Front Desk Support

Salary: $16.65 – $17.15 Hourly

Location : Multiple THPRD locations – Beaverton, OR

Job Type: Part-time

Job Number: 23-00061

Department: Tualatin Hills Park & Recreation District (Multiple Departments)

Opening Date: 07/03/2023

Closing Date: Continuous

Description

Front Desk Support Staff

The Tualatin Hills Park and Recreation District (THPRD) is seeking highly organized individuals to join our team as Front Desk Support staff. The ideal candidates will be dedicated to delivering exceptional customer service at multiple THPRD facilities. As Front Desk Support staff, you will serve as the initial point of contact for clerical and customer support, with a primary goal of creating a welcoming and inclusive environment for all our patrons.

The district also offers a bilingual pay incentive to staff who regularly utilize their bilingual or multilingual skills!

Though this is an entry-level position, prior experience in providing administrative and clerical support is preferred. Successful candidates will demonstrate knowledge of office management principles, the ability to foster a welcoming and inclusive environment, and a basic understanding of Office 365 platforms including: Word, Excel, Publisher, and Teams.

Scheduling:
Staff are typically scheduled from 2 to 29 hours per week. Part-time employees are scheduled variable hours and may work less than 1,560 hours per year.

Hours vary by center, but may be open during the following times:

• Monday – Friday 5:30am – 10:00pm
• Saturday & Sunday 7:00am – 8:00pm

Duties:
Key responsibilities of the job include, but are not limited to:

• Answering multi-line telephone systems and directing calls to appropriate personnel while accurately taking messages.
• Greeting the public and providing information and assistance regarding schedules, program descriptions, and general inquiries over the phone and in person.
• Providing general clerical support, including preparing and formatting forms, letters, and reports based on rough drafts or detailed instructions.
• Assisting the public with program enrollment by registering participants, collecting payments, and related registration procedures.
• Creating a positive customer experience through professional and courteous behavior.
• Assisting in light daily cleaning to ensure the health and safety of all participants and staff.

Click here to learn more about this position and view the full job description.

THPRD is committed to the full inclusion of all qualified individuals. As part of this commitment, THPRD will ensure that people experiencing disabilities are provided reasonable accommodations. If a reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact Human Resources at

Please follow THPRD on , , and to learn more about our organization.

What We Offer You – Why You belong at THPRD

At THPRD, our employees are our greatest asset. We aspire to bring people together by being a welcoming and inclusive park & recreation district for our community. This is more than just our purpose, it’s our passion. If you see yourself in our values, we want to hear from you.

• THPRD offers opportunities to participate in Employee Resource Groups, including an employee-led Affinity Group, a Transformation & Allyship Group, or the district’s Welcoming & Inclusive Committee. These groups each support equity and justice-based work within the district. Participation is included as regular paid time for part-time or full-time employees. To learn more, visit THPRD’s Employee Resource Group webpage.
• Employee Wellness Program (EWP), allowing free drop-in access to all THPRD recreation facilities for you and your household
• Bilingual employees who utilize their language skills in the workplace can earn an additional 3% pay incentive
• Employees and their household can register for camps and classes during in-district registration and receive a 20% discount
• The ability to earn and utilize up to forty (40) hours of paid sick leave per year
• Family Medical Leave eligibility for qualified family and medical related reasons
• Access to the Employee Assistance Program (EAP) which provides up to six (6) free counseling sessions
• Available savings for retirement through a 457(b)-deferred compensation plan by contributing pre-tax dollars from your paycheck
• An opportunity to make a difference within your community through public service
• THPRD is a qualifying employer for the Public Service Loan Forgiveness (PSLF) program. For eligibility requirements and information, please visit the PSLF website
• Seasonal discounts to community partners such as Nike, Adidas, and Columbia Sportswear
• Employee appreciation events
• A variety of opportunities within local government that support your professional development and evolving interests!

01

Please choose the option that best matches your experience in providing first point of clerical and customer support in a public setting. (Public setting refers to an environment where your work station is located at or near the main entrance, handling scheduled and walk-in traffic from visitors and customers, phone calls, etc.)

• No Experience
• Less than 6 months
• At least 6 months, but less than 1 year
• 1 year or more

02

In 200 words or less, share your experience providing clerical and customer support in a public setting, focusing on your ability to create a welcoming and inclusive work environment for patrons and colleagues. If you haven’t worked in a front desk role, please discuss what unique experiences you would bring to the THPRD team.

03

Please select the option that best reflects your experience using Word, Excel, and all functions of Microsoft Office.

• No experience
• Less than six months
• At least six months, but less than one year
• More than one year of experience

04

Please select your preferred work location(s):

• Aloha Swim Center
• Aquatic Center – 50M
• Babette Hornstein Tennis Center
• Beaverton Swim Center
• Cedar Hills Recreation Center
• Conestoga Recreation & Aquatic Center
• Elsie Stuhr Center
• Garden Home Recreation Center
• Harman Swim Center
• Sunset Swim Center
• Tualatin Hills Athletic Center

05

If your preferred location is not available, are you willing to work at other locations?

• Yes
• No

06

Briefly tell us about your availability. Please include in your response any days or times you are not available to work.

07

Would you be interested in an on-call position with hours that vary week-to-week?

• Yes
• No

Required Question