Salary: $47,671.21 Annually
Location : 1225 Ramsey Street Fayetteville, NC
Job Type: Full-Time
Job Number: 202301884
Department: Social Services
Division: Economic Services
Opening Date: 07/14/2023
Closing Date: 7/21/2023 11:59 PM Eastern
Salary Grade: 69
Position Overview
This position is located in Economic Services.
Potential for Telework/Remote options may be considered based on training, quality assurance, performance, and/or business needs.
Examples of Duties
This position will be one of four Income Maintenance Supervisor III’s (Program Manager) responsible for the administrative supervision of income maintenance programs. These programs include Family and Children’s Medicaid, Food and Nutrition Services, Work First Family Assistance, Adult Medicaid, Child-Care, Long-Term Care Assistance, Special Assistance, Training/Quality Assurance, Program of All-Inclusive Care for the Elderly (PACE), and the Community Alternative Program (CAP), Energy, Refugee Assistance and all associated secondary programs and assigned staff.
This position supervises teams which are managed by a lower-level supervisor and will ensure the integrity, efficient, and effective operation of all income maintenance programs assigned to this branch of the Economic Services Section.
This position is responsible for reviewing all program reports, audit findings, quality control reports and providing input to management in order to plan the short and long-range work operations, set priorities and goals. In addition, this position is called on by higher level administrative staff, including agency director, for consultations pertaining to income maintenance programs, staffing patterns, and changes in policy or procedures.
This position provides guidance and technical assistance to lower-level supervisors through routine meetings and training sessions to ensure that lower-level supervisors are in compliance with program requirements and agency expectations. Reports from lower-level supervisors are used to monitor applications processed, caseloads and other operational indicators. This position is responsible for assuring that staff adheres to Federal and State standards regarding the quality of work required in processing income maintenance cases. Routinely this position is called on to serve on various local, regional, or state committees pertaining to income maintenance programs.
This position has supervisory responsibility for all income maintenance programs provided by the Economic Services Section. Lower-level supervisors and leadworkers assigned to this section provide direct second-party reviews and training of new and current staff during weekly unit meetings. This position has indirect responsibility for these tasks by monitoring, training, and supervising the direct work performed by others.
The worker in this position must be very flexible and have the ability to implement policies and procedures for all programs quickly and accurately. The ability to work under pressure is also essential to this position. Good time management skills and organizational skills are necessary since this position has the responsibility of managing seven teams with various functions.
This worker must respond to disasters as needed in accordance with the Cumberland County DSS policy or upon the declaration of a state of emergency by the Cumberland County Emergency Management Office.
Minimum Qualifications
MINIMUM EDUCATION & EXPERIENCE REQUIRED: Four years of experience in income maintenance program including one year of supervisory experience in an income maintenance or service program; or an equivalent combination of training and experience.
PREFERRED EDUCATIONAL & EXPERIENCE: Four-year degree in a Human Services field and four years of experience in an income maintenance program including one year of supervisor experience in an income maintenance or service program; or an equivalent combination of training and experience.
Knowledge, Skills and Abilities
KNOWLEDGE, SKILLS AND ABILITIES: Thorough knowledge of needs, problems, and attitudes of disadvantaged persons. Thorough knowledge of the use of the public assistance manuals. Considerable knowledge of all income maintenance programs and the forms and documents used in determining eligibility. Considerable knowledge of all agency programs and services. Considerable knowledge of community programs and services which could affect the client/applicant. Considerable knowledge of the budget and planning process. Considerable understanding of the budget process. General knowledge of basic supervisory/management skills. Skill in instructing, organizing, directing, and supervising lower-level employees. Ability to maintain a satisfactory working relationship with applicants and others contacted within the course of performing the work. Ability to assess needs and to plan for future requirements. Ability to read, analyze, and interpret rules, regulations, and procedures. Ability to communicate with supervisors, other agency staff, public officials, and the community orally and in written form.
CONDITIONS OF EMPLOYMENT: The selected applicant will be subject to the following conditions prior to appointment. Failure to complete or fulfill these conditions may result in dismissal.
The employee in this position will be operating motor vehicles for Cumberland County and shall have a valid North Carolina Drivers License.
Each applicant who is tendered an offer for employment for any position with Cumberland County shall be tested for the use of drugs specified in the County policy. Refusal to submit to testing or a confirmed positive test shall be a basis for withdrawal of the conditional employment offer.
Law enforcement background check is required.
Duties of this position require the use of the employee’s personal vehicle.
This position will be required to assist in emergency and/or disaster situations.
The Cumberland County Department of Social Services has a dress code policy that must be adhered to. This policy includes specific guidelines related to tattoos and body piercing.
College transcripts may be submitted on-line via the attachment feature or mailed to Cumberland County Department of Social Services, P.O. Box 2429, Fayetteville, NC 28302. Prior to employment start date, an official transcript must be presented in its original unopened envelope.
Due to the volume of applications received, we are unable to provide information regarding the status of your application over the phone. To check the status of your application, please log into your account and click “Application Status.”
If there are specific questions regarding this posting, you may contact Human Resources at (910) 677-2902.
