Job Details
Job Location
Portland, OR
Position Type
Full Time
Salary Range
$50,000.00 Salary/year
Job Shift
Day/Swing
Job Category
Nonprofit – Social Services
Description
Purpose: (General description and summary)
The Peer Supervisor is responsible in collaboration with the Breitung Program Manager for oversight of the Breitung Building Resident Services programming, supervision of staff, assurance of quality service and collaborative relationships with all stakeholders, including property management, building owner, State, County, and community agencies.
The Breitung Building is comprised of 28 Housing and Urban Development – Veterans Affairs Supportive Housing [HUD-VASH] permanent supportive housing units. Residents include veterans who have experienced houselessness, mental health, and/or substance use challenges to support them in obtaining and maintaining permanent supportive housing, using a variety of approaches that support the whole person.
The Peer Supervisor utilizes a Person-Centered approach to create and work on a Peer-Assisted Wellness and Recovery Plan tailored to the specific needs of the individual receiving services. Additionally leading groups which increase independence, pro-social community integration, and recovery. The Peer Supervisor uses their own recovery story when appropriate and models the principles of recovery to assist peers in gaining greater independence, wellness, and self-determination, while supporting staff to share their story with the same principles in mind. The Peer Supervisor will work in a team setting for service delivery, and along with providing monitoring, guidance, and coaching to the team. Trauma informed, strength based, and person first orientations are required in this role, as is someone who demonstrates positive regard while supporting individual respect and autonomy.
The Peer Supervisor will work alongside Breitung staff to provide wraparound services to residents through one-to-one peer support, outings, skill building and support groups, on-site social events, and resource-gathering to promote overall mental wellness. Additionally, the Peer Supervisor will collaborate with the Program Manager to work with a variety of stakeholders including: Horizon Property Management, the Joint Office of Homeless Services, Veterans Affairs, Multnomah County Behavioral Health and the New Narrative Leadership Team to ensure implementation of best practices, positive program outcomes, and continued quality service while upholding the New Narrative Mission and Values.
This position offers a $1,500 Sign-On Bonus
Accountabilities: (Responsibilities of the job)
Peer Program Leadership Activities:
- Leads the provision of Resident Services from a peer support perspective, providing culturally responsive, trauma-informed services and incorporating best practice techniques into the program.
- Exudes and models New Narrative values and mission in all interactions.Support Program Manager in leading programming in alignment with the Peer Services Vision and Strategy
- Upholds the National Association of Peer Supporters Guidelines for Peer Specialists and Supervisors, Intentional Peer Support, and the 12 Core Competencies of the Substance Abuse and Mental Health Services Administration (SAMHSA) throughout programming.
- Offers consistency and support in the day-to-day operations of the program.
- Supervision of staff when Breitung manager is unavailable or needs additional assistance by modeling professional standards around de-escalation of crisis and resident engagement.
- Provides milieu support, modeling person-centered social engagement with residents.
- Provides day to day support to staff for questions, consultation, and other collaborative and supportive efforts, including but not limited to, coverage for absent staff to ensure consistent participant support.
- Co-facilitates weekly meetings for staff cohesion, consultation, and team building in collaboration with the Breitung manager.
- Assists in the monitoring the scheduling of staff; ensures 24/7 staffing, reviews and considers time off requests and the availability of staff. Works to fill gaps in the schedule and absences in a timely manner.
- Maintains collaboration and communication across team and stakeholders to support cohesive and seamless resident experience.
- Manages referrals, checks accuracy of enrollments in the database and oversees the program and eligibility requirements. Ensure all documentation is completed within 24-48 hours in electronic health record.
- Builds and maintains effective community partner relationships, including referral partner relationships, to support mutual access and awareness of area services and what Breitung offers.
- Proactively, sincerely, and regularly assess and evaluate resident services by soliciting feedback from residents and staff to continuously improve policies and procedures. Adjusts programming in consultation with Program Manager as needed.
- Provides feedback to staff and addresses issues of quality care and/or utilization of services through an organized performance improvement process. Partners with other staff members to address and resolve stakeholder issues and complaints.
- Maintain a reliable, regular work schedule.
- Is on-call for after-hours consultation and crisis response as needed.
Documentation
- Documents all significant resident contact within 24-72 hours of service delivery and support staff in following these guidelines as well.
Peer Support with Residents:
- Provides direct support to residents as well as coaching and oversight to staff providing the same.
- Works with Breitung residents to identify wellness and recovery goals. Assist in creating a Wellness Plan that identifies the individual’s self-determined goals, as well as specific objectives to carry out these goals and assist staff in development of these plans.
- Models’ assertive engagement strategies and provide consultation to staff around different approaches for different residents.
- Exemplifies recovery principles to show by example that recovery is possible and attainable. Shares own recovery story as appropriate and walks the road of recovery alongside the resident.
- Assists with screenings, move-in, move-out and activities necessary to maintain residence as requested by residents.
- Assists residents and team with filing maintenance requests and ensures they are followed up on with New Narrative Maintenance and Horizon Property Management team.
- Works with teams, including clinical and property management team members, to provide an integrative experience for resident that supports them holistically in goal-setting and daily living.
- Develops and facilitates peer-led groups, with input from community members.
- Coordinates and consults with other team members to keep team informed of issues and progress.
- Ensures timely completion of all required paperwork, including documentation of all resident centered interactions.
- Works to increase level of cultural sensitivity, awareness, and competency regarding Person Centered and Peer Delivered Services.
