Salary : $57,782.40 – $70,241.60 Annually
Location : Ukiah, CA
Job Type: Full-time Permanent
Job Number: 23.252
Department: Social Services
Opening Date: 06/14/2023
Closing Date: 7/12/2023 11:59 PM Pacific
The Position
The list developed from this recruitment will be used for a limited period to fill open and promotional, regular full-time, and part-time positions in a variety of service areas, and locations throughout the County, should they occur.
Under general supervision, performs information technology work pertaining to the technical maintenance and support of County mainframe, network, desktop, telecommunications, and/or other technology systems; installs, configures and maintains equipment and/or applications; performs component level tests and repairs; provides help desk and customer service support by troubleshooting, investigating and resolving technical system problems; and provides technical user training pertaining to assigned systems and equipment.
Bilingual English/Spanish encouraged to apply. Se buscan personas bilingües en inglés y español. Para recibir una solicitud en español, llame a Recursos Humanos al 234-6600.
Job Requirements and Minimum Qualifications
Duties may include but are not limited to the following:
- Provides technical assistance to customers/system users for County mainframe, network, desktop, telecommunications, and/or other technology systems including hardware, software and peripheral equipment.
- Responds to requests for assistance pertaining to applications, systems and equipment; troubleshoots, investigates and determines the severity of the problem and resolves or refers to higher-level information systems staff; answers routine user questions.
- Installs, tests and configures hardware and software; researches and resolves integration issues; recommends solutions to meet specific needs; researches, recommends and implements upgrades as appropriate.
- Installs, configures and connects hardware, software and equipment to existing networks; researches, tests and implements client-side networking schemes to meet productivity demands; documents installations and configurations.
- Monitors and maintains technical systems security processes; maintains various network protocols pertaining to specific areas of assignment.
- Reformats and reinstalls operating systems and other applications; rebuilds standard County software as needed; programs new network devices.
- Performs component level repairs on hardware and peripherals.
- Adds new users to the County’s telecommunications, Internet and Intranet systems; assigns new addresses, new network numbers and naming spaces.
- Helps maintain County software licensing/installation information.
- Helps install network wiring and infrastructure components as assigned.
- Recommends and develops purchasing specifications for hardware and software products; may recommend hardware/software enhancements.
- May participate on or lead the technical aspects of deployment projects; monitors the installation and/or servicing of equipment provided by contractors; coordinates the work of vendors with user departments.
- Provides technical training to users regarding areas of assignment; develops training materials and presentations.
- Attends meetings, trainings and seminars; serves on committees and task forces.
- Continuously communicates with supervisor regarding the status of assignments and projects.
- Performs other related duties as assigned.
MINIMUM QUALIFICATIONS REQUIRED
Education and Experience:
Completion of 60 semester (or equivalent quarter) units from an accredited college or university, with major coursework in computer science, information systems or a related field, AND two years of progressively responsible information systems technical support experience that emphasized system troubleshooting and customer service. An equivalent combination of education, training and/or experience may also be qualifying.
Licenses and Certifications:
A valid California driver’s license is required.
Knowledge, Skills, and Abilities
Knowledge of:
- Basic methods and techniques of providing information technology support, maintenance and administration including areas such as software/hardware installation, troubleshooting and testing.
- Basic principles of electricity, electronics, telephony systems, data communications and computer programming.
- Principles and practices of information technology customer service.
- Routine technical programming and scripting techniques.
- Basic data organization and access methods in computerized systems.
- Standard business software tools such as database management, word processing, spreadsheet, e-mail, Internet browser programs.
- Methods and techniques of performing technical research, statistical compilation and report development.
- Basic principles and practices of technology project management.
- State, federal and local ordinances, laws, rules and regulations pertaining to public sector technology and telecommunications management.
- Standard business arithmetic, including percentages and decimals.
Skill in:
- Using tact, discretion, initiative and moderately independent judgment within established guidelines.
- Identifying technology related problems.
- Responding to customer requests.
- Researching, compiling and summarizing information, including statistical data.
- Organizing work, setting priorities, meeting critical deadlines and following up on assignments with a minimum of direction.
- Preparing cost estimates.
- Applying technical knowledge to solve problems or accomplish tasks.
- Communicating clearly and effectively, both orally and in writing.
- Preparing clear and concise reports, correspondence and other written materials.
- Establishing and maintaining effective working relationships within a customer service-oriented environment and with outside agencies.
Mental and Physical Abilities:
- Read, analyze and interpret moderately complex technical information including technical procedures and government regulations.
- Understand and carry out written and oral instructions with close attention to detail and accuracy.
- Adapt to and plan for changes in assignment and in the work environment.
- Work cooperatively and effectively with staff, customers, vendors and the public.
