Create Your Experience of a Lifetime!
Come work and play in the mountains! Whether it’s your first-time seeing snow or you were born on the slopes, joining our team means discovering (or re-discovering!) a passion for the outdoors while building lifelong connections with teammates and guests from around the world.
With 40+ resorts across 3 continents, you can join our team for a season or stay to build a career. From day one, you’ll receive some of the highest compensation rates in the industry, free Epic pass(es) along with free ski and snowboard lessons, 40% retail discounts, the chance to grow through Epic Service – our leading training and development experience, and wellness benefits to fuel your success.
Job Benefits
- Ski/Mountain Perks! Free passes for employees, employee discounted lift tickets for friends and family AND free ski lessons
- MORE employee discounts on lodging, food, gear, and mountain shuttles
- 401(k) Retirement Plan
- Employee Assistance Program
- Excellent training and professional development
- Referral Program
Full Time roles are eligible for the above, plus:
- Health Insurance; Medical Insurance, Dental Insurance, and Vision Insurance plans (for eligible seasonal employees after working 500 hours)
- Free ski passes for dependents
- Critical Illness and Accident plans
Job Summary:
The Guest Services Lead for Keystone, you will support the call center agents in delivering the highest level of guest service to the resort guests. This position will also answer guest questions about resort activities, transfer calls, take guest messages, and perform Wake-Up calls in accordance with AAA standards. When necessary the Guest Services Lead will handle escalated calls and guest issues, promptly with the utmost professionalism.
Job Specifications:
- Housing: May Be Available
- Expected Pay Range: $23.00 – $24.26 / hour
- Shift & Schedule Availability: Full Time, Year Round
- Skill Level: Advanced
Job Responsibilities:
- Assist Guest Services Manager in training new and existing staff.
- Supervise shifts- handling escalations, room-moves, team needs, and tasks assigned by manager
- Receive housekeeping requests from guests, owners, employees and dispatch to appropriate housekeeping department.
- Receive maintenance requests from guests, owners and employees and dispatch out to appropriate Property Management office and log all calls.
- Dispatch Keystone Emergency Services per established procedures, log all dispatches, contact additional agencies/resources as needed.
- Explain guest pay folios over the telephone and e-mail receipts.
- Complete shift duties, follow procedures to ensure completion, pass to next shift as necessary.
- Assist Owners and Guests with luggage, room-moves, wheelchairs, cribs and rollaway beds.
- Other duties as assigned
Job Qualifications:
- High school diploma or equivalent – required
- Previous experience in guest service – required
- Microsoft office proficiency – required
- Flexible schedule – required
- Read, write, speak, and comprehend English – required
- College degree – preferred
- Previous experience in Lodging/Hospitality/Call Center – preferred
- Previous supervisory experience – preferred
The expected pay range is $23.00 – $24.26. This is the pay range we reasonably expect to pay for this position. Individual compensation decisions are based on a variety of factors.
Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.
Requisition ID 496735
Reference Date: 07/17/2023
Job Code Function: Guest Services