- Educates and advocates for the values and principles of the Recovery Model.
Crisis Prevention/De-escalation/Harm Reduction
- Provides supportive presence through regularly walking the community to ensure entrances are secure, communal areas are clean and free from clutter, address resident issues and concerns.
- Models how to handle crisis to team, responding in a calm, clear, and kind manner.
- Supports residents in maintaining lease requirements and remedying any violations.
- Provides, supports, and supervises crisis response and de-escalation in a community- based setting.
- Use best practice crisis prevention approaches to decrease use of crisis services, Project Respond, EMS, police, hospitalization, etc.
- Responds to emergency situations and works in collaboration with law enforcement, emergency health care providers, and acute care settings if necessary.
- Supports harm reduction principles.
- Linkage to resources such as, but not limited to: clean needle exchange, NARCAN, MAT, SUD services, education around harm reduction, etc.
- Follows and adheres to policy and procedure for mandatory reporting and documentation.
Core Competencies: (Listing of skills, abilities, characteristics, and knowledge)
- Leadership: Leads by example, works to develop team’s skills and core competencies.
- Communication: Direct and concise. Keeps people informed. Listens effectively to others.
- Teamwork: Effective at working in team situations.
- Initiative/Results Orientation: Originates action. Finds ways to get things done.
- Quality: Promotes continuous improvement. Effectively utilizes data.
- Individual Responsiveness: Responds well to internal or external individual needs.
- Analytical Thinking: Attention to detail over sustained periods of time and ability to analyze data and recognize trends.
- Dependability: Counted on to follow through on commitments; at work each day and on time; work completed in a timely fashion.
- Independence: Receives no instruction on routine work; with general instruction on new assignments.
- Feedback orientated: Demonstrates, engages, and promotes regular forms of feedback from program participants, New Narrative staff, and colleagues.
- Aptitude: Ability to comprehend and apply new ideas, processes, procedures, or training.
- Organizational Awareness: Understands the culture of the organization; interests and concerns of various groups.
- Sensitive Information: Exposure to highly confidential information. Must always maintain the highest level of discretion.
- Motivate: On-going ability to motivate others and remain consistently enthusiastic, New Narrative mission conscious and values driven with participant focused and trauma informed lens.
- Demeanor: Remaining calm in a crisis, empathetic, unbiased, and excellent interpretation skills.
Supervision Received:
- Receives regular supervision from the Breitung Program Manager, seeking additional supervision whenever necessary.
- Participates in interdisciplinary team meetings and group supervision as required.
Positions Reporting: (Listing of job incumbents reporting into this position)
- Overnight Shift Breitung Team Members, including Peer Specialists (PSS, PWS, CRM) and/or Case Manager (QMHA),
Other General Expectations:
- Ability to work as a team member, remain flexible and establish priorities as a group.
- Ability to display a non-judgmental attitude.
- Creative, innovative, and progressive problem-solver.
- Ability to remain calm in a busy and stressful environment.
- Ability to participate professionally and collaboratively in interdisciplinary meetings with outside agencies.
- Proficiency in Outlook, Word, and ability to navigate new computer systems as needed.
- Follow all New Narrative policies, procedures, and protocols.
- Maintain security of all PHI (Private Health Information).
- Maintain CPR and First Aid Certificate.
- Maintain Peer Specialist Certification (PSS, PWS, CRM)
- Must be able to pass a criminal history check through the Department of Human Services, including participating in appeals process if desired.
Qualifications:
- Peer Support Certification required(PSS, PWS, or CRM)
- 1 year of direct support experience in the mental wellness field required, 1 year of direct support experience as a peer specialist preferred.
- 1 year of supervisory experience preferred.
- Lived experience with either mental health, substance use, houselessness, restrictive environments, and/or altered states required.
- Lived experience with military service/veteran status preferred.
- Bilingual (Spanish/English) preferred.
- Incumbents with a history of substance use challenges must be in recovery and free of problems relating to active substance use for 1 full year preceding date of hire and must maintain this recovery.
- Must maintain current Oregon driver’s license as position requires the ability to drive.
Employee Acknowledgement
I acknowledge and confirm I have read the above job description information. I understand and agree that it is my responsibility to speak to my immediate manager should I have any questions or concerns regarding my job duties or any content of the job description.
I understand a copy of this will be retained in my individual Human Resources file.
Employee Signature Date
Authorized Signature Date
NEW NARRATIVE
JOB DESCRIPTION ADDENDUM (Physical Demands & Work Environment)
Job Title: Lead Peer Specialist
Review Date: 08/01/2008
IN AN 8 HOUR WORKDAY, THIS JOB REQUIRES:
R= RARELY (less than 1/2 hour per day)
O= OCCASIONALLY (1/2-2.5 hours per day)
F= FREQUENTLY (2.5-5.5 hours per day)
C= CONTINUALLY (5.5-8 hours per day)
NA= NOT APPLICABLE
PHYSICAL REQUIREMENTS
R
O
F
C
NA
Describe any job duty which requires repetition or a unique application of the activity
Sitting
X
Stationary standing
X
Walking
X
Ability to be mobile
X
Crouching (bend at knees)
X
Kneeling/Crawling
X
Stooping (bend at waist)
X
Twisting (knees/waist/neck)
X
Turn/Pivot
X
Climbing
X
Reaching overhead/extension
X
Grasping/pinching
X
Distinguishing Colors
X
Pushing/pulling
X
typical weight: 5-20 LBS.
X