- Coordinate and perform multiple tasks simultaneously in a consistent and accurate manner.
- Investigate and evaluate information quickly and accurately and recommend an appropriate course of action.
- Communicate technical information systems concepts in a timely and understandable fashion to non-technical personnel.
- Work effectively with subordinates and superiors.
- Interpret information that includes both abstract and concrete variables.
- While performing the essential functions of this job, the incumbent is regularly required to walk, stand, bend and sit; use hands to operate a keyboard, grasp, handle, or feel objects; reach with hands and arms, above the shoulders and below the waist; speak and hear normal speech in person and on the telephone; and lift, carry, push and pull objects up to 40 pounds.
Selection Procedure & Other Important Information
Important Application Information:
- It is your responsibility to demonstrate through your application materials how you meet the minimum qualifications of the position/s for which you apply.
- You must complete all sections of the application. A résumé or other information you feel will help us evaluate your qualifications may be attached to your completed application, but will not be accepted in lieu of completing any part of the application. Blank applications that contain only a résumé or those that reference “see résumé” will be rejected as incomplete.
- Check your application before submitting to ensure it is complete and correct; no new or additional information will be accepted after the closing date.
- Inquiry will be made of your former and current employers; please provide the names and telephone numbers of supervisors on your application.
- You must provide the names and contact information of at least three (3) references (not relatives) that have knowledge of your job skills, experience, ability and/or character.
- Application materials are the property of Mendocino County and will not be returned.
- It is your responsibility to keep your NEOGOV profile updated, including any changes to your telephone number or address. Failure to do so may result in missed notification of exams or interviews.
- The exam process listed on this flyer is tentative. Mendocino County reserves the right to make necessary modifications to the examination plan. Such revisions will be in accordance with approved personnel standards. Should a change be made, applicants will be notified.
- The provisions of this job bulletin do not constitute an expressed or implied contract.
Examination Process: All complete applications will be reviewed with those judged most qualified progressing further in the selection process. Based on the number of qualified candidates, an oral examination (weight 100) or an unassembled exam, consisting of an evaluation of education and experience as stated on the application form, will be administered. The examination process will test the knowledge and abilities described above. A minimum score of 70 must be attained for placement on the employment list.
Special Testing: If you require special testing arrangements to accommodate a disability or religious conviction you must contact Human Resources at 707.234.6600 prior to the test date to make your requirements known. You must provide enough advance notice to allow Human Resources to properly review and evaluate your request.
Special Requirements: Employment in some County departments or positions may require the successful completion of a pre-employment criminal background, which may include fingerprinting, and/or a medical examination, which may include drug screening.
The option for telework may be available. Eligibility for telework is based on the position, employee, and telework environment; not every position, or every employee will be compatible to telework. Please see for details.
This announcement is a synopsis of duties and requirements of this job. To review the complete classification specification and benefits, please see the HR website. Applications must be submitted to the Human Resources Department by the final filing date.
The County of Mendocino is an Equal Opportunity Employer
This information is a summary of general benefits. Benefits listed in Mendocino County Resolutions or Memorandums of Understanding prevail over this listing. This information is not legally binding, nor does it constitute a Contract.
SALARY
Compensation is based on a five-step salary range, with annual merit-based increases within the salary range.
RETIREMENT
Covered under Social Security and the 1937 act; both employees and the County pay into the retirement fund. For the most current information regarding County Retirement please go to:
HOLIDAYS AND PERSONAL LEAVE
Mendocino County observes 11 paid holidays per year. Employees are granted 24 – 48 hours of personal leave annually, depending upon Bargaining Unit.
VACATION
Accrues at the rate of two weeks per year for three years. Three weeks per year after three years, four weeks after eight years and five weeks after 15 years.
SICK LEAVE
Paid sick leave accrues at the rate of 1.25 days per month, or 15 days per year. Accruals are pro-rated for part-time employees working at least 20 hours per week. Part-time employees working less than 20 hours per week, and extra-help employees receive up to 24 hours (or 3 days) of paid sick leave annually.
MEDICAL, DENTAL, VISION, AND LIFE INSURANCE
The County and the employee share the cost of an employee selected health care plan; enrollment in the plan includes $20,000 Life Insurance.
HEALTH INSURANCE
For the most current information regarding Health Insurance please go to:
EMPLOYEE ASSISTANCE PROGRAM
For the most current information regarding Employee Assistance please go to:
EMPLOYEE WELLNESS PROGRAM
For the most current information regarding Employee Wellness please go to:
LABOR CONTRACTS
For the complete list of most current labor agreements please go to:
01
This position requires possession of a valid driver’s license. Do you have a valid driver’s license?
- Yes
- No
Required Question