Agency : Department of Innovation and Technology
Posting Date: 07/14/2023
Closing Date/Time: 07/27/2023
Salary: $6,543-9,936 Monthly/CBA Applies; (Anticipated starting salary for non-state $6,543)
Job Type: Salaried Full Time
County: Sangamon
Number of Vacancies: 1
Plan/BU: RC063
This position is a union position; therefore, provisions of the relevant collective bargaining agreement/labor contract apply to the filling of this position.
All applicants who want to be considered for this position MUST apply electronically through the illinois.jobs2web.com website. State of Illinois employees should click the link near the top left to apply through the SuccessFactors employee career portal.
Applications submitted via email or any paper manner (mail, fax, hand delivery) will not be considered.
Posting Identification Number: 28608
The Department of Innovation & Technology (DoIT) is seeking a highly skilled and organized individual to serves as a Salesforce Business Analyst for the Department of Innovation and Technology. Performs complex professional and advisory business process analysis, and process re-engineering functions for the Salesforce platform. Coordinates and conducts complex business process analysis, detailed requirements analysis, in-depth technical research, feasibility studies, and feasibility studies on-site and at user provided facilities. Creates detailed process diagrams, data flow diagrams, and other graphical models that represent business and system requirements and technical descriptions. Prepares testing plans, test scripts, and test data for new or modified programs and/or systems. If you possess these skills and experience, we invite you to apply for this position with DoIT!
Job Responsibilities
40% Serves as Salesforce Business Analyst for the Department of Innovation and Technology:
• Performs complex professional and advisory business process analysis, and process re-engineering functions for the Salesforce platform.
• Coordinates projects and conducts business requirements workshops with key stakeholders and users to determine business requirements.
• Tracks, monitors and reports on milestones, interval progress, projects constraints and constraint mitigation.
• Identifies, analyzes, designs, tests and implements the changes related to requirements or business process.
• Coordinates and conducts complex business process analysis, requirements gathering and detailed requirements analysis, in-depth technical research, feasibility studies, and feasibility studies on-site and at user provided facilities.
• Creates detailed process diagrams, data flow diagrams, and other graphical models that represent business and system requirements and technical descriptions.
• Writes user stories, use cases, and program specifications.
• Participates in design, testing, training, knowledge transfer, system tuning, and system implementation in order to translate and track results of business analysis through entire system development life cycle (SDLC) using Waterfall and Agile methodology.
• Ensures requirements traceability throughout software development/delivery.
• Researches Salesforce.com best practices and applies functionality in performance and maturity of the platform.
• Utilizes tools/technologies such as MS Office Suite, MS Project, MS Teams, MS SharePoint, MS PowerPoint, MS Visio and Azure DevOps (ADO) during the course of these duties.
• Utilizes agile methodologies during the course of these duties.
• Maintains satisfactory working relationships with vendors and others.
• Works outside of normal business hours to meet deadlines, as necessary.
(Job Responsibilities continued)
35% Prepares testing plans, test scripts, and test data for new or modified programs and/or systems.
• Works with test team to ensure logic paths are tested.
• Evaluates test results to verify conformance with program objectives.
• Prepares user and operational guidelines, operational manuals, and prepares testing plans, test scripts, and test data for new or modified programs and/or systems.
• Works with test team to ensure logic paths are tested.
• Evaluates test results to verify conformance with program objectives.
• Prepares user and operational guidelines, operational manuals, and application or system documentation.
• Follows the agency’s adopted system design methodology to ensure the integrity of each system/sub-system meets the required standards of security, efficiency, and scope of the specific project.
15% Analyzes and recommends new procedures and techniques to improve the requirements gathering, articulation process and data modeling, testing and documentation process.
• Prepares and makes presentations to large and small audiences with clarity and precision.
• Provides mentoring and training to other staff when needed.
• Plans and recommends training requirements that are necessary for effective performance.
5% Keeps abreast of new developments in the Information Technology field.
• Continues education by attending meetings, training sessions, seminars, and conferences to increase familiarity with and maintain current on Information Technology products, vendors, techniques and procedures applicable to unit activities.
• Attends demonstrations and exhibitions related to assigned operations.
