Salary : $61,796.80 – $77,230.40 Annually
Location : Southlake, TX
Job Type: Full-Time
Job Number: 2023-00573
Department: Finance & IT
Opening Date: 09/26/2023
Closing Date: 10/9/2023 10:00 PM Central
The Southlake Way
Looking for an exciting opportunity where you’ll be exercising a combination of customer service and technical skills? Do you enjoy a varied work day where no two days are the same? Then consider working with a world class team at the City of Southlake!
The City of Southlake is a place where we come together to enrich the quality of life for those who live, work, and play here. We strive to exceed expectations by delivering memorable experiences, world class services, and a thoughtfully planned, well-maintained City. The Southlake Way inspires us to respectfully deliver excellent services, creating positive and lasting impressions. Learn more about our values.
What You Will Be Doing
Our professionals are the most important resource in our service commitment to our customers. We nurture a progressive environment where challenging, empowered, and purposeful work is celebrated.
The Support Services Technician will support both internal staff and elected officials in all matters pertaining to Information Technology. This position requires a commitment to excellent customer service and technical skills. This is an internal support role, but there is also an expectation to work directly with contractors, vendors, and other government agencies as needed. The Support Services team is the first point of contact for all IT issues, and the team strives to resolve as many issues as possible at tier one. Responsibilities include but are not limited to working support tickets, answering phone calls and messages, assisting team members, maintaining hardware and software inventory, driving to city facilities as needed, leading individual projects, participating in an on-call rotation, and working after hours on occasion for special meetings.
To view the complete Support Services Technician job description, please click here.
The Benefits of Working Here
- Competitive pay and exceptional benefits
- Retirement program () with City matching 2:1
- Vacation (3 weeks after 1 year), Sick, and Holiday pay
- City paid LTD, AD&D, and Life insurance
- Longevity Pay
- Tuition Reimbursement
- Membership Discount (resident rate)
- Ongoing training
- City provided certifications
- Employee Assistance Program
What You Bring To Us
- An Associate’s degree in a similar field is required.
- Two (2) – Five (5) years relevant IT, help desk, ticketing or service desk experience.
- Ability to remain flexiblewith your schedule.
- Following the completion of training, this individual will be an on-call rotation, approximately every 3/4 weeks.
- You work for the greater good of the City and live the every day.
- You graciously serve those who live, work, and play here.
- You are a good steward of City resources and are empowered to make decisions aligned with the City’s strategy.
- You anticipate customer needs and relentlessly pursue solutions.
- You take pride in your work. It’s your community!
- You are warm and sincere and listen with empathy.
- You own the experience and make each moment memorable.
The City offers a comprehensive benefits package to all regular, full-time employees which includes: Texas Municipal Retirement System (TMRS); 457 Deferred Compensation Plans; Medical, Dental, and Vision Insurance; Life Insurance; Accidental Death and Dismemberment Insurance; Long Term Disability Insurance; 10 days paid vacation; 10 days paid sick leave; 10 paid holidays, and one personal day.
For a detailed overview of Southlake benefits, please visit the