IMPORTANT NOTE:
CANDIDATES WITH A PERMANENT PRINCIPAL ADMINISTRATIVE ASSOCIATE OR COMPARABLE CIVIL SERVICE TITLE WITH SIMILAR DUTIES/RESPONSIBILITES ARE ENCOURAGED TO APPLY. PLEASE INCLUDE YOUR EMPLOYEE IDENTIFICATION NUMBER (EIN) WHEN APPLYING AND INDICATE IN YOUR COVER LETTER YOUR PERMANENT CIVIL SERVICE TITLE.
NYC Department of Finance (DOF) is responsible for administering the tax revenue laws of the city fairly, efficiently, and transparently to instill public confidence and encourage compliance while providing exceptional customer service.
The Treasury and Payment Services Division has over 500 staff and oversees the agency’s management of the City’s cash balances and its relationships with banking institutions. The division is responsible for the oversight of all City payment websites, the payment processing of tax returns, property recording forms, parking violation programs, and the collection of delinquent accounts. Treasury and Payment Services is also responsible for collecting outstanding violations issued by City agencies and adjudicated by the Environmental Control Board.
Adjudications is responsible for conducting hearings on all parking and camera violations issued in New York City. It hosts in-person hearings in THE Department of Finance Business Centers in all five boroughs and also conducts hearings by mail, web, and by mobile app.
A Supervisor is needed in Adjudications to support the Chief Administrative Law Judge, the Deputy Chief Administrative Law Judge, the Administrative Law Judges, and assist in supervising staff who perform critical and time sensitive processing work in the Department of Finance’s Adjudication Division, which adjudicates more than 2 million summonses per year, and are assigned to various subunits.
Responsibilities include:
• Supervise the daily work of thirteen (13) clerical staff which include reviewing and monitoring the unit’s work queues and distributing incoming work daily to the staff. Work includes opening, sorting, and distributing mail; processing mail and summons receipts; checking the clerical organization and filing; verifying all holds have been keyed and all addresses/status have been updated; maintaining an orderly filing system for easy retrieval by coworkers and supervisors; quality control, and the timely submission of reports.
• Responsible for maintaining the unit’s Time and Leave in CityTime and ensuring proper daily coverage.
• Manage the unit’s Performance Standards; ensure all Tasks & Standards and Evaluations are up to date.
• Ensure daily work is set up and distributed to the Administrative Law Judges (ALJs) in the Business Centers.
• Work with vendors to resolve any HBM/HBW/violation issues; provide customer assistance for complex issues.
• Responsible for the compilation of all data and daily maintenance of the unit’s statistical spreadsheets to generate daily, weekly, monthly reports for the unit. Provide Chief Administrative Law Judge (CALJ) with metrics according to Division and Agency established guidelines.
• Handle Budget/PassPort for the Adjudications Division.
• Attend Budget meetings with the CALJ and assists with management reports.
• Review appeals claims against DOF records, such as Decision and Orders received by the respondent and databases, such as STARS, (the system of record), verifying all information; enabling the public to make sure they know their hearing determination as well as the proper amount owed for their summons(s).
• Prepare files for the appeals panel to adjudicate for respondents choosing to have their appeals heard by mail.
• Provide assistance to staff and public concerning complex Appeals and Advocacy issues.
• Process fraud reinstatement timely and accurately indicated by Legal Affairs.
• Schedule fraud reinstatement appeals timely.
• Oversee data tracking, business analysis, and completion of existing and planned projects relating to the various applications used by the division.
• Coordinate business analyses for multiple projects and documenting functional specifications and liaise between the operational units and the agency’s IT division.
• Special Projects and Assignments at the CALJ’s request.
Minimum Qual Requirements
1. A baccalaureate degree from an accredited college and three years of satisfactory full-time progressively responsible clerical/administrative experience, one year of which must have been in an administrative capacity or supervising staff performing clerical/administrative work of more than moderate difficulty; or
2. An associate degree or 60 semester credits from an accredited college and four years of satisfactory full-time progressively responsible clerical/administrative experience including one year of the administrative supervisory experience described in “1” above; or
3. A four-year high school diploma or its educational equivalent approved by a State’s department of education or a recognized accrediting organization and five years of satisfactory full-time progressively responsible clerical/administrative experience including one year of the administrative supervisory experience as described in “1” above;
4. Education and/or experience equivalent to “1”, “2”, or “3” above. However, all candidates must possess the one year of administrative or supervisory experience as described in “1” above. Education above the high school level may be substituted for the general clerical/administrative experience (but not for the one year of administrative or supervisory experience described in “1” above) at a rate of 30 semester credits from an accredited college for 6 months of experience up to a maximum of 3½ years.
Preferred Skills
• Excellent supervisory skills
• Strong organizational skills
• Analytical and critical thinking skills
• Exhibits good judgement; works well under pressure
• Good interpersonal skills
• Proficient in NYCServ, STARS, and AXXIS
• Proficient in MS Office suite, particularly MS Excel (formulas, charts, tables)
Additional Information
The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual’s sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.
In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.
As a current or prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. Please review the notice to see if you may be eligible for programs and how to apply at nyc.gov/studentloans.
This position is also open to qualified persons with a disability who are eligible for the 55-a Program. Please indicate at the top of your resume and cover letter that you would like to be considered for the position through the 55-a Program.
To Apply
Click the “Apply Now” button.
While we appreciate every applicant’s interest, only those under consideration will be contacted.
55-a Program
This position is also open to qualified persons with a disability who are eligible for the 55-a Program. Please indicate at the top of your resume and cover letter that you would like to be considered for the position through the 55-a Program.
Public Svc Loan Forgiveness
As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education’s website at StudentAid.gov/PSLF .
Hours/Shift
Unless otherwise indicated, all positions require a five-day workweek.
Work Location
66 John Street, New York, NY
(Current location but could be subject to change)
Residency Requirement
New York City residency is generally required within 90 days of appointment. However, City Employees in certain titles who have worked for the City for 2 continuous years may also be eligible to reside in Nassau, Suffolk, Putnam, Westchester, Rockland, or Orange County. To determine if the residency requirement applies to you, please discuss with the agency representative at the time of interview.
POSTING DATE
08/16/2023
POST UNTIL
08/30/2023
The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual’s sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.