Salary: $17.55 – $24.22 Hourly
Location : Bellevue, WA
Job Type: Variable
Job Number: 23-00446
Department: Parks and Community Services
Division: PCS Recreation Crossroads
Opening Date: 07/11/2023
Closing Date: 7/18/2023 11:59 PM Pacific
Come Join the City of Bellevue!
Please fill out your application as fully as possible. The City evaluates candidates based on the information provided in the online application only. Do not submit resumes and cover letters. Read the “Hiring Process” section below to learn more.
Job Summary
The City of Bellevue is currently seeking a Customer Service Staff for the Crossroads Community Center. This position provides daytime, evening, and weekend coverage. The City is seeking an individual that is reliable, trustworthy, and flexible working independently and in a multifunctional environment. This position is directly involved with providing excellent customer service to the public in a diverse community. Staff must actively engage and supervise program areas in the center as needed.
Hours: Vary depending on shift; up to 28 hours per week. Coverage consists of days, nights, and some weekends. Priority is someone that has the flexibility to cover afternoon/evening shifts.
Essential Duties and Responsibilities
- Politely greet and service customers by providing program and facility information, registration support, account maintenance and other tasks as needed.
- Answer and route incoming phone calls/emails.
- Use CivicRec registration software system on daily basis.
- Accurately manage Cash, Check, and Credit Card transactions, reports, and deposits.
- Communicate clearly and provide accurate information to the public.
- Report and follow protocol for any damage, incidents and injuries using appropriate forms.
- Report any unsafe situations or conditions.
- Respond and assist with emergency situations.
- Supervise youth and teens in designated program area.
- Interactive and engaging with program participants.
- Check, communicate inventory and supplies for front desk, gym, and games room operations.
- Establish and maintain effective working relationships with other employees, agencies, and the public.
- Attend scheduled staff meetings and trainings.
- Other duties as assigned.
Qualifications
- Knowledge of general office procedures and ability to use a computer (e.g., Microsoft Office Suite and Internet Explorer) and office machines (e.g., copy machine, fax, card scanner, cash register).
- Ability to work independently and on a team in a friendly and professional manner.
- Strong organizational and communication (verbal and written) skills.
- Has experience and is comfortable working with a diverse population.
- Has some background experience working with youth and teens.
- Must be 21 years of age.
- Must be able to pass a criminal background check.
KNOWLEDGE, SKILLS, & ABILITIES:
- Ability to learn and use CivicRec registration software system.
- Public contact is significant and ongoing, working relationships are established with patrons.
- Must be able to collaborate and communicate with other staff members.
- Ability to work in a loud, multifunctional environment with interruptions.
- Ability to remain calm and composed during sensitive or challenging situations and adapt/respond to a variety of styles and personalities.
- Planning and implementing activities.
Other
Physical Demands
- The physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Work involves walking, talking, and hearing. Vision abilities required by this job include ability to focus for long periods of time.
- The employee may be required to push, pull, lift, and/or carry up to 50 pounds.
- The noise level is the work environment is usually high.
Definition of a Variable Employee
- Average weekly hours cannot be determined at date of hire.
- Hours may vary from week to week and are anticipated to be 28 hours per week or less.
- Note: Will be considered full-time and eligible for medical coverage if hours average 30 hours per week or more over a 12-month measurement period (or 130 hours per month)
Hiring Process: To evaluate all candidates fairly and equitably, the City will make all applicants anonymous when we are screening the applications. We will redact information from our application such as your name, address, and other demographics. To help us, please complete the online application form as fully as possible. We do not accept resumes and cover letters.
- Answer the Supplemental Questions included as part of this employment opportunity.
- Only electronic applications are accepted.
- For further information about the job, please contact Tiberius Puravet via email at
CONDITIONS OF EMPLOYMENT
- All candidates will be required to establish employment authorization and identity at the time of hire. The City is not able to sponsor work visas.
- All positions the completion of references checks, including at least one prior supervisor.
- Some positions may require completion of a criminal background check prior to start employment
- Some positions may require obtaining a commercial driver’s license (CDL), licensures, or additional certifications.
The City of Bellevue values diversity in its workforce and is an Equal Opportunity Employer that does not unlawfully discriminate on the basis of race, sex, age, color, sexual orientation, gender identity, religion, national origin, marital status, genetic information, veteran’s status, disability, or any other basis prohibited by federal, state or local laws.
At the City of Bellevue, you’ll be part of a team committed to providing exceptional customer service, upholding the public interest and advancing the community vision. The five essential and enduring principles that guide our individual actions, our interactions, and our decision making in the City of Bellevue organization is: exceptional public service, stewardship, committee to employees, integrity, and innovation. You’ll work in an environment that is innovative, collaborative, future focused, and committed to excellence. Bellevue welcomes the world. Our diversity is our strength. We embrace the future while respecting our past. It’s what makes the City of Bellevue an exciting place to work, live, and explore.
Have we piqued your interest yet? Come join our team! The City of Bellevue supports workplace diversity. All qualified applicants are encouraged to apply and will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, marital status, national origin, genetic information, disability, age, veteran status, or any other protected status. Persons needing assistance with the application process may call the Human Resources Office at 425-452-6838 or If you are invited to participate in the selection process and need ADA accommodations, please notify HR before you are scheduled for an interview or testing.
For any technical difficulties with your application, please contact the NEOGOV support line at 855-524-5627.
** Please be sure to check your junk folder for any messages that may be sent to you about this recruitment.**
Seasonal, part-time, and variable employees have no benefits except for mandatory participation in the retirement plan assigned to the position, which will be the Municipal Employees Benefit Trust (MEBT II) retirement plan or the Washington State Public Employees Retirement System (PERS) retirement plan, and any other benefits as required by law.