Fixed Route Lead Controller

Salary : $71,385.00 – $74,574.00 Annually

Location : Thousand Palms, CA

Job Type: Full-time

Job Number: 1800345

Division: Administration

Department: Sunline Ops Admin

Opening Date: 07/10/2023

Closing Date: 7/31/2023 11:59 PM Pacific

Summary
The fixed route Lead Controller is responsible for the direct supervision of the fixed route Contollers and the Agency’s fixed route transit operations, to meet SunLine’s service standards for reliability, on-time performance and customer satisfaction, while ensuring full compliance with all safety requirements. The incumbent oversees and directs fixed route Controllers to manage routing, scheduling, and assigning bus driver personnel, equipment, answer questions and record all actions.
Duties & Responsibilities
ESSENTIAL DUTIES AND RESPONSIBILITIES

The duties listed below are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to this class.

1. Plans, organizes, controls, supervises and evaluates the work of fixed route controller staff; implements departmental plans, work programs, processes, procedures and policies required to achieve overall department performance results; works with controllers to address and resolve operational problems and issues.
2. Manages coordination efforts with internal departments and external agencies regarding incidents, accidents, emergencies, road conditions, adverse weather, service interruptions, detours, schedule changes and other emergent issues.
3. Provides leadership and works with staff to develop and maintain a high-performance, customer service-oriented work environment that supports achieving the Agency’s mission, strategic goals and core values.
4. Manages and assists controller personnel engaged in operating computer-aided dispatch equipment, AVL and other automated tools and two-way radio communication systems to monitor bus operations, coordinates rerouting of buses, implements detours and temporary stops to provide safe and efficient routes with limited service disruptions when needed, including communication of adjustments to stakeholders, and keep apprised of incidents or difficult situations.
5. Oversees schedule assignments; ensure accuracy of more complex scheduling for outside of normal scheduled assignments, such as, Voluntary Call Back (VCB), Extra Board, Special Assignements, post-accident training and customer service traning as needed.
6. Responds to operator questions on schedules/paddles, work assignments, timekeeping and pay; act as a liaison between operator and payroll department for inquires. Oversees the update of all operator information in database including days off, and attendance records, manage vacation and leave request and enters into the database, Defines any kind of leave or vacation according to agency procedures.
7. Provide next level support to controllers on daily equipment availability and assignment; oversee assest management, key control and record keeping; ensures the performance of bus checkouts prior to pull-outs.
8. Manages approval and administration of overtime; monitors timekeeping, attendance and request for time off; Assists in the maintenance of credentials and licensing documents.
9. Creates weekly schedules, monitors attendance and acts on time off request for assigned staff.
10. May use two-way radio equipment to provide advice and assistance on how to handle difficult, sensitive or potentially dangerous situations as they arise; responds to on-board alarms.
11. Ensures staff conformance with Agency rules and regulations, including the drug and alcohol policy, as well as provisions of labor contracts and agreements; may participate in the resolution of employee concerns and grievances; makes standard interpretations of labor contract provisions to assigned staff.

OTHER DUTIES

1. Operates Agency equipment for the purpose of operator training or in emergency situations.
2. May act for the Senior Supervisor in that individual’s absence.
3. May act for the Superintendent of Transportation in that individual’s absence with proper delegation of authority.

Minimum Qualifications

• High school diploma or G.E.D equivalent; college course work in public or business administration highly desired;
• At least four years of progressively responsible experience in public or private fixed route transit operations, of which at least two years were in a supervisory capacity; or an equivalent combination of training and experience.
• A Class C California driver’s license,
• A California Class B driver’s license with passenger endorsement and VTT rating or the ability to obtain a Class B license within three months of appointment, and the ability to maintain insurability under the Agency’s vehicle insurance policy.
• A current TSI Transit Supervisor Certification Course certificate or equivalent is preferred within one year of appointment.

Supplemental Information
Disclaimer: This job specification is not to be construed as an exhaustive statement of duties, responsibilities, or requirements.

All applicants are subject to SunLine Transit agency employment requirements, including our Physical. Drug and Alcohol testing program and Background check.

Nepotism Policy: Recruitment shall be conducted consistent with the Agency’s nepotism policy, which is available upon request by contacting Human Resources at 760-343-3456, ext. 1609.

SunLine Transit Agency reserves the right to select the best qualified of the persons applying for vacant positions.

AN EQUAL EMPLOYMENT OPPORTUNITY/AFFIRMATIVE ACTION EMPLOYER

The SunLine Transit Agency (STA) offers an attractive benefits package. Full time* employees receive the following benefits:

• Health: STA offers options between six (6) HMO’s or three (3) PPO’s, at a small cost to the employee
• Flexible Spending Account
• Dental: Two options of an HMO (100% company paid) or an POS at a small cost to the employee
• Vision: The vision plan is 100% company paid
• Life Insurance
• Short-term and Long-term disability
• Deferred Compensation Program available
• Holidays, vacation, & sick time
• Free Transportation Pass for employee and dependents.
• Direct Deposit available
• Employee Assistance Program for employee and immediate family members
• STA Pension:Fully vested after five (5) years of service

*Part time employees are offered a slightly different package.