Greater Philadelphia YMCA Employment Opportunity!
POSITION PURPOSE
Provides excellent customer, hardware, and system support. Maintains, analyzes, troubleshoots, and repairs computer systems, hardware and computer peripherals. Documents, maintains, upgrades or replaces hardware and software systems. Supports and maintains user account information including rights, security and systems groups. Works independently and as part of Technology Team to provide rapid and effective customer support at all YMCA locations.
ESSENTIAL FUNCTIONS
- Provide phone and email response for Help Desk issues. Creates, documents, and prioritizes support requests to make sure the most critical issues are fixed as soon as possible.
- Provide day-to-day end user technical hardware and software support, working in conjunction with entire IT Department.
- Participate in PC hardware installations.
- Pick up and deliver computer equipment.
- Install new/updated computers including internal components in end-users’ work sites.
- Assist in troubleshooting problems involving PC related equipment, including desktops/laptops, servers, cabling, routers, switches, phones, printers, and surveillance equipment.
- Work with approved vendors to obtain warranty and maintenance service and hardware replacement.
- Diagnose and resolve end-user desktop software issues.
- Develops and updates support documentation checklists and processes to continue to improve the quality and consistency of IT support.
- Document technical support troubleshooting, research, and resolutions into Help Desk ticketing system.
- Participate in and provide end-user training especially IT Orientation for all staff.
- Maintains accurate Computer Equipment Inventory at all locations.
- Assist Network Administrator with reliable completion of routine tasks such as network backup, monitoring equipment, power, and service level activity, and network printer problems as directed.
- Assist in the scheduling and installation of outside vendor services such as printer repair and maintenance, and other vendor related equipment and systems.
- Responsible to plan and obtain continuing technical training and education for support of existing and new systems.
- Provide training and support to branch personnel in set up of computer hardware and the use of desktop software including Microsoft Office suite, Office 365, and other approved applications.
- Perform other related task as assigned.
ROLE SPECIFIC REQUIREMENTS
- Associate degree in Technology or minimum of 2 years of technology support experience.
- Strong knowledge of Windows 10 and 11, Active Directory, MS Office products, and basic networking principles.
- Microsoft, Network + or A+ Certified preferred
- Excellent problem solving and communication skills
- Ability to develop and maintain relationships with all levels of personnel.
- Must have car and be able to travel within the Greater Philadelphia Area.
PHYSICAL REQUIREMENTS
Ability to express or exchange ideas by means of spoken word to impart oral information and to convey detailed, spoken instructions to staff, members, children, and volunteers accurately, quickly, and loudly. Ability to perceive the nature of sounds by ear; ability to lift and carry 50-75 pounds; ability to maintain body equilibrium to prevent falling. Ability to move about on foot quickly; ability to stoop, kneel, crouch and crawl. Ability to sit or stand for long periods of time. Ability to judge distances and spatial relationships so as to see objects where they actually are and clearly see at 20 inches or less and 20 feet or more.
ENVIRONMENTAL CONDITIONS
Exposure to high levels of noise and various environmental conditions.
Acquire and maintain the following certifications:
- CPR/AED/O2/First Aid obtained through the American Red Cross (valid 2 years)
- Requisite OSHA online trainings (valid 1 year unless otherwise noted)
- Mandated Reporter Training (valid 5 years)
- Additional training and development specific to your role as reference in onboarding packet.
OUR CULTURE
At the YMCA we value CARING, HONESTY, RESPECT, and RESPONSIBILITY in personal character and behavior and believe that they are essential to attaining our mission
OUR MISSION
CONNECTING PEOPLE TO HEALTHIER LIVES
The Greater Philadelphia YMCA is an equal opportunity employer. The Y considers all applicants for employment without regard to race, color, religion, sex, national origin, age, physical or mental disability, or status as a Vietnam-era or special disabled veteran or other protected classification and in accordance with applicable laws.
Other details
- Job Family Administrative/Office Support
- Pay Type Salary
- Min Hiring Rate $38,000.00
- Max Hiring Rate $42,000.00
Apply Now