Amazon Web Services (AWS) has been the world’s most comprehensive and broadly adopted cloud platform. AWS offers over 100 fully featured services to millions of active customers around the world-including the fastest-growing startups, largest enterprises, and leading government agencies-to power their infrastructure.
Here at AWS, we embrace our differences. We are committed to furthering our culture of inclusion. We have ten employee-led affinity groups, reaching 40,000 employees in over 190 chapters globally. We have innovative benefit offerings, and we host annual and ongoing learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences. Amazon’s culture of inclusion is reinforced within our 14 Leadership Principles, which remind team members to seek diverse perspectives, learn and be curious, and earn trust.
The AWS RI Operations Team is in need of a driven, analytical, and process-oriented individual to own the creation and processing of Reservation Product transaction requests. We’re looking for a motivated self-starter who is excited to escalate systemic issues, identify opportunities for improvement, has experience meeting strict SLAs, is comfortable working from a ticket queue, and has a passion for accuracy.
This job is not eligible for immigration sponsorship.
Key job responsibilities
– Process and audit Reservation Product transactions such as: cancellations, purchases, migrations, and modifications while adhering to Legal, Security, and Compliance requirements
– Occasionally act as escalation point for Reservation Product requests and issues
– Investigate data discrepancies, quickly establish root causes, and propose appropriate solutions
– Vocally self-critical to allow for self-correction of errors
– Communicate effectively across all related channels to ensure transparency of process
– Occasionally retrieve and evaluate data using Excel and other data management/BI systems
We are open to hiring candidates to work out of one of the following locations:
Seattle, WA, USA
BASIC QUALIFICATIONS
– Bachelor’s Degree
– 2+ years of relevant professional experience (e.g. Analytics, Finance, Accounting, Compliance)
– Experience working a queue of requests and meeting SLAs
– Experience navigating a knowledge base and following Standard Operating Procedures (SOP)
– Proficient in Excel (e.g. Pivot Tables, VLookups)
– Effective verbal/written communication and data presentation skills, including an ability to effectively communicate with both business and technical teams
– Track record for being detail-oriented with a demonstrated ability to self-motivate and follow-through on projects
PREFERRED QUALIFICATIONS
– Functional experience using quantitative, analytical, and organizational skills
– Existing knowledge of AWS Reservation Products and tooling
– Highly organized, excellent multi-tasking skills, and efficient in ambiguous situations
– Meets/exceeds Amazon’s leadership principles requirements for this role
– Meets/exceeds Amazon’s functional/technical depth and complexity for this role
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $47,500/year in our lowest geographic market up to $109,300/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. Applicants should apply via our internal or external career site.