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Why Gallo?
With a global portfolio of over 100 unique wine and spirits brands, we are the largest family-owned winery in the world. Apply Today! Our Brands. Your Future.
As a Consumer Service Representative, you will function as the point-of-contact for the consumers of our numerous products and brands. Receives phone calls, email, correspondence, chat and social media messages from consumers ranging from general product questions to quality assurance issues and responds to them in a professional and timely manner.
What You Will Do:
- Receives and processes communications from consumers; replies to communications in an efficient and timely manner as determined by company policy and department performance standards.
- Talks with callers over the telephone and types or writes simultaneously.
- Makes decisions and acts quickly to resolve consumer issues ensuring a high degree of consumer satisfaction and continued product purchases.
- Effectively utilizes Gallo systems to address where to buy (availability) questions and identifies alternatives for consumers to purchase.
- Supports the development of consumer satisfaction and loyalty by quickly answering question and addressing issues of the consumer.
- Performs data entry of event card submissions.
- Executes an automated system to print, collate, mail consumer correspondence.
- Works with the onsite rebate staff and third-party resources to expedite processing of consumer submissions for rebates, money back offers, coupons and promotional items.
- Participates in job related events and frequent training to maintain a high level of product and corporate knowledge regarding consumer issues, our products, corporate and community programs, tasting room activities, public relations events; stays current on leading industry issues that affect consumers (nutrition, ingredients labeling, advertising requirements etc.).
What You Will Need:
- High school diploma or State-issued equivalency certificate.
- Associates degree plus 1 year of call center, business to consumer customer service, business to business customer service, direct to consumer marketing, or retail sales experience; or currently enrolled in a college or university possessing a minimum Junior academic standing plus 1 year of call center, business to consumer customer service, business to business customer service, direct to consumer marketing, or retail sales experience; or 3 years of call center, business to consumer customer service, business to business customer service, direct to consumer marketing, or retail sales experience reflecting increasing levels of responsibility.
- Required to be available to work hours between 8 am and 6 pm Monday through Saturday.
- Required to travel up to 5% of the time to wineries, vineyards and other locations for product training.
- Required to possess knowledge and experience in using social media platforms, such as Facebook, Instagram, and twitter.
- Required to type 50 WPM or possess a 5000 data entry score.
- Skilled in reading, comprehending, interpreting and executing simple instructions, short correspondence and memos.
- Skilled in writing simple correspondence.
- Skilled in adding, subtracting, multiplying and dividing using whole numbers.
- Required to travel to company offices, sites, and/or meeting locations for onboarding, training, meetings, and events for development, department needs, and business delivery up to 5% of the time, with or without reasonable accommodation. This may be in addition to travel requirements, if applicable, as listed in this job description.
- Required to be 18 years or older. This may be in addition to other age requirements, if applicable, as listed in this job description.
What Will Set You Apart:
- Associates degree plus 3 years of call center, business to consumer customer service, business to business customer service, direct to consumer marketing, or retail sales experience reflecting increasing levels of responsibility; or currently enrolled in a college or university possessing a minimum Junior academic standing plus 3 years of call center, business to consumer customer service, business to business customer service, direct to consumer marketing, or retail sales experience reflecting increasing levels of responsibility.
- Experience executing business applications of social media monitoring and responding to social media on behalf of a company, its products and brands.
- Wine industry experience.
- Skilled in the use of automated customer response systems (e.g. Astute, Wilke-Thornton).
- Experience maintaining a high degree of flexibility in conducting various assignments.
- Experience quickly and seamlessly adapting to change.
Compensation
- Hiring Salary Range: $19.48 – $26.30/hour.
- Actual compensation amount paid may be lower or higher to be determined by factors other than race and gender such as the education, experience, knowledge, skills and abilities of the applicant, internal equity, and alignment with market data.
Perks & Benefits
- This position includes a competitive benefits package.
- Please click here to view our full list of benefits or click here to watch our video.
This position will not provide sponsorship now or in the future for this opportunity.
To view a full job description, please click here.
Job Requisition ID:103172
BRA001
#LI-AJ1
Recruiter: Adam Johnson
Gallo is an Equal Employment opportunity and Affirmative Action Employer. We do not discriminate on the basis of race, traits historically associated with race, including but not limited to, hair texture and protective hairstyles (such as braids, locks, and twists), color, national origin, ancestry, creed, religion, physical disability, mental disability, medical condition as defined by applicable state law (including cancer and predisposing genetic characteristics in California), genetic information, marital status, familial status, sex, gender, gender identity, gender expression, pregnancy, childbirth or related medical conditions, sexual orientation (actual or perceived), transgender status, sex stereotyping, age, military or veteran status, domestic violence or sexual assault victim status, or any other basis protected by applicable law.
We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Gallo is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process.
If you need any assistance or accommodations due to a disability, please let us know at 209.341.7000.