Why we will love you
• Formal qualifications in computer science/data analytics, business management or equivalent
• Minimum 10 years of experience in consumer and customer insights and data analysis as well as delivering
results
• Minimum 5 years of experience in leading and influencing co-workers
• Experience from retail, preferably home furnishing sector
• Experience in planning, driving output and measuring performance
• Proven strong analytical and research skills
• Strong data visualization and presentation skills
• Experience in using quantitative and qualitative research and internal data
• Strong analytical skills with the ability to convert market, consumer and customer data to commercially viable insights
• Good leadership capabilities including ability to lead peers and stakeholders while communicating in an inspirational way with an IKEA tone of voice
• Ability to prioritise and make decisions with speed and simplicity
• Ability to take a holistic view of a global organisation and identify business opportunities accordingly
• Ability to follow up and measure performance of output and capture learnings to improve planning and
performance moving forward
What you’ll be doing day to day
• Build recommendations for the C&CI (Consumer & Customer Insights) Manager and other key stakeholders within and outside Commercial based on consumer and customer insights
• Provide relevant consumer and customer insights to the relevant teams to support problem solving
• Champion delivering a seamless, convenient and rewarding end to end shopping experience to maximize conversion and selling more across all channels
• Collect and synthetize consumer, customer, brand data and internal data to contribute with recommendations and to inform decisions
• Adopt and implement global tools, methodologies and solutions, and create new where necessary
• Support a number of Selling and Customer Experience teams as well as stores based by providing relevant insights on the workload division set by the C&CI Manager
• Act as a member of the C&CI team and proactively contribute to C&CI plan/output in order to deliver to the common objectives and goals
• Actively cooperate with all key stakeholders within commercial and beyond to secure integration, common focus and to maximize impact (for example Digital, CFF (Customer Fulfilment), Communications, Sustainability, BNOF (Business Navigation Operations & Finance), People & Culture)
• Be an active player in driving an open and sharing climate, be a role model of the IKEA values and contribute to the transformation of IKEA
Together as a team
We deliver sustainable, extraordinary growth by creating a new, unique, inspiring and convenient meetings with the customers. We deliver a multi-channel experience that adds value to the many people and inspires a home furnishing movement.
Apply now!
This position is hybrid with 3 days a week in the office. The successful candidate must live within a commutable distance to the Ikea Service office in Conshohocken, PA.
The Salary Range is $100,800-$166,000