MISSION
The Cumberland County Department of Social Services stands united to strengthen individuals and families and to protect children and vulnerable adults. We collaborate with our community partners to provide programs and services which engage our customers in improving their quality of life.
VISION
We envision our Department… as a catalyst for improving quality of life through teamwork, partnership, forward thinking, and cutting edge service delivery. We envision our customers…as partners, motivated and empowered to improve their quality of life.
Our Core Standards & Values
A quality customer experience, business operations and employee experience represents our three Core Standards that guide our principles and values. We have identified eight core values and validating behaviors that define our Departments: Service, Teamwork, Accountability, Diversity, Innovation, Optimism, Integrity and Flexibility.
Cumberland County Department of Social Services Health-care Benefit Plan provides comprehensive and affordable health and dental coverage while maintaining reasonable costs to employees. Coverage is available for all full time employees.
The link below provides detail information regarding insurance coverage:
CREDIT UNION Employees are eligible to join State Employees Credit Union and Bragg Mutual Federal Credit Union. Savings accounts and loan payments can be made through payroll deductions.
DIRECT DEPOSIT Employees are eligible to have their paychecks deposited directly to their account at any banking institution. The net pay is direct deposited by 9:00 AM on the County’s pay date.
ANNUAL LEAVE
Less than 2 years of service 3.42 hours per pay period = 96 hours (12 days)
2-4 years of service 4.37 hours per pay period = 120 hours (15 days)
5-9 years of service 5.33 hours per pay period = 144 hours (18 days)
10-14 years of service 6.28 hours per pay period = 168 hours (21 days)
15-19 years of service 7.24 hours per pay period = 192 hours (24 days)
20+ years of service 8.19 hours per pay period = 216 hours (27 days)
Sick Leave All Employees 3.42 hours per pay period = 96 hours (12 days)
HOLIDAYS State recognized holidays off: New Year’s Day, ML King’s Birthday, Good Friday, Memorial Day, Independence Day, Labor Day, Veteran’s Day, Thanksgiving Day (2 days), and Christmas Day (3 days).
MILEAGE $0.54 reimbursement per mile driven using personal automobile for company business.
DRIVERS LICENSE If you presently have an out-of state license, you must obtain a valid NC Driver’s License prior to beginning employment with Cumberland County DSS. *See Safe Driving Policy
DRUG TESTING Each applicant who is tendered an offer for employment for any position with Cumberland County shall be tested for the use of drugs specified in the County policy. Refusal to submit to testing or a confirmed positive test shall be a basis for withdrawal for the conditional employment offer. *See Drug Free Workplace Testing Policy
RETIREMENT PLAN Unreduced retirement benefits at age 65 with 5 years of service: or at age 60 with 25 years of credit, or any age after 30 years of service; reduced benefits after age 50 and 20 years of service or at age 60 with 5 years of service; disability benefits available after 5 years of service; death benefit paid to your beneficiary if you die in active service after one year of service.
401K ACCOUNT 1% contribution made by County to your NC401K account; no match required by employee.
DEFERRED COMPENSATIONSupplemental retirement programs through: ICMA, Programs PEBSCO (NACO), and 401 K (Payroll deduction available)
EMPLOYMENT BENEFITS Employee can pay for insurance premiums, uninsured medical expenses, or child care with pre-tax dollars. Other insurance policies offered: dental, life, accident, disability and cancer.
SCHOOL PARTICIPATION LEAVE Employee will be granted 4 hours per County fiscal year (July 1 – June 30) to attend child’s school (Day Care – 12) for involvement at the child’s school. Employee should furnish written verification from child’s school that employee attended or was otherwise involved at that school during the time of leave.
PLEASE NOTE: THE CUMBERLAND COUNTY DEPARTMENT OF SOCIAL SERVICES IS A SMOKE-FREE WORKPLACE.
01
Please indicate the highest education level as documented in the education section on your application.
- Master’s Degree
- Bachelor’s Degree
- Associate’s Degree
- High School
- None of the above
02
Do you have four years of experience as an Income Maintenance Caseworker or Eligibility Specialist in a Social Services office?
- Yes
- No
03
If you selected “yes” that you have experience as an Income Maintenance Caseworker/Eligibility Specialist, select how much experience.
- Less than 1 year
- 1-2 years
- 2-3 years
- 3 or more years
04
If you selected “yes” that you have experience as an Income Maintenance Caseworker/Eligibility Specialist, select all programs you have experience determining eligibility for.
- Supplemental Nutrition Assistance Program (SNAP)
- Temporary Assistance for Needy Families (TANF)
- Food & Nutrition
- Medicaid
05
How many years of supervisory experience do you have?
- 8+ years
- 6-7 years
- 4-5 years
- 2-3 years
- One year or less
- None
06
Please verify that your application includes the following information: * Employment history including salary, correct dates of employment, employer address and phone number, supervisor’s name, and reason for leaving each employer. Applications without the above information will be considered incomplete and not be processed.Please take a moment to review your application before submission to ensure all categories are completed.I have read and understand the above statement.
- Yes
- No
Required Question