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Program Manager IV – TEN & Homeless Services

Overview

Full-time position starting at $62,800 – $69,900/Yr (D.O.E) with COMPETITIVE BENEFITS INCLUDE:

  • Medical, Dental, Vision, Life Insurance and Long-Term Disability
  • Health Savings Account and Flexible Spending Account
  • Generous PTO, paid sick time, 15 days of paid vacations, 13 days of paid holidays, plus a personal holiday
  • CCS/CHS 403(b) Employee Saving Plan
  • Employee assistance program

Program Description

Housing and Essential Needs (HEN) is a statewide program and Catholic Community Services has contracted with King County to deliver the services throughout the county. HEN provides rent, utility, transportation, and essential needs assistance to disabled adults who are homeless or at-risk of losing their housing. Close to 3,000 people are currently enrolled in the HEN program, with new intakes into the “Transportation and Essential Needs” (TEN) portion of the program conducted every week. The HEN team has two case management teams, “Rental Assistance”, “Homeless Services & Intake”, a Resource team that supports all clients, an ORCA Lift program for delivering free yearly bus passes, and an Essential Needs team that creates hygiene & cleaning supply bags for all clients.

Position Description

The Program Manager IV, TEN and Homeless Services (PM IV) is responsible for the management of the Transportation and Essential Needs (TEN), Homeless Services, and Resource programs in the HEN division. This requires managing the team and operations located at the Phoenix Center including serving new and current HEN clients during “open/walk in hours” for intakes, ORCA cards, and essential needs (EN) distributions and ensuring the weekly Kent EN bank is staffed and supplied. This position also manages the Homeless Services team, providing Rapid Rehousing and Coordinated Entry access, as well as the Resource team.

The PM IV is responsible for direct staff supervision of the Operations/Resource Team Program Manager, The RRH/TEN Program Manager and the ORCA Lift Supervisor, and through them, of the full TEN & Homeless Services team of 21-23 staff. They serve as Operations/Resource backup as needed.

The PM IV manages many relationships with community partners and is responsible for providing leadership in developing, planning, organizing, and directing the activities and day-to-day operations and exploring new program opportunities. The PM IV works directly with the Division Director to prepare and manage budgets, prepare funding applications, maintain relationships with contract monitors, represents HEN at community meetings and participates in local, city and state advocacy. The operating budget for the HEN Division is approximately $24 million dollars.

Responsibilities

Leadership

  • Provide leadership to the TEN, Homeless Services, and Resource teams of the HEN Division. This includes managing the service provision of HEN programs and new program development throughout King County and at multiple sites. This position steers the mission and vision for services in these programs. The PM IV takes initiative in programming decisions and data projects.
  • Directly supervise the Operations/Resource PM, RRH/TEN PM, the ORCA Lift Supervisor, and other staff as needed.
  • Oversee hiring, training and supervising program staff (managers, supervisors, case managers, resource specialists, essential needs staff, interns, and volunteers).
  • With Rent PM IV, cover Division Director responsibilities during Director’s absence.
  • On-site manager for at the Phoenix Center, responsible for HEN programming at that building.
  • Partner with other CCS Phoenix on-site leadership to ensure building safety and operations, including helping plan and conduct monthly safety meetings.
  • Manage ORCA Lift Program, ensuring managing staff, ensuring TEN CMs are trained to distribute cards, and being liaison with King County Metro and Public Health.
  • Plan and lead weekly Phoenix team meeting with PMs.
  • Troubleshoot client grievances (staff, clients, landlords, community).
  • With Director and Rent PM, plan and lead weekly Leadership Meeting.
  • Serve on quality improvement team to help lead and support process that includes: data quality, contract compliance, file reviews, HMIS and other system management reports. Make recommendations to improve service delivery to clients, provider community and funders.
  • Represent HEN with local coalitions and planning groups, including presenting program information as needed.
  • Partners with Rent PM to plan client transfers and resolve client issues.
  • Work to increase program participant feedback in program design and evaluation; distribute and follow up on all HEN Participant Satisfaction Surveys.

