Salary : $33,496.00 – $38,520.00 Annually
Location : 1203 Maple Street Greensboro, NC
Job Type: Full Time
Job Number: 03054
Department: Social Services
Opening Date: 06/13/2023
Closing Date: 6/21/2023 11:59 PM Eastern
Description
GENERAL STATEMENT OF DUTIES
Process and maintains the records and written materials which represent the transactions or business of an office or organization.
DISTINGUISHING FEATURES OF THE CLASS
An employee in this class performs a variety of journeyman level duties in a specialized office management support role. Central to the performance of duties is the operation of a PC or other office device for the purpose of preparing a variety of letters, forms, documents, or computer database entries. Maintains records and files related to the operation of the office to which assigned. Decisions involve selecting the correct process or procedure from a larger number of procedural guides. Questions and problems are resolved using established policies and procedures. Informs the public of policies, procedures, and regulations. Public contact occurs in person, by phone, or by letter or memo with members of the general public or agency clientele, or employees of other offices and departments with which they interact. Work is performed under general supervision and is evaluated through observation, reports, and conferences.
Examples of Duties
DUTIES
- Assign operators in the event of operator absences, increased service volumes, or in order to minimize service disruptions as a result of traffic, vehicle malfunctions, operator problems and/or emergency situations
- Answer calls by providing information or scheduling trips
- Assign trips, vehicles, and onboard equipment to operators
- Also assign vehicles giving consideration to preventive maintenance schedules and capacity needs
- Maintain attendance log for operators and other appropriate staff
- Also maintain two-way communication with operators, providing information regarding customers, cancellations, and directional assistance when necessary
- Monitor operator and trip statuses to include making adjustments and reassignments as necessary to ensure on-time performance
- Perform other duties as needed
Typical Qualifications
Minimum Qualifications
- Bachelor’s degree from an accredited college or university
- Associate’s degree
- High school diploma or GED and two years of office support experience.
Supplemental Information
Physical Demands
Work is sedentary. Typically, the employee may sit comfortably to do the work. However, there may be some walking, standing, bending, carrying of light items such as papers, books, small parts, driving an automobile, or use of a PC or other VDT to accomplish work objectives. No specific physical demands required. Mental demands and normal stress regarding achieving work deadlines are present.
Working Conditions:
- Environment: Work environment involves normal, everyday discomforts or unpleasantness. Work area has adequate light, heat and ventilation; environment is organized and stable.
- Hazards: Work presents no significant hazards to employees.
May Require Driving
This position may require driving for this position whether driving a County owned or personal vehicle to conduct county business such as but not limited to attending conferences, meetings, or any other county related functions. Motor Vehicle Reports may be verified for valid driver’s license and that the driving record is compatible with the county’s driving criteria.
If a personal vehicle is operated for county business proper insurance is maintained as per Guilford County’s vehicle use policy.
Special Note: This generic class description gives an overview of the job class, its essential job functions and recommended job requirements. However, for each individual position assigned to this class, there is available a completed job description with physical abilities checklist which can be reviewed before initiating a selection process. They can provide additional detailed information on which to base various personnel actions and can assist management in making legal defensible personnel decisions.
We are excited about the opportunity of having you as a prospective new employee!
You probably already know our county is a wonderful county to live in, but did you know it is also a wonderful place to work?
Below are a few of the reasons why we love working for Guilford County.
We offer Health Insurance (UnitedHealthCare) to all benefitted employees working a minimum of 20 hours per week. The shared cost of the premium is based on scheduled/budgeted hours. If you are a full-time employee working 40 hours a week you can expect to pay less than $35 a month for medical coverage, dental coverage for $4 a month and vision coverage for $5 a month. That’s less than $45 a month for medical, dental & vision coverage; that’s unheard of.
Telehealth UHC Virtual Visits are available to you with no copay or out of pocket expense.
We are excited to inform you Guilford County has an Employee Wellness Center (24/7 access) with strength training equipment, cardio machines and a group exercise room with virtual or in person coaching from our Wellness Specialist!
Employee Assistance Program, 100% funded by the county. A superb benefit for you and your family absolutely free. Confidential help with personal or work-related issues.
13 paid holidays, 12 sick days, and 12 vacation days a year. That’s 37 paid days a year, totaling almost 2 months of paid time off.
Employer contributes 5% into your 401(k) – no match required.
Enrollment in the State Retirement Plan by contributing 6%.
Longevity pay beginning at five years of service.
We provide a $10,000 Life and AD&D benefit to eligible employees.
Flexible spending accounts (FSA) allow you to set aside tax-free dollars for health care and dependent care.
Voluntary Life, AD&D, Short-Term and Long-Term Disability.
01
Which best describes your level of education?
- High school
- Associate’s degree
- Bachelor’s degree or higher
02
Do you have any experience as a dispatcher?
- Yes
- No
03
Do you have at least two years of office support experience?
- Yes
- No
04
Are you currently fostering any children in your home?
- Yes
- No
05
Are you currently licensed as a foster parent through Guilford County DHHS or any other private or public agency?
- Yes
- No
Required Question