Job Description & Requirements
Company Description
Each day Universal Studios Hollywood creates unforgettable experiences for our guests from around the world. We bring to life the ultimate Hollywood experience with our real working movie studio and heart-pounding rides, shows and attractions that put you inside some of the world’s most popular movies and TV shows. USH offers something for everyone from thrill seekers to movie lovers to family fun for all ages. Our Team Members are passionate individuals who create memorable moments whether it’s on the studio lot, or in our conference rooms, theaters, or kitchens. We believe in the talent of our team members. It’s our passion and commitment to excellence that drives our business to succeed in everything we do across the park. We believe in a culture of family and fun, here you can make a difference and build your career!
NBCUniversal owns and operates over 20 different businesses across 30 countries including a valuable portfolio of news and entertainment television networks, a premier motion picture company, significant television production operations, a leading television stations group, world-renowned theme parks and a premium ad-supported streaming service.
Here you can be your authentic self. As a company uniquely positioned to educate, entertain and empower through our platforms, Comcast NBCUniversal stands for including everyone. We strive to foster a diverse and inclusive culture where our employees feel supported, embraced and heard. We believe that our workforce should represent the communities we live in, so that together, we can continue to create and deliver content that reflects the current and ever-changing face of the world. Click here to learn more about Comcast NBCUniversal’s commitment and how we are making an impact .
Job Description
The Supervisor of Main Entry Operations leads the team to ensure smooth operations and exceptional guest experiences. From managing Admissions, Rentals, Guest Services, and Guest Ambassadors, you’ll oversee a talented team and execute operational tasks with precision. With a focus on creating a positive and efficient environment, you’ll be instrumental in delivering memorable moments to our guests at every touchpoint. Here’s you’ll do it:
- Uphold Environmental Health and Safety standards for a safe and enjoyable environment
- Mentor and counsel Team Members and supervisory staff
- Manage a daily workforce of 100+ Team Members, providing direction and conducting performance reviews
- Foster cross-departmental relationships to maximize efficiency and effectiveness
- Assist with strategic planning to ensure positive experiences for both Team Members and guests
- Coordinate and execute day-to-day operational needs, including special events
- Collaborate closely with Management for development planning and training coordination
- Support Manager in hiring, training, and development of Supervisors and Team Members
- Conduct one-on-one performance reviews and annual evaluations
- Analyze training material to ensure updates and improvements
- Implement Team Member and Guest Satisfaction programs
- Enhance existing incentive programs to foster a highly engaged team environment
- Cultivate a culture of rewards and recognition using company and department tools
- Uphold collective bargaining agreements, maintaining positive union relationships in partnership with HR and Labor Relations
- Investigate incidents, addressing Team Member and Guest concerns or complaints
- Lead by example, modeling the Core Values
- Seek, implement, and monitor best practices
- Participate as a Duty Manager to provide area coverage when needed
- Manage both labor and non-labor departmental budgets
- Required On-Site: This position is required to be performed full-time from an NBCUniversal-designated worksite.
This position is eligible for company sponsored benefits, including medical, dental and vision insurance, 401(k), paid leave, tuition reimbursement, and a variety of other discounts and perks. Learn more about the benefits offered by NBCUniversal by visiting the Benefits page of the Careers website. Salary range: $23.50- $24.50
Qualifications
- Minimum 1 year of leadership experience with a team of 20+ employees
- Flexibility to work weekends, holidays, and nights as required
- Excellent written and verbal communication skills
- Proficiency in Microsoft programs such as Word and Excel
- On-Site Requirement: This position must be performed full-time from an NBCUniversal-designated worksite.
Desired Characteristics:
- In-depth knowledge of Theme Park Operations
- Experience in managing teams in a union environment
- Strong interpersonal and analytical skills
- Proactive thinker and self-starter
- Excellent team player
- Sales, Retail, or Hospitality background preferred
Additional Information
NBCUniversal’s policy is to provide equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law. NBCUniversal will consider for employment qualified applicants with criminal histories in a manner consistent with relevant legal requirements, including the City of Los Angeles Fair Chance Initiative For Hiring Ordinance, where applicable.
If you are a qualified individual with a disability or a disabled veteran, you have the right to request a reasonable accommodation if you are unable or limited in your ability to use or access nbcunicareers.com as a result of your disability. You can request reasonable accommodations in the US by calling 1-818-777-4107 and in the UK by calling +44 2036185726.