Veracity is a business and technology consultancy that helps commercial enterprises and federal and state agencies achieve their strategic objectives through problem solving and experienced service delivery. Veracity is inherently flexible, tailoring our proven approach to meet the individual needs of our clients. This lets us transform their business, improve performance and accelerate digital initiatives that create exceptional customer and employee experiences. We are united by our values and driven by our strengths, which lets us bring a fresh perspective and a higher level of curiosity to help our clients unlock their full potential.
Currently, we are searching for a Support Technician, Federal Contract to join our team. This role will require onsite work in our Client’s office located in Philadelphia. Annual salary of $50,000 – $65,000
Job Responsibilities:
Responsibilities include: Assist with AV, VOIP and Voicemail system support for Regional users; front line phone and on-site support to ensure systems are fully operational; monitor, resolve, and document trouble requests for proper and timely completion; write user friendly AV documentation, user guides, and procedures; recommend hardware and software to meet specific user and regional requirements; develop instructional material for AV topics; meet and work with staff on individual projects; assist other AV services staff with AV related questions and problems; investigate, analyze, and learn new and emerging technologies which have potential application in the regional environment; work independently; and perform other duties as assigned.
• Follow proper operating procedures and make recommendations for improvement
• Diagnose and resolve AV software and hardware problems
• Serve as the first point of contact for AV work requests and incidents and assist telecom tasks
• Inspect AV systems to ensure operation and availability
• Provide thorough and courteous customer service through phone, email, or walk-in requests
• Be ready to assist users with IT/AV related problems when called upon
• Perform office visits as necessary to resolve trouble requests
• Track, prioritize and document requests using a designated Ticketing system
• Install and configure AV equipment as requested
• Identify problems and repair AV system components
• Keep track of AV supplies and equipment and Maintain inventory of AV hardware
• Communicate relevant advances in AV hardware, software, and usage techniques.
Minimum Job Qualifications:
• 1-3 years of work history, with an emphasis on reliability and dependability.
• A working knowledge of using and supporting personal computers; general knowledge of the principles of administration, organization, and technical report writing; demonstrated ability to analyze data; reason logically.
• Preferred but not required: Ability to communicate computer concepts to all levels of users; read and write at a level appropriate to the duties of this position; and adjust to change (i.e., work environment, technology).
• Preferred but not required: Knowledge and skills that would normally be obtained in a two year college degree in Telephony, computer science, information systems, educational technology, communications, or a related training in telecommunications.
• Preferred but not required: Some experience performing technical computer support
• Trustworthy with good interpersonal skills.
• A fantastic, customer-centric, can-do attitude is the most important qualification for this position. We can, and will, train the right person who is willing to learn and take direction well.
To be considered an applicant for a position, you must: (1) complete the application in full; (2) apply for a specific, available position; and (3) meet all stated minimum qualifications. Applications that are incomplete or are submitted for “any” position will not be considered. Applicants are good for 90 days. If you are not selected within 90 days of submission, and remain interested in a position, you must submit a new application.
Veracity Consulting provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or status as a protected veteran and any other characteristics protected by law.
It is Veracity Consulting’s policy that we will not discriminate against qualified individuals with disabilities with regards to any aspect of their employment. Veracity Consulting is committed to complying with the American with Disabilities Act of 1990 and its related Section 504 of the Rehabilitation Act of 1973. Veracity Consulting recognizes that some individuals with disabilities may require accommodations at work.
In addition to federal law requirements, Veracity Consulting complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.
No 3rd parties, please.