Overview
Fred Hutchinson Cancer Center is an independent, nonprofit organization providing adult cancer treatment and groundbreaking research focused on cancer and infectious diseases. Based in Seattle, Fred Hutch is the only National Cancer Institute-designated cancer center in Washington.
With a track record of global leadership in bone marrow transplantation, HIV/AIDS prevention, immunotherapy and COVID-19 vaccines, Fred Hutch has earned a reputation as one of the world’s leading cancer, infectious disease and biomedical research centers. Fred Hutch operates eight clinical care sites that provide medical oncology, infusion, radiation, proton therapy and related services, and network affiliations with hospitals in five states. Together, our fully integrated research and clinical care teams seek to discover new cures to the world’s deadliest diseases and make life beyond cancer a reality.
At Fred Hutch we value collaboration, compassion, determination, excellence, innovation, integrity and respect. These values are grounded in and expressed through the principles of diversity, equity and inclusion. Our mission is directly tied to the humanity, dignity and inherent value of each employee, patient, community member and supporter. Our commitment to learning across our differences and similarities make us stronger. We seek employees who bring different and innovative ways of seeing the world and solving problems. Fred Hutch is in pursuit of becoming an anti-racist organization. We are committed to ensuring that all candidates hired share our commitment to diversity, anti-racism and inclusion.
We are seeking an experienced and customer-oriented HR Operations Analyst to join our team. The HR Operations Analyst works closely with other members of the HR Operations and HRIS teams responsible for support of Workday and provides Tier 1 and Tier II user support.
In this role, you will be responsible for providing technical support and resolving issues related to the Workday Human Capital Management (HCM) system. As a key member of our support team, you will interact with end-users, troubleshoot transaction problems, and create end-user support content. This is an excellent opportunity for a proactive individual with strong problem-solving skills and a passion for delivering exceptional customer service.
Responsibilities
- Provide front-line support to end-users, addressing inquiries and resolving issues related to Workday transactions, tasks and employee set-up.
- Handle and prioritize incoming requests ensuring timely and accurate resolution within established Service Level Agreements (SLAs).
- Identify, diagnose, and resolve system issues by analyzing system logs, performing data analysis, and collaborating with cross-functional teams, including developers and system administrators.
- Document all support requests, incidents, and troubleshooting steps taken to ensure comprehensive knowledge base and effective issue resolution.
- Assist in delivering and creating training materials and conducting user training sessions to improve end-users’ understanding of the Workday system and optimize system utilization.
- Collaborate with stakeholders to identify system improvement opportunities, gather requirements, and participate in testing and implementation of enhancements and system updates.
- Support change management activities by communicating system updates, releases, and enhancements to end-users and providing guidance on new functionalities and best practices.
- Continuous Improvement: Continuously evaluate and propose process improvements to enhance the efficiency and effectiveness of Workday support services.
- Design and develop dashboards, metrics, and other reporting to enhance analytic insights.
- Deliver timely accurate ad-hoc reports as requested.
- Work with stakeholders to gather and document data requirements for queries/reports.
- Other duties as assigned.
Qualifications
- High School Diploma or equivalent
- 3+ years’ experience providing end user support in Workday.
- 1+ years’ experience creating and analyzing reports and metrics.
- Advanced Excel experience including experience compiling and analyzing data.
- Strong understanding of HR processes and workflows, including employee onboarding, benefits administration, performance management, and payroll.
- Proficiency in diagnosing and troubleshooting system issues, including understanding system logs and data analysis.
- Familiarity with integration concepts and technologies.
- Excellent communication skills, both verbal and written, with the ability to effectively communicate technical concepts to non-technical users.
- Strong customer service orientation with a focus on providing exceptional support and building positive relationships with end-users.
- Ability to prioritize and manage multiple tasks in a fast-paced environment, adhering to deadlines and SLAs.
- Analytical mindset with strong problem-solving abilities and attention to detail.
- Flexibility and adaptability to work independently as well as collaboratively in a team-oriented environment.
- Workday certification (such as Workday HCM Core, Compensation, or Recruiting) is preferred.
A statement describing your commitment and contributions toward greater diversity, equity, inclusion, and antiracism in your career or that will be made through your work at Fred Hutch is requested of all finalists.
The annual base salary range for this position is from $74,358 to $111,536 and pay offered will be based on experience and qualifications.
Fred Hutchinson Cancer Center offers employees a comprehensive benefits package designed to enhance health, well-being, and financial security. Benefits include medical/vision, dental, flexible spending accounts, life, disability, retirement, family life support, employee assistance program, onsite health clinic, tuition reimbursement, paid vacation (12-22 days per year), paid sick leave (12-25 days per year), paid holidays (13 days per year), paid parental leave (up to 4 weeks), and partially paid sabbatical leave (up to 6 months).
Our Commitment to Diversity
We are proud to be an Equal Employment Opportunity (EEO) and Vietnam Era Veterans Readjustment Assistance Act (VEVRAA) Employer. We are committed to cultivating a workplace in which diverse perspectives and experiences are welcomed and respected. We do not discriminate on the basis of race, color, religion, creed, ancestry, national origin, sex, age, disability (physical or mental), marital or veteran status, genetic information, sexual orientation, gender identity, political ideology, or membership in any other legally protected class. We are an Affirmative Action employer. We encourage individuals with diverse backgrounds to apply and desire priority referrals of protected veterans. If due to a disability you need assistance/and or a reasonable accommodation during the application or recruiting process, please send a request to our Employee Services Center at hrops@fredhutch.org or by calling 206-667-4700.