Salary: See Position Description
Location : Orlando, FL
Job Type: Full Time
Job Number: 23-175
Department: Office of Business and Financial Services
Division: Information Technology
Opening Date: 06/10/2023
Closing Date: 6/23/2023 12:00 AM Eastern
Description
Who We Are
Orlando, The City Beautiful
For most of Orlando’s history we’ve been the place everyone wants to visit. Today, we’re also the place where everyone wants to live and do business. List after list has Orlando as one of the fastest growing cities in America. We’re transitioning from our role as the young upstart to a more mature, global city.
This didn’t happen by accident. Together as a community, we developed a shared vision for our city focused on creating partnerships and we’ve transformed Orlando from a place that was packed with potential into a city on the rise.
Our vision ensures we are an inclusive, compassionate community that is generating jobs, becoming the most sustainable city in the nation, keeping our community safe, making it easier to get around, and increasing the quality of life. Together, we can continue realizing all our city’s potential.
Come be part of our community with the City of Orlando.
Minimum Starting Salary:
Department Interface I: $23.54 to $30.01 per hour, depending on qualifications
Department Interface II: $24.86 to $31.70 per hour, depending on qualifications
Department Interface III: $26.40 to $33.66 per hour, depending on qualifications
Nature of Work:
Performs professional and technical work providing information and helping resolve user problems regarding department systems. Acts as an interface between the business and IT personnel to support the unit’s technology needs; represents user area in all system enhancements and design activities. Reviews user requests, conducts data gathering interviews, documents business specifications, and manages technology projects until completion.
Minimum Requirements
Department Interface I: Bachelor’s Degree in Technology or Business Management required or related area and six months of technology based customer service experience required ; or equivalent combination of education and experience. CAPM or PMP certification preferred.
Department Interface II: Same as Department Interface I, above, except requires two years of experience required as specified.
Department Interface III: Same as Department Interface II, above, except requires four years of experience required as specified.
Must pass police background investigation check.
Supplemental Information
01
What is the highest level of education you have attained?
- Less than high school
- High school graduate or equivalent (GED)
- Technical school completed
- Some college (less than 60 semester credits)
- Associate degree or equivalent (60 or more semester credits)
- Bachelor degree (120 or more semester credits)
- Master degree
- Doctorate degree
02
Do you have a bachelor degree or higher in technology or business management?
- Yes
- No
03
How much customer-service experience do you have in a technology-based environment?
Do not count standard customer-service experience.
Do count “helping resolve user problems regarding computer systems, and serving as interface (liaison) between the department and IT staff to support the unit’s technology needs…”
- None
- Some but less than six months
- Between six months and two years
- Between two and four years
- Between four and six years
- More than six years
04
Which of the following certifications do you possess?
- CAPM – Certified Associate in Project Management)
- PMP- Project Management Professional
- I do not possess either certification
Required Question