Salary : $36,929.00 – $42,468.00 Annually
Location : 1203 Maple Street Greensboro, NC
Job Type: Full Time
Job Number: 01550
Department: Social Services
Opening Date: 07/14/2023
Closing Date: 7/24/2023 11:59 PM Eastern
Description
GENERAL STATEMENT OF DUTIES
This position assists Eligibility Caseworkers in gathering information from customers so they are better able to determine eligibility.
DISTINGUISHING FEATURES OF THE CLASS
An employee in this class will key address changes into the state system and dictation into the one case system, conduct phone interviews to gather information for caseworkers, and complete any changes in an ongoing case as directed by the supervisor. This position does not determine eligibility. This position reports to the Eligibility Supervisor I. Supervision is received through individual conferences and unit meetings and by review and evaluation of cases.
Examples of Duties
PRIMARY DUTIES AND RESPONSIBILITIES
Essential duties and responsibilities include, but are not limited to:
- Will assist casework by gathering information.
- Explains and interprets policy and application procedures to clients, and individuals in the community, and assists individuals in completing the application form.
- Maintains complete and accurate records on client eligibility.
- Responds to complaints of clients, advocates, professionals, and community members.
- Required to attend introductory training and ongoing training in assigned area.
- Responsible for keeping all manuals and policy materials up to date and organized.
- Provide assistance to clients who contact the agency for information. This will include contact via telephone and in-person.
- Other duties as assigned.
RECRUITMENT STANDARDS
Knowledge, Skills, and Abilities
- Knowledge of the English language sufficient to interview clients and communicate and interpret programs to people of various socio-economic backgrounds.
- Ability to document complex situations in a comprehensive and legible manner.
- Writing skills used to correspond with clients and members of the community.
- Reasoning skills used to follow directions and procedures; arrive at logical conclusions; objective analysis of facts.
- Ability to add, subtract, multiply, and divide whole numbers and fractions, including use of decimals and computation of percentages.
- Ability to plan and organize work and time in an efficient manner which will result in applications, reviews, desk revisions, etc. being processed by program deadlines.
- Make constructive use of supervision.
- Ability to take initiative and work independently when appropriate.
- Ability to work with hostile or emotionally distraught individuals. The skill to pacify an individual in an agitated or highly emotional state is a plus.
Physical Demands
- Must be able to physically perform the basic life operational functions of fingering, grasping, talking, hearing, and repetitive motion.
- Must be able to perform sedentary work exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull, or otherwise move objects, including the human body. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.
- Must possess the visual acuity to prepare and analyze data, operate a computer terminal, and do extensive reading.
Typical Qualifications
Minimum Qualifications
High School Diploma, G.E.D. or equivalent and two years of administrative, clerical or other public contact experience which includes negotiating, interviewing, explaining and gathering information, gathering and compiling data, analysis of data and/or performance of mathematical or legal tasks.
One year of eligibility casework experience may be substituted for one year of the required experience. An Associate’s degree or higher may be substituted for two years of experience.
Preferred Qualifications
An Associate’s degree or higher in a related field.
Supplemental Information
May Require Driving
This position may require driving for this position whether driving a County owned or personal vehicle to conduct county business such as but not limited to attending conferences, meetings, or any other county related functions. Motor Vehicle Reports may be verified for valid driver’s license and that the driving record is compatible with the county’s driving criteria. If a personal vehicle is operated for county business proper insurance is maintained as per Guilford County’s vehicle use policy.
Physical Demands
Must be able to physically perform the basic life operational functions of fingering, grasping, talking, hearing, and repetitive motion. Must be able to perform sedentary work exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull, or otherwise move objects, including the human body. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met. Must possess the visual acuity to prepare and analyze data, operate a computer terminal, and do extensive reading.
Special Note
This generic class description gives and overview of the job class, its essential job functions, and recommended job requirements. However, for each individual position assigned to this class, there is available a completed job questionnaire with a physical abilities check list which can give further details about that one specific position. Those documents should be reviewed before initiating a selection process. They can provide additional detailed information on which to base various personnel actions and can assist management in making legal and defensible personnel decisions.
We are excited about the opportunity of having you as a prospective new employee!
You probably already know our county is a wonderful county to live in, but did you know it is also a wonderful place to work?
Below are a few of the reasons why we love working for Guilford County.
We offer Health Insurance (UnitedHealthCare) to all benefitted employees working a minimum of 20 hours per week. The shared cost of the premium is based on scheduled/budgeted hours. If you are a full-time employee working 40 hours a week you can expect to pay less than $35 a month for medical coverage, dental coverage for $4 a month and vision coverage for $5 a month. That’s less than $45 a month for medical, dental & vision coverage; that’s unheard of.
Telehealth UHC Virtual Visits are available to you with no copay or out of pocket expense.
We are excited to inform you Guilford County has an Employee Wellness Center (24/7 access) with strength training equipment, cardio machines and a group exercise room with virtual or in person coaching from our Wellness Specialist!
Employee Assistance Program, 100% funded by the county. A superb benefit for you and your family absolutely free. Confidential help with personal or work-related issues.
13 paid holidays, 12 sick days, and 12 vacation days a year. That’s 37 paid days a year, totaling almost 2 months of paid time off.
Employer contributes 5% into your 401(k) – no match required.
Enrollment in the State Retirement Plan by contributing 6%.
Longevity pay beginning at five years of service.
We provide a $10,000 Life and AD&D benefit to eligible employees.
Flexible spending accounts (FSA) allow you to set aside tax-free dollars for health care and dependent care.
Voluntary Life, AD&D, Short-Term and Long-Term Disability.
01
Which best describes your level of education?
- High school
- Associate’s degree
- Bachelor’s degree
- Master’s degree
02
How many years of experience do you have in customer service that involved clerical or other public contact in a high volume environment?
- Less than 1 year
- 1 year to less than 2 years
- 2 years or more
03
Do you have computer skills that involved researching and or analyzing data?
- Yes
- No
04
Do you have experience collecting and analyzing data for a non-profit organization?
- Yes
- No
05
Do you have the ability to communicate in Spanish both orally and in writing?
- Yes
- No
06
Are you currently fostering any children in your home?
- Yes
- No
07
Are you currently licensed as a foster parent through Guilford County DHHS or any other private or public agency?
- Yes
- No
Required Question