Location Designation: Fully Onsite/Essential Employees
When you join New York Life, you’re joining a company that values career development, collaboration, innovation, and inclusiveness. We want employees to feel proud about being part of a company that is committed to doing the right thing. You’ll have the opportunity to grow your career while developing personally and professionally through various resources and programs. New York Life is a relationship-based company and appreciates how both virtual and in-person interactions support our culture.
This position involves a fully in office work schedule – working Monday – Friday on site.
Build a purpose-driven career.
When you join New York Life, you’re joining a company that values career development, collaboration, innovation, and inclusiveness. We want employees to feel proud about being part of a company that is committed to doing the right thing. You’ll have the opportunity to grow your career while developing personally and professionally through various resources and programs. New York Life is a relationship-based company and appreciates how both virtual and in-person interactions support our culture.
Our employees take pride in being part of a company that is committed to doing the right thing for customers and improving local communities through our culture of employee giving and volunteerism.
When you join our team, you’ll have the opportunity to grow your career while developing personally and professionally through various resources and programs. Most of our employees enjoy a blend of both remote and in-office work flexibility.
We invite you to bring your talents to New York Life! In our Leawood, Kansas office, we are seeking a highly talented and driven Manager to join our dynamic, high-performing team focused on providing top level service to our institutional clients with an industry leading business unit, Institutional Life (IL). IL offers sophisticated life insurance products in the Bank Owned Life Insurance (BOLI), Corporate Owned Life Insurance (COLI) and Corporate Sponsored markets.
This role is on the Processing team which supports the in-force policy maintenance and communication related to our BOLI and COLI products. As a Manager over the Processing team you will be responsible for developing talent, resource planning, and prioritizing responsibilities to ensure SLAs are met daily.
Primary Responsibilities:
This is a leadership role first and foremost with the responsibility and oversight of our team members on the COLI/BOLI Processing team. This position will report to the Corporate Vice President of Case Management with oversight of the COLI Relationship Management team, the BOLI Relationship Management team, and the COLI/BOLI Processing team. Areas of responsibilities and oversight include people development, BOLI workflow management, COLI workflow management, and managing projects relevant to this team’s discipline. This is an excellent opportunity for a highly competent, driven, “team-first” professional to join an organization that values teamwork, service to community, and a client-first approach to business.
Responsibilities for this role include:
- Providing leadership, guidance, and mentorship to professionals
- Prioritize team workload to ensure all commitments to our clients are met in a timely manner
- Quality review the data inputs from your team (i.e. new premium, inforce processing review)
- Quality review and sign off for policy related disbursements
- Maintain processing procedures for all transactions falling within team’s discipline
- Support the team by reviewing ‘outside the box’ questions and provide timely answers
- Proactively identify risk within the organization and propose solution for mitigation
- Interact with Accounting Department, research problematic accounting and assist with resolution
- Organize and facilitate training for direct reports
- Ability to assist team with questions regarding premium tax calculations (i.e. Recapture Ceiling, NPT, 7-Pay capacity, GDL capacity)
- Project management and support with strong prioritization skills
- Support business improvement initiatives
Qualifications:
- Bachelor’s degree preferred; High School Diploma or GED required
- 2+ years of experience managing a team in a production focused customer service environment required
- Knowledge and experience with Life Insurance products strongly preferred, specifically with COLI and BOLI products
- Experience with COLI and BOLI plan designs preferred; i.e.: Split Dollar, Deferred Compensation, and 162 Bonus Plans a plus
- Strong leadership skills with a people first approach
- proficient knowledge of Microsoft Word, Outlook, Excel, and Access
- Ability to “think outside the box” and implement creative solutions
- Demonstrated ability to multi-task between several competing priorities
- Able and willing to obtain FINRA Series 6 designation within 12 months of hire
- Professional designation or working toward a designation such as FLMI; obtain Loma 1 and 2 within 12 months of hire
This position involves a fully in office work schedule – working Monday – Friday on site.
Salary range: $55,000-$85,000
Overtime eligible: Exempt
Discretionary bonus eligible: Yes
Sales bonus eligible: No
Click here to learn more about our benefits. Starting salary is dependent upon several factors including previous work experience, specific industry experience, and/or skills required.
Please note: This role requires FINRA licensed and/or FINRA Associated Person pre-hire fingerprinting.
Recognized as one of Fortune’s World’s Most Admired Companies, New York Life is committed to improving local communities through a culture of employee giving and volunteerism, supported by the Foundation. We’re proud that due to our mutuality, we operate in the best interests of our policy owners. We invite you to bring your talents to New York Life, so we can continue to help families and businesses “Be Good At Life.” To learn more, please visit LinkedIn, our Newsroom and the Careers page of www.NewYorkLife.com.
Job Requisition ID: 89028
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