At Cartier North America, we are proud to employ talent from many different backgrounds, experiences, and identities. We believe that when diversity and inclusion are fully embraced and empowered, creativity and knowledge emerge to deliver excellence. We continue to work towards creating a workforce that represents the diversity of our clients and our communities.
Job mission:
The Manager of Retail Operations Training is a key partner to the boutique network representing a consistent voice in promoting operational efficiencies and their execution in boutiques. The role must collaborate closely with both the Regional Operations Managers, Learning & Transformation Department, and other functional partners to provide a full curriculum of training, support, and onboarding for operational policies and procedures within the boutique.
Key Responsibilities:
- Develop, deliver, and evolve a full suite of knowledge materials to support operational processes and systems.
- Develop and deliver appropriate mechanisms for knowledge transfer to boutique staff including but not limited to webinars, E-Learning models, training guides, in-person training, and more.
- Facilitate workshops, webinars, and other trainings for regional support roles, corporate support functions, or boutique staff.
- Partner with the Learning & Transformation team to ensure boutique staff onboarding includes a robust focus on policies, processes, compliance, and systems.
- Lead the animation and engagement of the network operations community, including quarterly calls and seminars, to train and communicate regularly on compliance and KPIs
- Participate in continuous improvement initiatives within the boutique network encouraging all team members to contribute and suggest ways to improve our systems and overall operating environment
Qualifications:
- Bachelor’s degree
- 5-7 years of experience in the luxury retail industry is essential, especially in an operational capacity
- Deep understanding of retail operations landscape including inventory management process.
- Experience with instructional design for operations training
- Highly proficient with Microsoft Excel, Word, PowerPoint, and Outlook
- Effective time management and organization skills
- Project Management capabilities with the ability to work independently, while maintaining all deadlines and critical obligations
- Must be willing and available to travel for training, openings, special events, etc. as needed. Travel likely at +40%
- Excellent problem solver with analytical capabilities
- Ability to organize, set priorities and manage multiple projects on tight deadlines
WE OFFER
We care about our Associate’s health and wellbeing and offer a comprehensive benefits program to support you and your loved ones. Our core benefits include medical, dental, and vision programs. Health savings and flexible spending accounts are available to support your financial needs, along with access to the employee assistance program for you and your household members. The company offers income protection solutions including life insurance, disability benefits, and 401(k) with employer match. Understanding the importance of wellness and work-life-balance, our package includes a wellness reimbursement benefit and paid time off. We also encourage associates to give back to their local community by using their volunteer time off days to support important initiatives that drive change.
Expected base salary range: $115,000 – $130,000.
Salary will be negotiated based on relevant skills and experience.
Learn more about life at Cartier
www.careers.cartier.com
Richemont owns several of the world’s leading companies in the field of luxury goods, with particular strengths in
jewellery, watches and writing instruments. Cartier joined the Group in 1988.
Learn more about the Group Richemont