Fiscal/Contract Management

  • Assist Director with monitoring government contracts, record keeping and audit preparation.
  • Manage and enter data on residents into the agency database and the local Homeless Management Information System.
  • Ensure all client records meet agency and contract standards.
  • Use HMIS and PowerBI reports with teams for real-time data management.
  • Work with compliance/resource teams to ensure BVS, CIC, Landlord letters, and other compliance-related policies are being carried out on schedule.
  • Assist Director with funding applications, including government, foundation and private sources.
  • Make “Exception to Policy” recommendations to Director.
  • Assist Director with HEN budget of approximately $24 million (plus) annually. This includes federal, state, county and local government funds that are subject to audit. Regularly review program expenditures to ensure appropriate contract spending. Propose program adjustments if essential needs expenditures are not in alignment with contract spending.
  • Track all HEN policy and training updates and ensure team staff are trained on changes.
  • Ensure Phoenix & Resource staff attend required trainings.

HEN Homeless Services/TEN Management

  • Lead development and implementation of a Homeless Services program for HEN that helps ensure unhoused HEN clients are entered into the Coordinated Entry system and supported to obtain the housing that best meets their needs.
  • Develop Resource Library, in partnership with Resource/Operations PM, of top referral items HEN clients need, centralize resources, and create quarterly update plan.
  • Seek out both internal CCS and external partnerships that will enable HEN to better provide more robust resources and referrals for unhoused clients to shelters and other services to meet their needs.
  • Ensure all unhoused HEN clients are enrolled in in King County HMIS Coordinated Entry and Triage Tool, and all HEN clients are enrolled on any relevant wait lists for subsidized housing.
  • Support CEA lead to track CAPER housing resources available and working with RRH and TEN Case Managers to submit nominations of unhoused HEN clients.
  • With Director and RRH PM, plan, develop, and launch Foundational Community Support (FCS) program.

Administrative and General Responsibilities

  • Use a strengths-based approach to identify and implement opportunities to develop the team’s knowledge of resources and build skills.
  • Attend trainings required of employees as scheduled.
  • Participate as both leader and team member in staff and supervisory meetings as required.
  • Contribute to and support a positive, team-oriented, anti-racist work environment; participate with other staff members in group decision-making process.
  • Maintain accurate record of hours worked and turn in timesheets on schedule.
  • Perform other job-related duties as assigned.

Job Conditions

This position requires the employee to work in an environment where there may be exposure to blood, bodily fluids, and other potentially infectious material. Other exposures could include cleaning supplies, bedbugs, chemicals involved in pest control, paint and other materials used in building maintenance, building temperature fluctuations, dust, noise, and odors. Working conditions include interruptions, crisis response, and regular interactions with individuals who are dealing with issues of chemical dependency and/or mental illness, or are experiencing anger or frustration.

Physical and Mental Acuity Requirements

The requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Able to hear telephone rings, phone conversation and face-to-face conversation, door bells and emergency alarms.
  • Able to speak clearly in person and on the telephone.
  • Able to hand write legibly.
  • Vision that enables person to read normal size print and handwritten notes; and distance and peripheral vision than enables person to monitor living spaces and identify concerns that require staff response.
  • Able to sit for sustained periods of time.
  • Able to walk the entire building and ascend and descend stairs quickly to move from one floor to another in order to respond to emergency situations.
  • Mobility/dexterity of hands/arms to enable keying into a unit or other locked area as well as using computers and other office equipment.
  • Ability to prioritize multiple tasks, and to work independently and as a team member.
  • Ability to regularly lift and carry up to 20 pounds and occasionally up to 40 pounds.
  • Regularly able to perform duties as assigned.
  • Able to make independent decisions and apply sound judgment in performing job duties.

Qualifications

Minimum Qualifications

  • Bachelor’s degree in social services or a related field, or commensurate experience in social services.
  • At least two years of experience in direct provision of social services, preferably with homeless people.
  • Minimum of 2 years of supervisory experience.
  • Minimum of 2 years of program management experience that includes budget development, strategic planning. Understanding of problems homeless people often face, including alcohol and drug abuse, mental illness, domestic violence, and long-term homelessness.
  • Familiarity with trauma informed care and harm reduction principles.
  • Excellent written and oral communication.
  • Good office computer skills, with ability to maintain complex client records and produce flyers and informational materials.
  • Commitment to working within the mission, goals and objectives of Catholic Community Services.
  • Valid Washington State Driver’s License and meet conditions of agency driving policy.

Preferred Qualifications

  • Master’s degree in Social Work or a related field.
  • Experience in social service administration and supervision.
  • Experience in Homeless Services, Coordinated Entry for All, and HMIS.
  • 4 years of supervisory experience and program management experience.
  • Knowledge of government and community resources within King County.
  • Fluency in Spanish.

Note to Internal Candidates: HR reviews internal compensation and determines any increase based on their experience and also agency internal equity factors.

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