Basic Information
Job Category: IT
Location: Baton Rouge, Louisiana, United States
Date published: 28-Jul-2023
Job type: Full Time
Description and Requirements
About the role
System Administrator I
An ADP client is currently recruiting for an experienced individual to be our next System Administrator to join our team in our Baton Rouge, LA 70816 location. This is not a remote or hybrid role.
Who We Are:
Turn Key Solutions is growing our team of top-tier technology professionals by adding a new Systems Engineer I. We have been helping our clients empower their businesses for over 20 years with our expertise in IT Infrastructure, Cybersecurity, Voice-over-IP, Cloud Services, and Business Application support. Our first focus is always on providing a phenomenal client experience because we know we are here to serve and help people!
About the Role:
This position will be working primarily in our Help Desk and Support Services team to maintain and administer IT Infrastructure, VoIP, Cloud, Cybersecurity services and Business Applications for our clients. Members of the support services team must excel at communicating with technical and non-technical end users and business owners, technical documentation and problem solving. The person in this position will frequently represent.
Turn Key Solutions on the phone and face to face with our clients so will be expected to always maintain the highest level of professionalism. The support services team manages requests from clients to diagnose errors or functionality issues, implement simple moves/adds/changes, and help end users understand how to best use their technology. We pride ourselves on extremely fast response times on all end user-initiated service requests, a commitment by each team member to helping us always improve on this service is how we continue to excel in this area.
Growth opportunity exists for high performing individuals who demonstrate a commitment to our core values and continued learning and professional development. We help you grow by providing opportunities for paid technical training (on average about 40 hours per year), reimbursement for pre-approved certification tests that you pass, and monthly bonuses for various certifications and achievements.
What You Will Do:
Core duties and responsibilities include the following.
- Provide excellent customer service by being responsive, patient, professional, courteous, and communicating clearly.
- Complete assigned service and project tickets on time and within allotted budget.
- Document time and work notes accurately and promptly.
- Under the direction of the help desk manager, you will work assigned service tickets to provide a wide range of support to our clients’ end users. This may include resolving application errors, diagnosing network or Internet related problems, adding/removing user accounts, educating end users with “how to” instruction for tasks that they need help with.
- Work with vendors for technical support issues on behalf of our clients.
- Receive and work service ticket escalations from other helpdesk team members.
- Provide advanced consulting support for client IT contacts to help them best utilize technology we have implemented for them.
- Make use of “back end” monitoring systems to gather data for troubleshooting and reporting.
- Assist the Project Services teams (or other teams) with overflow tasks as needed.
- Identify any potential Cybersecurity vulnerabilities, bring them to management and participate in resolution/mitigation as required.
- Create, update, and improve upon systems, configuration, and process documentation.
- Participate in the on-call rotation for after-hours service issues.
- Performs other related duties as assigned by supervisor or management.
Our Perfect Candidate
Education and Experience:
- Associate or bachelor’s Degree welcomed, but not required.
- Experience and Education – 0-3 years of experience in a similar role is expected. Certain certificates, degrees, or courses of study can be considered along with professional experience.
- Reliable transportation – this position will involve work at our offices as well as some client locations (within 30 miles). We reimburse mileage expenses according to IRS rates.
- Required Abilities and Skills:
- Strong interpersonal, verbal, and written communication skills.
- Dependability and punctuality.
- Time management skills to prioritize and meet deadlines.
- You are highly organized with outstanding diligence.
- Individual who is creative and offers innovative ideas.
- Ability to work independently and as a member of a team.
- Flexibility to thrive in a challenging and fast changing environment.
Technical Skill:
- Windows Desktop OS (10+) installation and administration.
- Working knowledge of desktop hardware – installing/upgrading components such as RAM, NICs, Fans, CPUs.
- Common business applications such as Microsoft Office Suite, QuickBooks, Sage.
- Microsoft 365 / Exchange based email – supporting the end users.
- Network printer setup and troubleshooting.
- General awareness of these technologies and what they do (proficiency not required):
- Active Directory and related services (DNS, DHCP, Group Policy).
- Virtualization technologies (Hyper-V and/or VMware).
- Network Firewalls (Watchguard, SonicWALL, Cisco, Fortinet, etc.).
- Fundamental networking concepts such as IPv4 addressing, VLANs, Routing, Wireless, VPN.
- Microsoft SQL Server.
- Non-windows-based platforms – MacOS, ChromeOS, Linux.
Company Offers:
- Annual salary beginning at $42,500 to commensurate with experience and education.
- Monthly bonuses for various certifications and achievements.
- Paid technical training.
- 401(k) retirement savings with company match.
- Paid Time Off (Vacation, Volunteer, Sick, 6 Permanent Holidays and 2 floating Holidays – 20-30 days of PTO total!).
- Monthly stipend for Mobile Phone usage.
- Plenty of coffee and snacks (in the office).
- Company laptop & technology.
- There is a lot more, our HR team can tell you about it if you are selected for an interview!
- Comprehensive benefits package available: (Health, Dental, Vision and Life Insurance (some plans paid 100% by us).
To Apply:
Please submit your resume
via the ‘Apply Now’ button!
We are an Equal Opportunity Employer!
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