• Travels to attend training, seminars, conferences, etc., when held off-site.
5% Performs other duties as required or assigned, which are reasonably within the scope of the duties enumerated above.
Minimum Qualifications
- Requires knowledge, skill, and mental development equivalent to four (4) years of college with course work in computer science or directly related fields.
- Requires three (3) years of professional experience in Information Technology applications services or a related field.
Specialized Skills
- Requires three (3) years of professional experience in software development delivery.
- Requires three (3) years of professional experience as Business Analyst or Project Coordinator.
- Requires three (3) years of professional experience with requirement gathering and/ or requirement management in IT software development.
- Requires three (3) years of professional experience with system development life cycle (SDLC) using waterfall and agile methodology.
- Requires working knowledge of project management tools such as MS PowerPoint, MS Visio, MS Project, MS Teams Azure, DevOps or similar tools.
Preferred Qualifications (In order of significance)
- Three (3) years of professional experience in software development delivery.
- Three (3) years of professional experience as a Business Analyst or Project Coordinator.
- Three (3) years of professional experience with requirement gathering and/or requirement management in IT software development.
- Three (3) years of professional experience with system development life cycle (SDLC) using Waterfall and Agile methodology.
- Working knowledge of project management tools such as MS PowerPoint, MS Visio, MS Project, MS Teams Azure, DevOps or similar tools.
- Ability to identify, analyze, test, and implement the changes related to requirements or business process.
- Ability to plan and recommend training requirements that are necessary for effective performance.
- Ability to maintain satisfactory working relationships with vendors and others.
- Developed verbal and written communication skills to present technical information to large and small audiences with clarity and precision.
- Ability to research Salesforce.com best practices and apply functionality in performance and maturity of the platform.
Conditions of Employment
- Requires ability to travel.
- Requires ability to pass a position specific, agency required background check.
- Requires ability to work outside of normal business hours to meet deadlines.
- Requires use of agency-supplied equipment (cell phone, laptop, etc.).
Work Hours: Monday – Friday 8:30AM – 5:00PM
Work Location: 120 W Jefferson St Springfield, IL 62702-5170
Agency Contact: Lorna.A.Bock@illinois.gov
Job Family: Science, Technology, Engineering & Mathematics
This position DOES contain “Specialized Skills” (as that term is used in CBAs).
APPLICATION INSTRUCTIONS
Use the “Apply” button at the top right or bottom right of this posting to begin the application process.
If you are not already signed in, you will be prompted to do so.
State employees should sign in to the career portal for State of Illinois employees – a link is available at the top left of the Illinois.jobs2web.com homepage in the blue ribbon.
Non-State employees should log in on the using the “View Profile” link in the top right of the Illinois.jobs2web.com homepage in the blue ribbon. If you have never before signed in, you will be prompted to create an account.
If you have questions about how to apply, please see the following resources:
State employees: Log in to the career portal for State employees and review the Internal Candidate Application Job Aid
Non-State employees: on Illinois.jobs2web.com – click “Application Procedures” in the footer of every page of the website.
The main form of communication will be through email. Please check your “junk mail”, “spam”, or “other” folder for communication(s) regarding any submitted application(s). You may receive emails from the following addresses:
- donotreply@SIL-P1.ns2cloud.com
- systems@SIL-P1.ns2cloud.com
The Department of Innovation & Technology (DolT) is the state’s IT agency delivering an enterprise approach to statewide technology, innovation and telecommunication services, as well as policy and standards development, lifecycle investment planning, and cybersecurity services. With over 1,500 employees, DolT delivers IT services and innovative solutions to customer agencies to improve services provided to Illinois residents, DolT offers employees the opportunity to advance their careers, develop new skills and reach their potential, both personally and professionally. DoIT is committed to promoting and preserving a workplace culture that embraces diversity and inclusion. We welcome and value employees with different backgrounds, life experiences and talents. It is the collective sum of our individual differences that provides a broad perspective, leading to greater innovation and achievement. In recruiting for our team, we recognize the unique contributions of each applicant regardless of culture, ethnicity, race, national origin, sex, gender identity and expression, age, religion, disability, and sexual orientation.