Why Mayo Clinic
Mayo Clinic has been ranked the #1 hospital in the nation by U.S. News & World Report, as well as #1 in more specialties than any other care provider. As we work together to put the needs of the patient first, we are also dedicated to our employees, investing in competitive compensation and comprehensive benefit plans – to take care of you and your family, now and in the future. And with continuing education and advancement opportunities at every turn, you can build a long, successful career with Mayo Clinic. You’ll thrive in an environment that supports innovation, is committed to ending racism and supporting diversity, equity and inclusion, and provides the resources you need to succeed.
Responsibilities
Key Accountabilities
- Provide communications consultation, strategy and implementation to Mayo Clinic and Human Resource leaders.
- Establish and execute internal communications strategies supporting Mayo Clinic’s key people strategies, ensuring alignment with desired workforce objectives and overarching business needs.
- Maintain a strategic personal portfolio, owning and driving key communications strategies and providing consultation to designated stakeholders, executing tactics when needed.
- Work in partnership with colleagues to develop outcomes-based goals and report measurable results to leadership at multiple levels. A collaborative work style that can connect to other teams and departments to advance complex, matrixed strategies is a must.
- Directly or indirectly manage staff, directing day-to-day assignments. This may include performing administrative requirements, conducting performance reviews, and providing ongoing support, mentoring and coaching.
- Represent the team and stand in for other managers and/or directors when needed.
Position Details
- Seeking seasoned communications professional with strong consultative and functional skills, as well as significant experience with Human Resources and/or workforce strategy development.
- The person who fills this position will develop and execute engagement and messaging strategies to help Mayo Clinic advance its workforce goals, lead through change, and support our strategy, mission, and culture.
- The position requires the ability to navigate complex institutional culture and the necessary insight to apply a deep understanding of employee engagement and internal communication strategies across our workforce.
- Position responsibilities include communications strategy, planning and execution; management of internal communications distribution and messaging alignment across multiple initiatives; and collaboration with leaders and across teams.
- Excellent writing and editing skills with impeccable attention to detail are critical.
- Position involves substantial exposure to organizational strategy and leaders and requires appropriate professionalism when managing confidential and sensitive issues.
- Focused primarily on corporate communications but a working knowledge of other disciplines (i.e. media relations, social media, issues management) is helpful.
- Will serve as a role model for communications excellence and cross-functional collaboration across the department.
The department is responsible to build, grow and protect Mayo Clinic’s reputation in a way that shapes the external environment and nurtures the culture to help achieve the mission of the organization. Department functions consist of reputation management including thought leadership and issues/crisis response; client communications and engagement programs; staff engagement; content and channels; government and community engagement; strategy and insights; communications services.
The manager understands Mayo Clinic business objectives and priorities and leads the development of strategies to support those objectives. The manager partners with other department leaders to execute operational goals, prioritize work, ensure effective and efficient operations, maintain high standards for service excellence and identifies opportunities for continuous improvement. Develops and maintains relationships with Mayo Clinic executive leadership, staff and members of the local and national government and/or media to advance organizational awareness and achievements.
The manager is primarily responsible for the management of staff and/or programs and leveraging functional expertise. May serve enterprise and site leadership needs through participation on committees, task forces and workgroups.
Qualifications
Requires a bachelor’s degree in a related field plus 5 years of relevant work experience. Strong written and oral communication skills. Ability to communicate in a way that creates clarity, simplifies messages, and aligns with organizational strategy. Knowledge of channels for communication and the ability to build effective communication and engagement strategies.
Must be a self-starter with the ability to independently identify opportunities, solutions and resolve challenges. Demonstrated ability to deliver impactful results. Requires an attitude that actively seeks out change, embraces critical questioning, innovation, service and continuous improvement. Must understand how to deal with and navigate ambiguity, and act without having the total picture. Adaptable or flexible. Demonstrated professionalism and ethics, with ability to earn credibility through integrity and transparency. Role models service excellence. Motivates others by being present, engaged, attentive, invites diverse perspectives, demonstrates and inspires a collaborative spirit.
Demonstration of strong management skills including strategy and visioning, change management, resource management, and sound judgment are required. Demonstrated use of management principles of delegation, organization and execution to maximize the value of projects and initiatives is also essential. Excellent interpersonal skills to include presentation, negotiation, persuasion, team facilitation, constructive feedback and written communications skills are required. Superior project management experience, knowledge and skills must be demonstrated. Incumbent must have the ability to independently manage a varied workload of projects with multiple priorities. Demonstrates interest in continuous learning and professional development, in addition to functional area expertise.
Exemption Status
Exempt
Compensation Detail
$113,693 – $164,882 / year
Benefits Eligible
Yes
Schedule
Full Time
Hours/Pay Period
80
Schedule Details
M-F, business hours. This position will work remotely part of the time, and must be located within a reasonable driving distance of one of the following campuses: Rochester, MN; Phoenix, AZ; or Jacksonville, FL (with preference for Rochester or Phoenix).
Weekend Schedule
As needed
International Assignment
No
Site Description
Just as our reputation has spread beyond our Minnesota roots, so have our locations. Today, our employees are located at our three major campuses in Phoenix/Scottsdale, Arizona, Jacksonville, Florida, Rochester, Minnesota, and at Mayo Clinic Health System campuses throughout Midwestern communities, and at our international locations. Each Mayo Clinic location is a special place where our employees thrive in both their work and personal lives. Learn more about what each unique Mayo Clinic campus has to offer, and where your best fit is.
Affirmative Action and Equal Opportunity Employer
As an Affirmative Action and Equal Opportunity Employer Mayo Clinic is committed to creating an inclusive environment that values the diversity of its employees and does not discriminate against any employee or candidate. Women, minorities, veterans, people from the LGBTQ communities and people with disabilities are strongly encouraged to apply to join our teams. Reasonable accommodations to access job openings or to apply for a job are available.
Recruiter
Jessica Gartner
Department Title
Public Affairs