Salary: $51,371.00 Annually
Location : Augusta, GA
Job Type: Full Time Permanent
Job Number: 201203335
Department: INFORMATION TECHNOLOGY
Division: IT BUSINESS APPLICATION SUPPORT
Opening Date: 09/18/2023
Closing Date: Continuous
DESCRIPTION
Performs software application analysis, support, and maintenance. Trains and/or instructs other staff within the guidelines of standard operating procedures, technical manuals, user specifications, and federal, state, county, and departmental policies and procedures. Reports to the Deputy CIO – Business Application Services or other designated person and works with co-workers, vendors, computer service personnel, employees, and government agencies to develop and support information systems.
PRINCIPAL DUTIES AND RESPONSIBILITIES
- Performs troubleshooting and problem-solving activities for software application systems
- Provides leadership and support for managing projects
- Assists with evaluation of vendor-developed software
- Facilitates implementation, installation and upgrade of computer applications systems, trains users, and performs follow-ups
- Gathers requirements, designs, and develops reports and minor applications for customers
- Assists in the business analysis process of departments and provides recommendations to management to ensure improved efficiencies
- Develops and supports documentation and procedural manuals
- Evaluates and reports project status to management
- Provides and maintains application security
POSITION SPECIFIC RESPONSIBILITIES MIGHT INCLUDE:
- Implementation support of vendor-supplied business application software in an end-user department
- Thorough and accurate documentation of software problem resolution procedures in a management-approved format
- Handling customer complaint situations
- Coordinating with IT staff, vendors, and end users to ensure successful resolution of projects
- Responding to emergency technology support issues in their area(s) of responsibility
- Training/Familiarizing other staff members (not necessarily subordinates) in technology applications
- May be required to carry pager and be on 24-hour call duty
MINIMUM REQUIREMENTS
EDUCATION
AA/AS Degree in Computer Science or other technology or engineering-oriented disciplines, or High School Diploma/GED with three (3) years training in software or hardware technical support. BA/BS in related field preferred.
EXPERIENCE
One (1) year in position involving software or hardware-related technical support, business analysis, and end-user customer support.
Knowledge/Skills/Abilities:
- Considerable knowledge of technology principles, concepts, techniques, and fundamentals of information processing
- Proficiency in acquiring and maintaining skill sets on new and evolving programming development and database technologies
- Familiarity with local, state, and federal legal requirements and County and departmental policies and procedures
- Familiarity with local area networks, network software and technical concepts
- Mastery of troubleshooting, problem solving, training, organization, and operation of computer equipment
- May supervise and/or train designated personnel
- Proficiency in database integration, report generation tools, application systems, interpersonal relations, general business principles, and adaptability to change
- Good communication skills, both oral and written
- Demonstrated ability to work with a team or independently
Licensing:
- Possession of a valid driver’s license with good driving history. If State license is other than Georgia or South Carolina, applicant must obtain a license in Georgia or South Carolina within 30 days of employment.
Performance Aptitudes:
- Data Utilization: Requires the ability to evaluate, audit, deduce, and/or assess data using established criteria. Includes exercising discretion in determining actual or probable consequences and in referencing such evaluation to identify and select alternatives.
- Human Interaction: Requires the ability to work with and apply principles of persuasion and/or influence over others to coordinate programs or activities of a project, and resolve typical problems associated with the responsibilities of the job.
- Equipment: Requires the ability to operate, maneuver, and/or control the actions of equipment, machinery, tools and/or materials requiring complex and/or rapid adjustments.
- Verbal: Requires the ability to utilize a wide variety of reference, descriptive, advisory and/or design data and information.
- Math: Requires the ability to perform addition, subtraction, multiplication, and division; the ability to calculate decimals and percentages; the ability to utilize principles of fractions; and the ability to interpret graphs.
- Functional Reasoning: Requires the ability to apply principles of influence systems, such as motivation, incentive, and leadership, and to exercise independent judgment to apply facts and principles for developing approaches and techniques to resolve problems.
- Situational Reasoning: Requires the ability to exercise judgment, decisiveness and creativity in situations involving the evaluation of information against sensory, judgmental, or subjective criteria, as opposed to that which is clearly measurable or verifiable.
- Physical Abilities: Tasks require the ability to exert light physical effort in sedentary to light work, but which may involve some lifting, carrying, pushing and/or pulling of objects and materials of light weight (5-10 pounds). Tasks may involve extended periods of time at a keyboard or workstation.
- Sensory Requirements: Some tasks require the ability to perceive and discriminate visual cues or signals. Some tasks require the ability to communicate orally.
- Environmental Factors: Essential functions are regularly performed without exposure to adverse environmental conditions.
OTHER
This position requires staff call up in an emergency situation.
The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to this job.
Augusta-Richmond County’s comprehensive benefit package includes:
Vacation
Holiday
Sick
Medical
Dental
Vision
Life
Long-Term Disability Insurance
Pension
For a more detailed overview of our benefit package, please visit our website below:
01
The answers you provide to the supplemental questions will be used to conclude if you meet the minimum qualifications and requirements for this position. Responses relating to your specific work experience and education MUST clearly reflect the requirements shown in the areas for work history and education on your application. Your application must be completed in full before it is submitted. Additional information may not be accepted after your application has been submitted. Do you accept these terms?
- Yes
- No
02
Are you a current employee of Augusta Richmond County?
- Yes
- No
03
If you are a current Augusta Richmond County employee, have you received a written reprimand, disciplinary probation, or suspension in the last twelve (12) months? (Informal warnings excluded)
- Yes
- No
- This question does not apply to me.
04
To be eligible to apply for a posted position, a current employee must have performed competently for at least six (6) months in his/her current position. If you are a current employee of Augusta Richmond County, have you been in your current position at least six months?
- Yes
- No
- This question does not apply to me.
05
Do you have an AA/AS in Computer Science or other technology or engineering-oriented disciplines, OR a High School diploma/GED with three (3) years training in software or hardware technical support.
- Yes, I have an AA/AS or higher in Computer Science or other technology or engineering-oriented disciplines
- Yes, I have a High School diploma/GED with three years training in software or hardware technical support.
- No, I do not meet either of the minimum education requirements.
06
Which of the following best describes your experience in providing software or hardware-related technical support, business analysis, and end-user customer support?
- No Experience
- One to two years of required experience with an AA/AS Degree
- Three or four years of required experience with a High School Diploma
07
Do you have a valid driver’s license with an acceptable driving record? (If State license is other than Georgia or South Carolina, applicant must obtain a license in Georgia or South Carolina within 30 days of employment.)
- Yes
- No
Required Question