Job Description
MV Transportation is seeking multiple Part Time Dispatchers to direct the day-to-day route operations and report to the Dispatch Supervisors. This work is done in compliance with the procedures defined by the client and in conformance with company procedures. This role involves daily communication and interaction with drivers and clients. He/she must also organize and conduct activities to assure safe, cost-effective, on-time operating performance.
Our MV Vision
We will deliver the best Customer Experience with Industry-leading Safety, Reliability, and Innovation.
What we Offer:
- Competitive wages (18.50/hr.)
- Part-time as needed employees can pick available, open shifts up to 30 hours per week
- Employee Assistance Program
Job Responsibilities:
- Takes client calls and communicates issues with drivers and Dispatch Supervisors or Dispatch Managers as appropriate.
- Monitors radio, telephones and on-road provision of service for quality.
- Responsible for influencing positive employee morale and quality customer service.
- Monitors and completes driver sign-in and sign-out daily.
- May assign trips to drivers to assure adequate disbursement of trips between all assigned routes.
- Monitors daily system performance.
- Participates in analysis and review of operating performance.
- Notes closed and/or late starting of routes and communicates same to Dispatch Supervisors and/or Dispatch Managers as appropriate.
- All other duties, as assigned.
Talent Requirements:
- Great voice and proper phone etiquette a must
- High School diploma or equivalent
- Able to work in a fast-paced environment
- Experience utilizing Trapeze software, preferred
- One (1) year previous Dispatcher experience preferred.
- Ability to attend paid classroom training program, with no missed time
- Self-motivated and able to work independently
- Ability to multi-task in several computer applications at once while holding a conversation with a customer
- Strong research/problem-solving skills
- Ability to be flexible & accommodate change
- Strong ability to communicate articulately and succinctly both verbally and in writing, along with Excellent listening skills
- High energy and a passion to meet or exceed performance goals and serve customers
During the course of employment, employees may receive and have access to confidential information. All employees are expected to respect and maintain the confidentiality of non-public customer and business records and any other information that MV classifies as confidential.
MV Transportation is committed to as policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin or ancestry, sex, physical or mental disability, veteran or military status, genetic information or any other legally recognized protected basis under federal, state or local laws, regulations or ordinances. The information collected by this application is solely to determine suitability for employment, verify identity and maintain employment statistics on applicants.
Where permissible under applicable state and local law, applicants may be subject to a pre-employment drug test and background check after receiving a conditional offer of employment.