NeueHouse is a work and social club where creatives and though-leaders gather and connect. Our community of members align in their ambition to live a creative life, supported by an elevated experience bringing work and social together through iconic buildings, timeless design, thought-provoking cultural programming and gracious hospitality. NeueHouse: Home of the New.
Our Hollywood House (HWD), which sits on Sunset Boulevard, is one of LA’s most celebrated buildings and occupies the original CBS Studio (the world’s first structure built intentionally for broadcast). Here genre- defining artists from Orson Wells and Lucille Ball to Janis Joplin, the Beach Boys, and Bob Dylan built their legacy.
Reunion Hollywood
A culinary program that embraces Mediterranean coastal flavors with a sharp focus on fresh simplicity. Produce empowered by restraint, showcasing vibrant colors and textures, your Reunion burst’s you into a summer feeling that resonates as freedom, La Dolce Vita. An air of lightness emanates from the menu, the setting, and the service attention to detail. Friends reunite and fill their table with share plates of wood roasted peppers, wild figs, naturally cured prosciutto. A beverage program that celebrates crisp, dry and fresh new and old world wines with stemware to match, complimented by a world-class curated, bespoke cocktail program celebrating a regular seasonal shift.
The Role
Our Reunion Hosts and Hostesses are the first and last encounter for our Member and Guest experience at the exquisite Reunion. They have the enviable task of setting the tone for the exciting experience ahead with a warm, knowledgeable and enthusiastic welcome. Reporting directly to the Restaurant Manager, they are responsible for effectively communicating with our Members and Guests, whilst humbly and seamlessly managing the arrival, seating and departure experience. Our Hosts and Hostesses represent Reunion with hospitality and generosity in every interaction.
Requirements
- 3+ years experience in a Host/Hostess position working in luxury, high-end or highly visible entertainment entities.
- The capacity to work within an ever-changing environment, assisting to develop operating procedures as the business dictates and the willingness to support in other areas as required to maintain the integrity of the Reunion and the NeueHouse Hollywood operations.
- An advocate and ambassador of service excellence that understands the critical role that exceeding and maintaining service expectations plays in the building of successful Food & Beverage operations.
- Consistently ensure member and guest satisfaction, assisting all with a friendly yet professional disposition and relentless courtesy.
- Manage reservations on Resy and 7Rooms reservation platforms, providing prompt and accurate reservation details, wait times and solutions. Ability to proficiently use Excel and G Suite.
- Precise execution of the Reunion Sequence of Service, in a timely and accurate manner with the goal of creating memorable member and guest experience’s.
- Guide members and guests through the Reunion & atrium providing all assistance required for the comfort and smooth transition of the arrival and departure procedure.
- Attention to detail that all member and guest place settings and mise en place are set to the highest of standards created by the Leadership team.
- Monitor the bar and atrium for up and coming seating availability, assist service staff as required to reset tables for prompt and professional turnarounds.
- Ongoing maintenance during service to ensure all menus are current, clean, plentiful, and wrinkle-free. Maintain cleanliness of all work areas, ensuring all pre and post service checklists are completed and adhered to.
- Attend regular operational meetings and team trainings to ensure ongoing knowledge, growth and effective coordination and cooperation between departments.
- Competency in conversing with all members and guests regarding NeueHouse and our various programs and amenities.
- Follow policies and procedures to ensure that overall cleanliness of Reunion meets State Health Code Standards, with the expectation of passing a Grade A.
- The ability to thrive under pressure, handle multiple tasks at one time working in a high-paced and dynamic operation
- Excellent organizational skills and communication skills are necessity.
The anticipated hourly rate for this position is $20.00 an hour. NeueHouse is committed to equitable and competitive compensation and benefits packages for our team members and will consider many factors when extending offers of employment. Some of the factors we consider may include: qualifications of individual applicants against the position and business needs, years of relevant experience in role or industry, specific or unique skills, certifications or professional accreditations specific to the role, and the location in which the applicant lives and/or from which they will perform the role. The anticipated range for compensation shared here does not include any other components or benefits that may be available.
COVID19: The health and well-being of our Members, guests and staff has been our number one priority and the guiding force behind all our decisions as we open our doors. We encourage you to learn more about our commitment to safety by reading the steps we have taken to ensure that all Members, guests and teams feel safe, comfortable, and secure, going forward on our website.
Diversity & Representation: NeueHouse is committed to building and supporting diverse and representative communities, long-term career opportunities and extends Equal Employment Opportunities to qualified applicants and employees on an equal basis regardless of an individual’s age, race, color, sex, religion, national origin, disability, sexual orientation, gender identity or expression, pregnancy status, marital status, military or veteran status, genetic disposition or any other reason protected by law.
Benefits
- Salary Rate: $20.00 an hour
- Health Care Plan (Medical, Dental & Vision)
- Retirement Plan (401k, IRA)
- Life Insurance (Basic, Voluntary & AD&D)
- Paid Time Off (Vacation, Sick & Public Holidays)
- Paid Family + Caregiver Leave
- Short Term & Long Term Disability
- Training & Development
- Wellness Resources