Salary: $2,827.00 – $3,650.00 Monthly
Location : Main Campus – 12401 SE 320th Street Auburn, WA
Job Type: Classified Full Time
Job Number: 23c-020
Department: Instruction
Division: Workforce Education
Opening Date: 06/29/2023
Closing Date: 7/13/2023 11:59 PM Pacific
Position Summary
5% King County Premium Pay will be added on top of the posted salary
ABOUT THE COLLEGE:
Green River College’s student body is made up of approximately 41% Academic Transfer students, 34% Professional-Technical, 15% Adult Basic Education, 3% Applied Bachelor degrees. Green River College has four campuses, including the main campus in Auburn, with satellite campuses in Kent, downtown Auburn, and Enumclaw. Green River programs serve high school graduates, Running Start students (dual enrollment in local high schools and the college), those seeking retraining for the workforce, international students, students learning English, and Continuing Education students. Green River’s service areas are increasingly ethnically diverse, comprising African Americans, African immigrants, Asian Americans, Asians, Latinx, Native Americans, Pacific Islanders, and Middle Eastern Americans, among other communities.
COMMITMENT TO DIVERSITY, EQUITY AND INCLUSION:
Green River College is committed to enhancing and supporting a diverse campus environment, incorporating principles of equity in order to promote inclusive practices. Diversity is understood in terms of intersectional identities defined by culture, race, ethnicity, sex, gender, sexual orientation, social class, disability, religion, veteran status, immigration status, and age. Given the diversity of our student population and service areas, we encourage applications from faculty, staff, and administrators with demonstrated experience and expertise in supporting, sustaining and serving people from a wide range of backgrounds and collaborating effectively with others.
PURPOSE OF POSITION:
Office Assistant 3 position delivers a variety of support services to students, faculty, and members of the community who utilize Basic Skills, Master of Achievers (MAC) and Workforce Education services. This position demands a commitment to excellent student-centered service and an ability to communicate effectively with English Learners, immigrants, refugees, and historical marginalized communities. This position reports to the Director of Workforce Education.
Position Responsibilities
Customer Service:
- Manage and support the front desk, ensuring a welcoming environment for students and visitors to Green River College through engaging, caring, anti-racist, and trauma-informed practices.
- Provide direct customer service through various formats including virtual, email, phone, and in-person with excellent customer service skills focused on bringing racial equity and social justice equity lens.
- Greet and screen to connect with relevant services.
- Provide potential and current students with program information and if needed schedule appointment by utilizing available technology.
- Troubleshoot various student issues that come up at front desk and help seek to find solutions
- Experience working with historical marginalize students (Black/African American, Indigenous, Latinx and Pacific Islander), gender, sex and commitment to student success, through an equity lens.
Front Desk:
- Ensure front desk area is clean and organized
- Receive, distribute, prepare mail and shipments
- Open, sort and distribute incoming correspondence
- Order, received and maintain office inventory
- Performed Duties Assigned
Data/Reporting:
- Enter and retrieve data; generate reports, correspondence, and documents
- Maintain complex reporting using various database and software.
Qualifications
MINIMUM QUALIFICATIONS:
- Associate’s Degree
- Two years customer service experience
- Proven record of high quality performance, including but not limited to excellent customer service, punctuality, attendance, accuracy, etc.
- Demonstrated experience or participation with persons from diverse backgrounds such as sexual orientation, racial, ethnic, religious, linguistic, gender, age, socio-economic, physical and learning abilities, and a commitment to an inclusive and equitable working / learning environment.
- Excellent Customer service skills
- Ability to work and interact effectively with a diverse population of colleagues, staff, faculty, students, and others in a courteous, respectful and professional manner
- Excellent written and oral communication skills
- Ability to appropriately handle sensitive and confidential information, including maintaining compliance with FERPA regulations
- Proficiency using a variety of software including Microsoft Windows, Office 365, Outlook, Word, Excel, MS Teams, SharePoint, Zoom and Adobe, specifically experience creating & editing documents, reports and spreadsheets.
- Proficient in Microsoft Office Suite (including Word, Excel and Outlook), internet resource navigation, and general office equipment use
- Must maintain confidentiality, think critically and exercise independent judgment required.
PREFFERED QUALIFICATIONS:
- Three year’s customer service experience
- Ability to speak a regionally top spoken language other than English is preferred (Spanish, Vietnamese, Russian, Ukrainian, Somali, Arabic, Persian, Turkish).
Supplemental Information
Attach the following with your completed on line application and responses to the Supplemental Questions (located under the tab titled “Supplemental Questions”) to be considered for this position. Should you have any difficulties uploading the below documents, please contact Neogov tech support at 1-855-524-5627 Mon-Fri 6 a.m. – 6 p.m. pacific time.
- A cover letter which specifically describes how you meet each QUALIFICATION
- Resume
- Supplemental Questions
All offers of employment are subject to background checks.(Prior to a new hire, a background check including criminal record history will be conducted. Information from the background check will not necessarily preclude employment but will be considered in determining the applicant’s suitability and competence to perform in the position.)
At this time, Green River College does not offer H1B Visa.
Green River College is a tobacco free campus.For more information on the tobacco policy, please visit the following link: https://www.greenriver.edu/campus/policies-and-procedures/general-administrative-policies/ga-2-tobacco-use-policy/
Jeanne Clery Statement: Notice of Availability of Annual Security and Fire Safety Report- Green River College’s Annual Safety and Fire Report is available online at www.greenriver.edu/CleryASFR, containing mandated information about current campus policies concerning safety and security issues, required statistics, and other related information for the past three calendar years. To obtain a paper copy of the report, please call 253-288-3350.
EQUAL OPPORTUNITY EMPLOYER:Green River College does not discriminate on the basis of race, creed, color, national origin, gender, gender orientation, age, marital status, religion, disability, genetic information or on any other unlawful basis. The college is committed to preventing and stopping discrimination, including harassment of any kind and any associated retaliatory behavior.
The following person has been designated to handle inquiries regarding the non-discrimination policies: Executive Director of Human Resources, 12401 SE 320th Street, Auburn, WA 98092-3622, (253) 351-3350. To receive this information in an alternate format, please contact Disability Support Services at (253) 833-9111, ext. 2631; TTY (253) 288-3359.
More than Just a Paycheck!
Washington State offers one of the most competitive benefits packages in the nation. We understand that your life revolves around more than just your career and that your priority is making sure that you and your family will maintain health and financial security. That’s why choice is a key component of our benefits package. We have a selection of health and retirement and dental plans through the , and most classified staff members will participate in either WA state’s PERS 2 or PERS 3 retirement programs. Other benefits include sick and vacation leave, staff training, paid holidays, and the opportunity to participate in the tuition-waiver program. We also offer an on-campus fitness center.
Health Benefits:
Medical, dental, life and long term disability insurance benefits are provided as currently administered under the Public Employees Benefits Board.
01
Describe your experiences with diverse populations.
Required Question