Social Services Supervisor (Supportive Housing, Prevention, Shelter)

Salary: See Position Description

Location : West St. Paul, MN

Job Type: Full-Time

Remote Employment: Flexible/Hybrid

Job Number: 32500-HU.23.001

Department: Social Services

Division: 30 CSS

Opening Date: 06/13/2023

Closing Date: 6/28/2023 4:30 PM Central

General Description
POSTING TYPE: Open Competitive
DEPARTMENT: Social Services
HOURS: Full-time; one position requires the ability to work on-call hours*
PREFERRED HIRING RANGE: $82,180.00 – $92,453.00/annually (110 Salary Grade)
FULL SALARY RANGE: $82,180.00 – $128,406.00/annually
LOCATION: See positions below for specifics
UNION: HSSA
CLOSE DATE: 4:30 p.m. on 6/28/2023

There are three current vacancies for this position.

Come join us at Dakota County and Be More! Dakota County employs nearly 2,000 skilled individuals whose talents and contributions makes Dakota County a premier place to live and work. The work County government does is unique. Dakota County offers important careers- the kind of careers that make a difference in people’s lives.

Dakota County welcomes and is inclusive of diverse people, backgrounds, and perspectives. The County aims to reflect the community and clients it serves and fosters an equitable and respectful working environment where everyone is empowered to be their authentic selves.

These fast-paced, demanding and rewarding positions join a dynamic, evolving team focused on preventing and ending homelessness in Dakota County and helping the county’s residents maintain housing stability.

1) Social Services Supervisor – Supportive Housing
This position will supervise the Supportive Housing Unit, a central housing resource for individuals and families experiencing a housing crisis in Dakota County. The Supervisor leads the Supportive Housing Unit staff in providing emergency shelter, financial resources, assessment and case management to those that are homeless or in unstable housing. The Supervisor manages financial resources available to assist families with housing crisis, builds relationships and coordinates with internal and external partners, and develops and maintains internal policies and processes. The Supervisor leads the team to serve households in a responsible, professional, innovative and respectful manner, ensuring that basic needs, health and well-being are met while promoting client self-sufficiency. The Supportive Housing Unit works closely with the local family and domestic violence shelters, Dakota County departments (economic assistance, social services, crisis response), Dakota County Community Development Agency, Minnesota Housing, MN Department of Human Services and other local community agencies. This position is hybrid with telework, work in the community, and located out of our Northern Service Center in West St. Paul.

2) Social Services Supervisor – Prevention
This position will supervise the Eviction Prevention Program Team, a grant funded program. The team assists Dakota County residents to pay back-due rent and utilities and provides services in order to prevent evictions. The position is currently available through December 31, 2024 unless funding expires sooner, with an opportunity to be extended further. The supervisor ensures smooth program operations and service to County residents. Evaluates and provides guidance to new and existing staff to ensure program integrity and excellent client service. Ensures Dakota County residents’ basic needs, health and well-being are met to promote client self-sufficiency. This position is hybrid with telework, work in the community, and located out of our Northern Service Center in West St. Paul.

3) Social Services Supervisor – Shelter Program
*The ability to work on-call hours is a requirement of this position
This position will supervise the Shelter Program, a grant funded program and is currently available through December 31, 2024 unless funding expires sooner, with an opportunity to be extended further. This supervisor position manages the operations of emergency shelter, which is currently operating as a hotel-based shelter and supervises staff who support shelter guests. Shelter operates 24 hours a day, 365 days per year. This position oversees a rotating schedule of social workers working on-call and must be available to support as needed. The Supervisor leads the team to serve households in a responsible, professional, innovative and respectful manner, ensuring that basic needs, safety, health and well-being are met while supporting shelter guests move into housing. This position is primarily located out of the shelter program location in Dakota County with some telework and work out of our Northern Service Center in West St. Paul.

Minimum Qualifications
• Bachelor’s degree in Social Work, Psychology, Sociology, or Human Services
AND
• Two years full-time experience working in a social services/human services agency
AND
• Valid Driver’s License

Preferred Experience beyond Minimum Qualifications:
• Master’s degree in Social Work, Psychology, Sociology, or Human Services
• Two years experience as a lead worker, supervisor, or manager in a related service area
• Three years direct service experience working with clients experiencing homelessness or other housing crises
Duties & Responsibilities
These examples do not include all possible tasks in this work and do not limit the assignment of related tasks in any position of this classification. Regular attendance according to the position’s management approved work schedule is required for all positions.

Duties for Supportive Housing Unit, Prevention, and Shelter Program Supervisor Positions:
1. Plan, design, and direct the implementation of new and existing programs, processes, and initiatives.
2. Analyze and interpret legislation, rules, and statutes to develop policy.
3. Manage daily unit operations and coordinate with other units and departments.
4. Supervise program staff positions to ensure comprehensive and quality service delivery to County residents.
5. Initiate and complete the hiring of staff, manage personnel issues.
6. Perform special projects as assigned.
7. Ensure best practices are followed for program delivery, including health and safety procedures.
8. Manage contracted services and oversee the provision of services related to contractual agreements and governing entities.
9. Serve as primary liaison with partners, including community agencies and law enforcement to resolve challenges, and maintain positive community relationships.
10. Prepare and deliver community education programs.
11. Represent the agency in legal settings, internal and external workgroups, and advisory committees.
12. Track trends, provide data and reports, and complete HMIS and other reports as needed.
13. Participate in planning for future program development.
14. Demonstrate a commitment to increase cultural diversity County wide and actively support the County’s diversity initiatives, and work to address the needs of diverse and underserved communities.

ESSENTIAL JOB FUNCTIONS: Duties 1-14 are essential functions.

