Description
Cognizant Technology Solutions (NASDAQ: CTSH) is one of the world’s leading professional services companies, transforming customers’ business, operating, and technology models for the digital economy. With annual revenues of ~$16 billion and a market value of ~$35 billion, the company aids prominent clients in adapting to shifts and disruptions within their markets. Cognizant has a 25-year record of industry-leading growth (both organic and through acquisitions) and was recently named to the top 20 of the Fortune Future 50 lists – a ranking of U.S. companies with the best prospects for breakout growth.
At Cognizant, we give organizations the insights to anticipate what customers want and act instantly to deliver on those demands so our clients can achieve the goal of every modern business: staying one step ahead of a constantly evolving world. In addition to honors such as being listed #194 on Fortune’s 2022 Fortune 500, Cognizant was again named on Fortune’s List of the Global Most Admired Companies for 2022.
Cognizant’s Cloud, Infrastructure, and Security Services Practice (CIS) is all about embracing digital transformation by driving core modernization holistically across layers. We help customers transform infrastructure and workplace to meet the rapidly evolving needs of the digital era. Our holistic approach delivers key results for our customers by achieving cloud driven modernization and workplace and operational transformation to run the business in a secure environment.
Salary and Other Compensation :
The annual salary for this position is between $75,000 to $ 89,000 depending on experience and other qualifications of the successful candidate.
This position is also eligible for Cognizant’s discretionary annual incentive program and stock awards, based on performance and subject to the terms of Cognizant’s applicable plans.
Benefits : Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:
- Medical/Dental/Vision/Life Insurance
- Paid holidays plus Paid Time Off
- 401(k) plan and contributions
- Long-term/Short-term Disability
- Paid Parental Leave
- Employee Stock Purchase Plan
Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.
Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.
Role and Responsibilities:
• Participate in EUC Field Service transition activities.
• Assist and be part of knowledge gathering and documentation from external customers and/or incumbents
• Analysis of Service provision and resourcing based on SLA’s, Assets, Call Volumes, Site criticality and customer requirements.
• Due diligence with customer prior to RFP & BAFO submissions.
• Attend Customer agreed locations to collect all customer processes relating to current delivery of services around EUC & Field Services.
• Create process document of current service for the customer and Partner.
• Work closely with our Third Party Partner
• Understanding of Desk side Support duties and process
• Strong understanding of Break-Fix, Service Requests, IMAC, Incident, Problem, Configuration management and processes within ITIL.
• Active management and coordination of workload in the region
• Review of open and assigned tickets as directed by the tower lead
• Assist delivery lead in reviewing and verifying vendor invoices of hardware assets
• Strong understanding and skills in SLA, KPI Management
Required Qualifications:
• Good understanding of End User Computing IT infrastructure Devices to enable understanding of process and requirements – Desktops, Laptops, Printers, Handhelds, Smartphone etc.
• Good understanding of skills in Microsoft Windows & MAC desktop operating systems and business productivity applications ie office. This is to enable understanding of process and requirements when assessing and collecting process requirements and relaying them.
• Experience in manufacturing/factory service delivery desirable
• ITIL professional is a big plus
• Good mix of transition (External customer), delivery and project experience in EUC and FSO environment.
• Candidate should have good understanding of Desk side desktop support including incident/requests, and break fix
• Should have very strong written and oral communication skills
• Flexibility with respect to time – client deliverables need to be met with a Can do attitude
• Excellent problem solving/quantitative/analytical skills
• Ability to provide consistent, excellent customer support to entire staff, representing a variety of personalities and management levels
• Location of work will be the client offices in the respective geography/location. Flexibility in relocation based on job requirements will be desired.
LOCATION-United States-Everett, WA
Cognizant Technology Solutions is an Equal Opportunities Employer and welcomes applications from all sections of society and does not discriminate on grounds of age, sex, color, race, creed, national origin, religion, marital status, citizenship status, ancestry, sexual orientation, gender identity, affection preference, disability status, protected veteran status, membership or activity in a local human rights commission, status with regard to public assistance, or any other classification protected by applicable law. Cognizant is an Equal Opportunity Employer Minority/Female/Disability/Veteran
Qualifications
Technical Skills
SNo
Primary Skill
Proficiency Level *
Rqrd./Dsrd.
1
Field Services
PL4
Required
2
Desktop Support – Remote
PL4
Required
3
Service Desk
PL4
Required
* Proficiency Legends
Proficiency Level
Generic Reference
PL1
The associate has basic awareness and comprehension of the skill and is in the process of acquiring this skill through various channels.
PL2
The associate possesses working knowledge of the skill, and can actively and independently apply this skill in engagements and projects.
PL3
The associate has comprehensive, in-depth and specialized knowledge of the skill. She / he has extensively demonstrated successful application of the skill in engagements or projects.
PL4
The associate can function as a subject matter expert for this skill. The associate is capable of analyzing, evaluating and synthesizing solutions using the skill.