Amazon Prime Video Personalization and Discovery mission is to forge enduring bonds between story tellers and audiences by delighting customers with fresh, relevant content, finding that fan base for every title, and bringing the most diverse novel content to audiences worldwide. We set out to deliver a vision of making Prime Video every customer’s trusted friend. Responding to customer needs, evolving with their moods, and inspiring their next great stream in every visit. With over 200+ million consumers globally and an ever growing 5+ million catalog library, it is still day one for Personalization. We are looking for a customer obsessed Sr /Principal Product Manager Technical to lead and drive the definition, delivery and global launch of customer taste personas to drive Prime Video Personalization.
As a Principal Product Manager Technical on our fast growing and quickly evolving Personalization & Discovery Product & Data Science team, you will own defining and driving personality-based personalization, developing deep understanding of customer psychographics and building taste clusters of video streaming preferences. These are then used to refine personalization for our 200+ million member base. As the Principal PMT for Taste Personas, you’ll be innovating and solving real world problems at the confluence of engineering, machine learning, and business, driving long-term customer engagement, and retention by delivering in depth video streaming tastes to which we personalize Amazon vast library of content . If you think you’d thrive on a high visibility team, with work that directly impacts millions of customers – this might be the right career move for you.
You will work in an innovative, experimental and complex technical/business space – dealing with Amazon scale, building global solutions, dealing with various business offerings (Prime, Channels, Originals) – positively impacting millions of customers worldwide. If you are excited about making an impact on a product that is used by millions of people around the world, including your own friends and family, then this could be the right opportunity for you!
You will be the right Product leader if you are:
Customer-focused – you are committed to making the right trade-offs and protecting high standards on behalf of the customer. You prioritize diving deep on customer data and feedback.
A big thinker – you have experience and thrive working off a blank piece of paper to deliver new and creative products for customers; versus incremental product improvements.
Results-oriented – you rally your team to meet their commitments to each other and to customers. Setting the strategy is not enough. Seeing your solutions ship, scale and make a measurable impact on customers’ lives fuels you. All while having fun.
Fearless – you are drawn to solving challenging problems, navigating ambiguity, countering skepticism and not afraid to fail in the name of learning what works best over the long term.
Metrics Driven – establish key success metrics for each business personalization and drive prioritization based on these metrics.
Key job responsibilities
* Leading with vision and change to bring new or evolve existing personalization innovation for PV business lines.
* Owning, iterating on and aligning with stakeholders on key working backwards artifacts (PRFAQs, BRDs) and team’s roadmap, while balancing competing priorities, anticipate and make trade-offs on current and future business needs versus customer desires.
* Driving trade-offs due to constraints, while anticipating bottlenecks, providing escalation management and resolving ambiguity, balance competing priorities, and thrive in an entrepreneurial environment
* Collaborating with technical (SDM, SDEs, QAE, AS, DS), non-technical partners (UX, QA, BizOps), and global business leaders (TVOD, AVOD, PVC, IMDBTV and more) to engage customers while balancing business share of voice through novel, relevant and fresh personalization experiences.
* Teaming up with other PMs to create product synergies and enable new product opportunities (creating reusable APIs and enablers for other teams to leverage pursuing customer value).
A day in the life
* Daily collaboration with engineering, applied science and data science teams driving development of products and features forward.
* Daily/Weekly interactions with UX team developing new product and design requirements.
* Daily / Weekly interactions with Amazon Studios and customer research teams
* Daily/Weekly communications with global Business lines teams (including PVC, TVOD, and AVOD teams) through a number of key mechanisms (weekly business review, intake).
About the team
We are passionate about personalizing our customers’ experiences, and recommending novel, fresh and relevant content. We are data-driven and scientific in our approach to understanding customer behavior, mood and intent, and strive to understand our titles’ story elements to uncover affinities. We are diverse and inclusive just like our titles, markets and customers. We welcome fresh ideas and perspectives and openly challenge the status quo. We are passionate about connecting story tellers with their fan base . We are relentless about earning our customers, partners and each other’s trust. We are movie buffs at heart, and live for the serendipity of making life fun and inspiring through personalized video streaming.
We are open to hiring candidates to work out of one of the following locations:
Sunnyvale, CA, USA
BASIC QUALIFICATIONS
– 2+ years of end to end product delivery experience
– 8+ years of technical product or program management experience
– Bachelor’s degree
– Experience with feature delivery and tradeoffs of a product
– Experience owning/driving roadmap strategy and definition
– Experience leading engineering discussions around technology decisions and strategy related to a product
– Experience technical product management
PREFERRED QUALIFICATIONS
– Experience working directly with Engineers on product enhancements
– Experience in project management methodologies, business analysis, or process improvement
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $144,000/year in our lowest geographic market up to $279,900/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. Applicants should apply via our internal or external career site.