At Amazon, we are obsessed with customer trust. Amazon Security enables Amazon business leaders to securely develop and operate to maintain Customer Trust by guarding the confidentiality and integrity of Amazon and customer data. We assess risk, classify data and systems, detect potential intrusion, and mitigate the risk.
We are part of the Amazon Security organization, and are looking for a Principal Technical Program Manager (Principal TPM) to drive direction for Security solutions with company wide security and compliance impact. You will be in charge of the roadmap and setting the vision for how SDO consumes and integrate with our products. We are looking for people with the desire and talent to make big changes in a fast-paced environment.
This role is inherently cross-functional and requires a strong ability to influence and partner with other teams. In this role, you will exercise your leadership skills as you understand the business requirements from internal customers and senior management, negotiate prioritization, and represent their needs to the global Amazon Security development teams.
Since our systems are foundational to the Amazon ecosystem, you will interact with various Amazon business including Amazon Stores, Prime, Digital, Alexa, and AWS.
Amazon Stores Security is a high visibility team that solves security challenges at a massive scale. We are looking for those who are ready to take on a lead role in addressing security issues across one of the largest and diverse companies in the world. Security issues at such scale require a passion for defining and implementing robust solutions.
The ideal candidate will be comfortable in dealing with ambiguity, draw upon exemplary program management capabilities, critical thinking, problem-solving skills, and a passion for creating reliable, maintainable, and secure solutions. The candidate should be open to new challenges, proficient at multi-tasking, innovative, self-directed, and a great team player. The candidate will interact with a broad cross-section of the Amazon organization, spanning a wide range of technologies.
Key job responsibilities
– Build and contribute to roadmap: Identify customer needs, technology/industry trends, challenges, use cases, trends, and related services to help build a roadmap of studies to evaluate and improve customer experience.
– Manage ambiguity: Independently take steps necessary to understand complex technologies and customer use cases across a variety of customer personas and product categories to produce meaningful insights that drive improved customer experience.
– Lead large and complex studies: Design and build proof of concept experiments based on common customer use cases to evaluate the end-to-end customer experience. Own the full study lifecycle, including scoping, design, data collection and analysis, and presenting a comprehensive written narrative of insights and recommendations to senior leadership to drive improvements.
– Collaborate with stakeholders: Work with internal technical stakeholders (e.g., technical product managers, software developers, solution architects, business intelligence teams) to execute studies and work cross-functionally with peers/colleagues globally to support training, best practices, and shared opportunities.
– Focus on customers: Stay connected to customer trends, needs, and pain points in the cloud space. Collaborate with customer researchers to deliver customer insights that identify and drive customer experience improvements.
A day in the life
You will own and contribute to studies that evaluate the customer experience of executing use cases on security issue management services, as well as technology/industry trends and the voice of the customer. You will join an expanding team, leverage your technical and domain skills, and apply a variety of methodologies to drive these studies. You will collaborate with product teams and senior leaders to provide insights and drive improvements that help us achieve our vision to be Earth’s Most Customer-Centric Company.
About the team
We are a team of builders that develop products, services, ideas, and various ways of leveraging data to influence product and service offerings to raise the bar in security. Security issue management system is SDO’s centralized tool with the goal of becoming the only place SDO builders need to go to understand and manage their security issues and to drive action on the highest security risk areas of the business as well as for security teams to drive campaigns efficiently and effectively while simultaneously reducing the effort teams spend on security related tasks.
We are open to hiring candidates to work out of one of the following locations:
Austin, TX, USA | San Diego, CA, USA | Seattle, WA, USA
BASIC QUALIFICATIONS
– 7+ years of technical product or program management experience
– 10+ years of working directly with engineering teams experience
– 7+ years of technical program management experience
– 5+ years of software development experience
– Experience managing programs across cross functional teams, building processes and coordinating release schedules
PREFERRED QUALIFICATIONS
– 8+ years of hands-on work managing complex technology projects experience
– Experience managing projects across cross functional teams, building sustainable processes and coordinating release schedules
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $141,600/year in our lowest geographic market up to $275,300/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. Applicants should apply via our internal or external career site.