Company Description
As the world’s leader in digital payments technology, Visa’s mission is to connect the world through the most creative, reliable and secure payment network – enabling individuals, businesses, and economies to thrive. Our advanced global processing network, VisaNet, provides secure and reliable payments around the world, and is capable of handling more than 65,000 transaction messages a second. The company’s dedication to innovation drives the rapid growth of connected commerce on any device, and fuels the dream of a cashless future for everyone, everywhere. As the world moves from analog to digital, Visa is applying our brand, products, people, network and scale to reshape the future of commerce.
At Visa, your individuality fits right in. Working here gives you an opportunity to impact the world, invest in your career growth, and be part of an inclusive and diverse workplace. We are a global team of disruptors, trailblazers, innovators and risk-takers who are helping drive economic growth in even the most remote parts of the world, creatively moving the industry forward, and doing meaningful work that brings financial literacy and digital commerce to millions of unbanked and underserved consumers.
You’re an Individual. We’re the team for you. Together, let’s transform the way the world pays.
Job Description
This role is an individual contributor responsible for delivering routine or defined administrative or operational output. This position is at an intermediate support staff level and is responsible for applying some judgment in resolving routine problems or making recommendations.
Responsibilities
- Exchange information between cardholders, issuers, merchants, acquirers, members and product offices.
- Provide support to vendors and care center personnel with basic questions regarding plastic card servicing.
- Provide day-to-day support to Visa client institutions to ensure customer expectations are exceeded.
- Receive and validate courier invoices for the Emergency Card Replacement process.
- Receive and record customer surveys concerning the Emergency Card Replacement process.
- Respond to customer inquiries relating to general functionality support for Visa products.
- Own level 1 issues through resolution, working with business or development groups.
- Understand the customer’s needs, business requirements, and priorities; know when Level 2 Support escalation is needed.
- Receive, document and destroy return cards from financial institutions.
Qualifications
Basic Qualifications:
- Must have a High School diploma or equivalent or relevant work experience
Preferred Qualifications:
- 2 or more years of work experience
- 2-4 years’ experience providing technical software and networking support to external customers and businesses.
- Decisive self-starter who can perform with a minimal amount of supervision.
- General understanding of the payment card industry.
- Candidate must demonstrate ability to set priorities.
- Strong verbal and written communication skills.
- Must have sound knowledge of the care center operations and Visa Products and services.
- Very Detail oriented and good knowledge of V-Safe and GFC functions.
- Ability to work well in a team environment is essential.
- The analyst should be comfortable using various Microsoft applications with a focus on Access and Excel.
- Must be flexible and willing to work weekend hours.
- Must be flexible to changes in duties, workflow and priorities.
- Must be physically capable of moving frequently from one work area to another, stand for long hours and have well developed multi-tasking abilities.
Verbal and written fluency in any GCAS core languages is preferred, but
Additional Information
Work Hours: Varies upon the needs of the department.
Travel Requirements: This position requires travel 5-10% of the time.
Mental/Physical Requirements: This position will be performed in an office setting. The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers.
Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.
Visa will consider for employment qualified applicants with criminal histories in a manner consistent with applicable local law, including the requirements of Article 49 of the San Francisco Police Code.
U.S. APPLICANTS ONLY: The estimated salary range for a new hire into this position is $44,000 USD to $55,000, which may include potential sales incentive payments (if applicable). Salary may vary depending on job-related factors which may include knowledge, skills, experience, and location. In addition, this position may be eligible for bonus and equity. Visa has a comprehensive benefits package for which this position may be eligible that includes Medical, Dental, Vision, 401 (k), FSA/HSA, Life Insurance, Paid Time Off, and Wellness Program.