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Pleasant Hill / Concord, CA (Contra Costa County)
POSITION: Dispatch Associate, Full-Time or Part-Time
POSITION SUMMARY: Under the supervision of the Communications Supervisor, the Dispatcher is responsible for receiving and dispatching emergency and non-emergency calls to all field units staffed by Emergency Medical Technicians and Paramedic resources utilizing a Computer Aided Dispatch (CAD) system.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
- Utilizes sophisticated system status management computer system which monitors, updates, and controls the location and movement of units.
- Receives incoming emergency and non-emergency calls and promptly ascertains proper levels of response, allocates resources to match dynamic system demands and input applicable information into the CAD system.
- Dispatches and maintains radio communications with BLS and ALS units.
- Monitors and documents response times of units.
- Utilizes and maintains professional communications skills with all employees and customers including patients, facilities, and public service agencies.
- Completes and submits daily status reports regarding unusual incidents to Communications Supervisor.
- Monitors system performance and communicates system demands to field employees.
- Adhere to all company policies and procedures.
- Assists in the collection of data for patient billing purposes.
- Periodically ride a shift on an ALS ambulance, QRV, fire engine, paramedic engine, or ladder truck.
MINIMUM QUALIFICATIONS:
- High school diploma or GED.
- Minimum of 18 years of age.
- Must have at least six months of prior work experience with phone and customer service duties.
- Two years of progressive experience within a high-profile EMS or Fire Dispatch system preferred.
- CAD and data entry experience with typing speed of at least 35 wpm required.
- Typing test of at least 35 wpm required, must be within the past 6 months. Certificate must be provided at time of interview.
- Current CPR and First Aid certification or prior Paramedic or Emergency Medical Technician certification and experience preferred.
- Knowledge of Counties geography.
- Effective oral, written, and interpersonal communication skills.
- Color Vision: ability to distinguish and identify different colors.
- Experience with Intergraph Public Safety CAD system preferred.
- Experience using TRITECH preferred.
EEO Statement
Global Medical Response and its family of companies are an Equal Opportunity Employer, which includes supporting veterans and providing reasonable accommodations for individuals with a disability.
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Company Benefits: Check out our careers site benefits page to learn more about our benefit options.
Salary Range: $25.41 – $34.99 DOE (This rate applies to 12 hour shift and average 42 hours per week)