Now Brewing – Operations Leaders! #tobeapartner
Are you passionate about serving others? Do you have an unwavering commitment to customers and partners? Our International Retail Operations team is seeking to hire a Program Manager to lead work in support of the 20,000 stores (and growing), in 84 countries around the world.
As an International Retail Operations Program Manager, you will lead the operational tracks of work for The International Starbucks Digital Solutions (SDS) program, technology initiatives, and retail inventory management projects. This role directly supports Asia Pacific (AP), Latin America and Caribbean (LAC), Europe Middle East and Africa (EMEA) Regional offices, and the Japan market. You will be responsible to identify and create strategies, plans, and solutions that deliver the SDS roadmap. You will sit on the SDS leadership team and will set direction and provide guidance to working teams. This role requires flexible work hours.
As an International Program Manager, you will…
• Lead and support long-term strategies. As the primary operations partner for SDS you will lead the international SDS operations strategy in partnership with the regional operations stakeholders. You will support technology and business teams priorities.
• Be the primary operations SDS point of contact. You will Facilitate discussion and alignment, as the communicator between enterprise functional teams, international regional and market teams on all SDS, technology and inventory related matters. This includes streamlining requests, coordinating communications, sharing plans, and providing dedicated expertise that will support regional and market teams, create consistency, and ensure the right problems are being solved that impact profitability.
• Consult, collaborate and provide a level of subject matter expertise (SME) across international with a deep understanding of business analysis & problem solving, teaching & training others, and operations. You will work with business leaders, stakeholders, and functional teams to identify problem areas, conduct analysis with potential solutions, remove roadblocks and escalate as needed. You will consult with stakeholders and influence leaders on what direction to take along with strategies and plans to improve performance. You will consult with teams on business requirements for Starbucks Digital Solutions.
• Identify and understands international market nuances and how to navigate a complex and matrixed business environment. Working closely with international regional teams to balance a consistent approach while meeting market needs.
• Ensure program guardianship, adjusts priorities to meet business needs and bring in the right people at the right time to align, inform or consult. Monitor program/project progress and solve problems that arise. Make sure all teams working on a problem, program, or project know the business goal and objective, and work towards accomplishing the goal
• Lead multiple priorities across multiple international markets and will be responsible for developing, updating, and delivering international SDS and inventory materials. You will build acumen across key international market functions and regional teams.
We’d love to hear from people:
• Who can model and acts in accordance with Starbucks guiding principle
• With experience building a complex program and to lead large-scale projects from ideation to implementation
• That are able to establish, build and manage relationships in a large matrixed organization
• That have the ability to communicate complex program/project information in a clear and succinct manner and influence key stakeholders and leader
• With cultural intelligent skills that can navigate across countries and culture
• With strong analytic and problem-solving skill
• With the ability to influence, teach and train other
Summary of Experience
- Multi-unit responsibility with retail operations understanding
- General understanding of analytics and data
- General business experience in large, matrixed organizations
- Managing complex large-scale business projects
- Working with end-users to define workflows and integrate business processes and technology into effective business solutions
- Building, leading and mentoring teams
Required Knowledge, Skills and Abilities
- Strong analytical skills with ability to simplify and structure complex and ambiguous problems
- Ability to communicate clearly and concisely, both orally and in writing
- Ability to present complicated material in a concise and effective way
- Project management skills for large and complex problems involving multiple sub-teams
- Ability to build collaborative relationships with business partners
- Ability to positively contribute, lead and establish cross-functional, teams
- Ability to mentor and develop others
- Ability to apply knowledge of multidisciplinary business principles and practices to achieve successful outcomes in cross-functional projects and activities
- Knowledge of basic business principles and company goals and objectives
- Ability to negotiate and influence
Join us and be part of something bigger. Apply today!
The pay range for this position may be narrower than that displayed, depending on where the work is performed
If you live in the greater Seattle area, we offer a flexible workplace that allows for hybrid work. Partners can work remotely up to two days per week.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
We are committed to creating a diverse and welcoming workplace that includes partners with diverse backgrounds and experiences. We believe that enables us to better meet our mission and values while serving customers throughout our global communities. People of color, women, LGBTQIA+, veterans and persons with disabilities are encouraged to apply.
Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal state and local ordinances. Starbucks Corporation is committed to offering reasonable accommodations to job applicants with disabilities. If you need assistance or an accommodation due to a disability, please contact us at applicantaccommodation@starbucks.com.