Overview
CNH Industrial is a world-class equipment and services company. Driven by its purpose of Breaking New Ground, which centers on Innovation, Sustainability and Productivity, the Company provides the strategic direction, R&D capabilities, and investments that enable the success of its five core Brands: Case IH, New Holland Agriculture and STEYR, supplying 360° agriculture applications from machines to implements and the digital technologies that enhance them; and CASE and New Holland Construction Equipment delivering a full lineup of construction products that make the industry more productive. Across a history spanning over two centuries, CNH Industrial has always been a pioneer in its sectors and continues to passionately innovate and drive customer efficiency and success, driven by its purpose of Breaking New Ground. As a truly global company, CNH Industrial’s 35,000+ employees form part of a diverse and inclusive workplace, focused on empowering customers to grow, and build, a better world.
The Service Training Content Lead will manage the entire technical training product life cycle for the Utility & Sundry product lines for dealer service technicians and internal company personnel.
This person will manage a team environment to develop and maintain training content on the assigned products, including all support materials and course materials, for new product and current product updates, including model year changes and running changes.
The ideal candidate for this role will be based near Ames, IA, Racine, WI, New Holland, PA or Memphis, TN. This role is eligible for a HYBRID working arrangement (it is not a fully remote opportunity).
Responsibilities
- Be the primary contact between all Parts & Service technical groups and the assigned product line management team (e.g. know the strategic product range plan, approved budget items, current/future. product offering, status of projects, manage inclusion of technical teams/members at the proper times).
- Manage the Product Life Cycle Management spreadsheet (BETA) (includes revision cycle and update cycle).
- Manage ordering of the new model year machines and coordinates to order new product machines within the GPD program lifecycle.
- Identify and acquire accurate training aids for each of the facilities where training will be offered.
- Lead creation of training content (online, instructor led, shop activity books, etc); use content developers to implement fanciness.
- Lead annual and new product specific internal trainings (trainers/support/field); schedule it, present it; pull in resources, etc.
- Participate in EWTs and end of season reviews for assigned product line(s).
- Be the go-to for Technical Support and Technical Information (TI) for review and support.
- Review new/MY TI document changes for functional data, schematic, etc; someone has the actual time to review manuals for content accuracy BEFORE release.
- Lead the development of Dynamic Descriptions to be published within service manuals and used for technical training; coordinate with the Tech Info project manager.
- Lead the creation of colored, dynamic, electrical/hydraulic drawings or animations to support dynamic descriptions to be used within SM for training purposes; supported by TI and training developers.
- Assist Product Tech Specialists and Technical Support on ambitious cases; including field support as approved.
- Support Technical Training and Technical Support with high level systems and tools.
- Participate in technical training classes to continue development of product knowledge and delivery quality.
- Obtain and distribute (to all necessary teams) an accurate Model Year 3D model of assigned product lines, where available, for use in daily functions.
The salary range for this position will fall between $76,000 and $109,000 annually. (Actual salary offered will vary and will be based on various factors, such as skill, experience, and qualification for the role.)
Qualifications
- Bachelor’s Degree with at least five (5) years of experience in engineering, technology, automotive, agricultural and/or construction equipment fields; OR
- Associate’s degree with at least eight (8) years of experience in areas outlined above; OR
- High School Diploma with at least ten (10) years of experience in areas outlined above
- At least one (1) year of customer support experience
- Ability to travel up to 20%
The preferred candidate will have:
- Previous experience working with Utility & Sundry equipment
- Multi-department experience (i.e. technical publications, product support, technical support, product management, etc.)
- Experience creating Technical Information for mobile equipment
- Knowledge of Precision Agriculture Applications and Diesel Engine Emissions Systems.
- Knowledge or experience with Adult Learning Methodology and Distance Learning
- At least 2 years of technical training experience in the automotive, agricultural, or construction industry, preferably on assigned product.
- At least 2 years of training development experience using various development tools (i.e. Storyline, Adobe, Power Point, etc.
- Excellent written and presentation skills as well as comprehensive computer skills
- Technical experience relating to diagnostics of mechanical, electrical (12 or 24 volt DC), and fluid power systems (hydraulic/pneumatic)
- Highly developed ability to articulate how technical systems work to others with varying levels of experienced dealer technician
Company Benefits
CNH Industrial offers a wide variety of benefits that not only encourages wellness and preventive care, but we also provide the right tools and programs to help you achieve it. Our benefits package includes medical, dental, vision, disability, and life insurance. Our industry leading 401k will support you in meeting your retirement objectives. Additional benefits include paid parental leave, flexible work policies, opportunities for self-development and paid leave for specific activities. Click here for more information!
EEO
US applicants: CNH Industrial is an equal opportunity employer. This company considers candidates regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. Applicants can learn more about their rights by viewing the federal “EEO is the Law” poster and its supplement here. CNH Industrial participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. You can view additional information here.
If you need reasonable accommodation with the application process, please contact us at narecruitingmailbox@cnhind.com.
Read about our company’s commitment to pay transparency by clicking this link: pay transparency notice.
Canada applicants: CNH Industrial is an equal opportunity employer. This company considers candidates regardless of race, colour, religion, sex, sexual orientation, gender identity, nationality, place of origin, disability, marital status, family status, age, or any other ground prohibited by applicable provincial human rights legislation.