data integrations are in place and functioning properly.
Keep track of the certificates associated with Mines applications and ensure they are updated before expiration.
Configure, implement, and support SSO and multi-factor authentication (MFA) settings within applications.
Analyze, resolve, and respond to service requests and remediate errors as needed.
Plan, coordinate, test, and communicate all application changes, upgrades/maintenance schedules, and new enhancements/services.
Monitor and test application performance, provide performance statistics and reports, and document and analyze problems.
Manage users and user permissions within applications and ensure that appropriate access is granted.
Implement and maintain proper security permissions and practices within all managed applications.
Work with IT business operations staff to ensure proper licensing is purchased and renewals are processed in a timely manner.
Solution Analysis and Engineering
Collaborate with business stakeholders to translate business needs into functional requirements in a way understood by IT and business teams.
Work with stakeholders to take functional requirements and design end-to-end solutions which meet their needs
Work on projects as assigned providing application and technical support.
Aid in the development and testing of new features and offerings.
Enable innovation through process improvement, workflow, and automation initiatives.
Ensure ongoing compliance with applicable regulatory requirements and internal policies and procedures.
Knowledge Management and Training
Prepare internal and external support documentation to build a current and relevant knowledge base related to the applications supported.
Revisit published documentation regularly to ensure content accuracy and relevancy.
Cross-train team members on managed applications.
Provide training to ITS staff for tier 1 customer support and overall awareness.
Conduct end-user training as needed.
Education and Experience:
Bachelor ‘s degree within Technology, Computer Sciences , Business, or a related field. Individuals without a degree , or a degree within these fields, may be considered if they demonstrate possession of substantially the same knowledge level as found in a degree but have attained advanced knowledge through a combination of work experience and intellectual instruction.
3+ years’ experience as an application administrator for an enterprise solution.
Knowledge, Skills, and Abilities:
Deep understanding and appreciation for automation and the use of technology as an enabler of high-quality services and performance levels.
Ability to assess business processes and develop workflows within a n application to digitize them .
Excellent written and verbal communication skills .
Knowledge of s ervice m anagement framework across s ervice lifecycles and experience operating within or driving the foundation or implementation of one or more phases of the service management framework in your current or a previous role.
Demonstrated focus on customer service and compliance.
Ability to transfer knowledge to co-workers in a collaborative and engaging manner.
Strong analytical skills and experience and an understanding of how metrics and measures can drive innovation and service level quality.
Demonstrated ability to consider implications of complex problems and solutions and take necessary actions to resolution.
A bility to frame problems and generate relevant insights based on supporting data.
Preferred Qualifications
Education and Experience:
Experience with TeamDynamix or other service management platform.
Experience with WordPress or other web content management systems (CMS) .
Experience with e nterprise r esource p lanning (ERP) systems like Ellucian Banner and Workday .
ITIL4 Foundations Certification
Knowledge, Skills, and Abilities:
Knowledge of h igher e ducation culture, governance, structures, and mission .
About Mines & Golden, CO
When the world looks for answers, the world looks to Mines.
Colorado School of Mines is a top-ranked public university solving the grand challenges facing our society, particularly those related to the Earth, energy and the environment. Founded in 1874 with specialties in mining and metallurgy, Mines’ scope and mission have continually expanded to meet the needs of industry and society. Today, we are the No. 38 public university in the nation, recognized for our innovation and undergraduate teaching in science, technology engineering and math (U.S. News and World Report, 2023).
Mines graduates are change makers, boundary breakers and problem solvers. Since our earliest days, a Mines education has been and continues to be a transformational opportunity, with one of the strongest returns on investment out there for talented STEM students of all backgrounds.
At the same time, Mines faculty members are pushing their fields in new directions, whether that’s manufacturing, space resources, quantum engineering, carbon capture or more. Mines was recently classified as a R1 “Very High Activity” research institution by Carnegie, a notable feat for any university but particularly one of our size.
That size – roughly 7,000 undergraduate and graduate students – also translates to a close-knit campus community, where employees have opportunities to get involved in multiple ways, continued professional learning is valued and everyone can make an impact.
Community Alliance groups bring together employees for professional development, networking, cultural awareness and community involvement, and all Mines employees also have access to the wealth of activities happening every day on campus – nationally-renowned speakers, special events and Mines traditions like Engineering Days, just to name a few.
And don’t get us started on our hometown. We are located in the heart of Golden, Colorado –with its charming historic downtown and nearby hiking trails – and in close proximity to all that Denver and the Rocky Mountains have to offer. That includes the sunny, high-altitude climate and outstanding outdoor recreation opportunities that make the Denver area an ideal place to live, work and play.
Are you looking for an inspiring, mission-driven workplace where you can contribute to solving the world’s problems and educating the next generation of change makers? Are you an individual who values a diverse and inclusive community, where our different perspectives, experiences and cultures enrich the educational and work experience?
Look to Mines.
Equal Opportunity
Colorado School of Mines is committed to equal opportunity for all persons. Mines does not discriminate on the basis of age, sex, gender (including gender identity and gender expression), ancestry, creed, marital status, race, ethnicity, religion, national origin, disability, sexual orientation, genetic information, veteran status or current military service. Further, Mines does not retaliate against community members for filing complaints regarding or implicating any of these protected statuses.
Mines’ commitment to nondiscrimination, affirmative action, equal opportunity and equal access is reflected in the administration of its policies, procedures, programs and activities and in its efforts to achieve a diverse student body and workforce.
Through its policies, procedures and resources, Mines complies with federal law, Colorado state law, administrative regulations, executive orders and other legal requirements to prevent discrimination (including harassment or retaliation) within the Mines campus community and to address potential allegations of inequity or concerns for safety.
Pay Range
$82,900 – $98,500
Mines takes into consideration a combination of candidate’s education, training and experience as well as the position’s scope and complexity, the discretion and latitude required in the role, work location, and external market and internal value when determining a salary level for potential new employees.
Total Rewards
Colorado School of Mines offers a robust portfolio of benefits for all employees. For this role, that includes:
- Fully paid health and dental premiums
- Generous sick/vacation time: 13 paid holidays per year – including a week-long winter break for entire campus.
- Fully vested retirement plan on first day of employment, with generous employer contribution
- Tuition benefits (6 credits per year for employees, 50 percent discount for dependents)
- Free RTD Ecopass
All Mines employees also have access to discount programs through the State of Colorado and free tickets for Mines Athletics home games, as well as access to the on-campus Recreation Center (fitness classes and training, swimming pool and more), equipment rentals through the Outdoor Rec Center, the Colorado State Employee Assistance Program (CSEAP), and backup child and elder care. Coming soon is an on-campus daycare center. For more information about benefits at Mines, go to mines.edu/human-resources/benefits .