Salary : $40,968.19 Annually
Location : Rockingham County, NC
Job Type: Full Time Regular
Job Number: 01539
Department: Social Services
Division: Income Maintenance
Opening Date: 10/20/2023
Closing Date: Continuous
Summary
Rockingham County is an equal opportunity employer and will comply with federal and state statutes regarding discrimination in employment.
This posting is continuous and will remain posted to fill vacancies as they become available. Applicants that apply to this posting will be considered for any vacancies of this type and will only need to apply once.
Performs intermediate to advanced human services work in the area of the Medicaid Program involving the determination of eligibility of applicants/recipients to receive assistance under social service income maintenance programs. Work is performed under the supervision of the Income Maintenance Supervisor II.
Examples of Duties
- Receives and processes applications for public assistance in accordance with established rules, regulations, policy and procedures in the NC FAST Case Management System for Adult Medicaid Programs from clients and/or their authorized representatives.
- Explains program requirements, policies and procedures to applicants; assists clients with completing program application forms.
- Interviews applicants for assistance to determine their eligibility; researches and verifies information provided by applicants.
- Meets with clients face to face when they come into the agency; receives and responds to questions in person, via phone and/or email.
- Evaluates individuals and households for initial and continued participation in various Medicaid Programs.
- Completes changeovers from Private Living Arrangement Medicaid Programs to Long Term Care Programs as appropriate, according to policy.
- Responsible for maintaining knowledge and understanding of current and new policies and regulations, preparing and maintaining case files and records, preparing and utilizing reports, and related work as apparent or assigned.
- Performs casework functions both in Private Living Arrangement and Long Term Care Medicaid programs, including intake, application processing, ongoing case management, completing changes and including changeover between programs.
- Prepares reports and other types of correspondence; maintains case logs, case narratives, reports and other related documents; prepares and maintains files and records; enters a variety of data multiple computer systems. Completes required documentation timely.
- Establishes program integrity referrals for fraudulent actions; gathers data and presents at hearings; testifies before County, State hearing officers, and in court as needed.
- Coordinates with other inter agency staff to provide needed services to children and adults under protection and prevention services.
- Provides assistance during disasters in accordance with the County’s Emergency Response Plan.
Knowledge, Skills and Abilities
Thorough knowledge of the principles and practices of public social service organizations; thorough knowledge of the rules and regulations governing the processing and/or review of applications for income maintenance programs; extensive experience in the use of standard office equipment and associated software (e.g. Microsoft Office, NC FAST, NC TRACKS, EIS, EBT Edge, OVS, EPICS, etc.); general knowledge of preparing reports and other types of written correspondence; ability to analyze facts and to exercise sound judgment in arriving at conclusions; ability to communicate ideas effectively, orally and in writing; ability to make arithmetic computations using whole numbers, fractions or decimals; ability to compute rates, ratios, and percentages; ability to work well in stressful situations; ability to establish and maintain effective working relationships with clients, associates and the general public.
Preferred knowledge and interpretation of the Adult Medicaid Manual, ability to apply NC Fast Job Aids and Postcards, knowledge of department’s legal guidelines; general knowledge of the department’s policies and procedures; ability to understand and apply government accounting practices in the maintenance of financial records.
Qualification Requirements
To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed above are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable an individual with disabilities to perform the essential functions.
Physical Requirements
This work requires the frequent exertion of up to 10 pounds of force and occasional exertion of up to 25 pounds of force; work regularly requires sitting, speaking or hearing, using hands to finger, handle or feel, reaching with hands and arms, and repetitive motions. Frequently requires standing, walking, climbing or balancing, stooping, kneeling, crouching or crawling, pushing or pulling and lifting; work has standard vision requirements; vocal communication is required for expressing or exchanging ideas by means of the spoken word and conveying detailed or important instructions to others accurately, loudly or quickly; hearing is required to perceive information at normal spoken word levels and to receive detailed information through oral communications and/or to make fine distinctions in sound; work requires preparing and analyzing written or computer data and observing general surroundings and activities; work has no exposure to environmental conditions; work is generally in a moderately noisy location (e.g. business office, light traffic).
Minimum Qualifications
High school diploma or GED and considerable experience working with NC FAST and Medicaid programs in a health and human services agency; or significant experience in an income maintenance position involving public contact, financials, customer service and eligibility determination, or equivalent combination of education and experience.
Supplemental Information
Note: In accordance with State mandates and the Rockingham County Emergency Operations Plan, Rockingham County Health and Human Services staff from the Divisions of Social Services, Public Health and Integrated Health are required to staff emergency shelters during times of disaster. Please be advised that every staff person is eligible to be assigned to an emergency shelter or Emergency Operations Center.
The Public Service Loan Forgiveness Program is intended to encourage individuals to enter and continue to work full-time in public service jobs. If you have student loans and you are selected for full-time employment with Rockingham County, you may qualify for forgiveness of the remaining balance due on your William D. Ford Federal Direct Loan after you have made 120 qualifying payments on those loans while employed full-time by certain public service employers. Click on the link below to see whether you might qualify.
https://studentaid.gov/manage-loans/forgiveness-cancellation/public-service
Medical, Dental, and Vision Insurance
For Full Time employees in a regular position, insurance is available and effective the first day of the following month after having worked for an entire month. The County currently pays 100% of the cost for regular employees working at least 30 hours per week. Dependent coverage is also available.
Paid Time Off
This benefit is available to regular employees working at least 20 hours per week. Time off includes:
Vacation/Annual Leave
Sick Leave
Paid Holidays.
Local Government Retirement System
All employees in regular full or part time position are required to contribute to the retirement system. Contributions are taken on a pre-tax basis. The current contribution amount is 6%.
Supplemental Retirement Plans
NC 401(k)- Employees have the option of making contributions on a pre or post tax basis to a 401(k) and on a pre tax basis to a a 457(b) plan.
Other Insurance
Insurance such as life, short term disability, and cancer care are available to regular employees and can be paid through payroll deduction.
Direct Deposit
All employees are required to have direct deposit.
Other Benefits
Credit Union: Employees of the County are eligible to open accounts at the Local Government Federal Credit Union.
Annual longevity payment beginning with the 6th full year of full or part time regular employment