Duties Specific to Social Services Supervisor – Shelter Program position:
1. Manage 24 hour/365 day shelter operations and services provided to shelter guests.
2. Provide on-call supervision, as needed.

ESSENTIAL JOB FUNCTIONS: Duties 1 & 2 are essential functions.
Knowledge, Skills & Abilities and Work Environment

Demonstrates an advanced understanding of and respect for the diversity of customers, co-workers, and supervisors, including individuals with a disability or whose first language may be other than English.
Demonstrate the ability to provide culturally aware and person-centered service delivery.
Knowledge of housing and homelessness funding resources, strategies, best practices, and regulations.
Knowledge of state and local housing, mental health, chemical health, public assistance, and homeless service systems in addition to general community resources.
Ability to analyze and interpret rules, legislation, related regulations with respect to content and impact on the organization and Dakota County residents.
Ability to assess complex life situations and make related decisions and recommendations to resolve problems.
Demonstrated ability to promote trust and accountability by maintaining sound program and fiscal management, clear policies and procedures, operational transparency, and credibility among stakeholders.
Ability to direct staff who advise people in crisis and make decisions leading to crisis resolution.
Ability to plan, supervise, motivate, and evaluate the work of others.
Ability to handle staff conflict and personnel issues in sensitive situations.
Ability to communicate effectively both orally and in writing.
Ability to work under stress and use discretion in making decisions which have significant short and long-term impacts on the lives of individuals and families.
Ability to prepare and deliver presentations utilizing advanced public speaking skills.
Ability to lead projects and teams, determining timelines, assigning responsibilities and monitoring progress.
Ability to assess safety and risk factors and make independent decisions.
Comprehensive knowledge of computer software and information systems used for the responsibilities of this position, including Microsoft Word, Excel, Access and PowerPoint, and human service data systems such as MAXIS and SSIS.

WORK ENVIRONMENT: See specific job location details in descriptions above. Some travel is required. Lifting requirement of up to 20 pounds on an occasional basis. Equipment used may include, but is not limited to computer, printer, projector, telephone, copy and fax machine.

SELECTION PROCESS: The examination/selection process for this classification will consist of a rating of your training and experience from the application materials submitted. The top scoring candidates will be forwarded to the hiring department for further consideration.

Visit our Benefits site for more information.

*******Applicants for this recruitment will be rated based on their answers to the supplemental questions listed below and application materials. It is IMPERATIVE that information provided on the application and resume are detailed and clearly outline your work experience & skills. They must also support and/or match answers to the supplemental questions.Please initial the box below to CONFIRM that the information provided is accurate and true to the best of your knowledge. Falsification may result in disqualification from consideration for this and subsequent recruitments with Dakota County for up to three years.

Please initial the box below to CONFIRM that you understand that a background check including but not limited to criminal, employment, driving, and educational check may be conducted upon acceptance of a position.

Minimum Qualifications ScreeningSelect which bests describes your education and experience.

Bachelor’s degree or higher in Social Work, Psychology, Sociology, or Human Services
Two or more years full-time experience working in a social services/human services agency
A valid Driver’s License
None of the above

Please select the highest level of education completed or Degree held. (Degree must be held by the closing date of this recruitment)

High School Diploma or G.E.D equivalent
Professional/Technical Certificate equivalent to 1 year of full-time post secondary education
Associate’s Degree
Bachelor’s Degree
Master’s Degree
Ph.D.

Do you have at least TWO years of full-time experience working at a social services/human services agency?

If you answered “Yes” to the above question, you must provide a brief summary of your experience and the name of the employer(s) where you gained that experience. (If you answered “No” to the above question, enter “NA” in the text box.)

How many years of experience do you have as a supervisor or lead worker?

Less than 2 years
2 – 4 years
5 – 7 years
8 plus years
No experience

Describe your supervisory or lead worker experience in detail. If you have no experience, indicate “NONE”.

How many years of direct service experience do you have working with clients experiencing homelessness or other housing crises?

Less than 3 years
3 – 5 years
6 – 8 years
9 plus years
No experience

Describe your direct service experience working with clients experiencing homelessness or other housing crises. If you have no experience, indicate “NONE”.

Describe your experience providing culturally inclusive and person-centered service delivery.

How many years of experience do you have working or volunteering with underrepresented communities (people of color, lower social-economic levels, etc.)? Include positions where your clients were at least 20% from these populations.

Less than 1 year
1 – 2 years
3 – 5 years
5+ years

Describe your working or volunteering experience with underrepresented communities (people of color, lower social-economic levels, etc.). Include positions where your clients were at least 20% from these populations. If you have no experience, type “None” in the space provided.

Describe what you have done to support diversity in your work or school environment. If you have no experience, indicate “NONE”.

This posting will be used to fill 3 positions. Please indicate your interest in these positions below. Check all that apply.

Social Services Supervisor – Supportive Housing
Social Services Supervisor – Prevention
Social Services Supervisor – Shelter Program *The ability to work on-call hours is a requirement of this position

If selected for this position, what would be your minimum acceptable salary?

Your response to this question will help Dakota County evaluate the effectiveness of recruitment sources for this specific position. Please select the one source that most closely describes how you first learned about this opportunity.

Facebook
Friend, Family or Colleague
InDeed
Job Fair or Dakota County Event
Job Interest e-mails from Dakota County
JobsInMinneapolis/StPaul
League of Minnesota Cities
LinkedIn
Minneapolis Diversity.com
Minnesota Diversity.com
Minnesota Works Website
Minnesota Jobs Network.com
Minnesota Association of Counties
Monster
Professional Association Website
Referred by a Dakota County Employee
St Paul Diversity.com
College Website, Instructor, Career Services
Dakota County Website
Other

If you selected Other, please indicate where you heard about this opportunity with Dakota County.

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