Oak View Group
Oak View Group (OVG) is the world’s leading arena development, management, and hospitality company founded in 2015 by Tim Leiweke and Irving Azoff to disrupt business as usual. As the largest developer of sports and entertainment facilities in the world, OVG prioritizes the way we do business focusing on making long-term investments in our people and our planet. We focus on building a diverse workforce and cultivating an inclusive workplace. Each day our team members around the world and throughout our local communities work together to provide the greatest experience to our fans and partners.
We celebrate and support a strong, transparent, authentic and inclusive culture focused around four core values:
- We treat each other fairly and with respect.
- We act with integrity.
- We have an entrepreneurial spirit.
- We give back to our global community.
More information at OakViewGroup.com, and follow OVG on Facebook, Instagram, Twitter, and LinkedIn.
Overview
The Director of Technology Services is responsible for all facets of the facility’s administrative and event-related technology offerings including technology utilities, infrastructure, applications, and devices. The position will also oversee the sales and service delivery for all customer facing technology products and the selection, integration, and performance of all administrative technology products.
This role will pay a salary of $90,000 to $120,000.
For FT roles: Benefits: Health, Dental and Vision insurance, 401(k) savings plan, 401(k) matching, and paid time off (vacation days, sick days, and 11 holidays).
About the Venue
McCormick Place located in downtown Chicago is the largest and most flexible convention center in North America., With over 2.6 million square feet of exhibition space, the campus proudly hosts some of the world’s largest and most prestigious conventions, meetings, and trade shows, welcoming approximately 3 million visitors to Chicago every year.
Responsibilities
• Managing all facets of the show related technology services including but not limited to offerings, rate recommendations, sales, order taking and fulfilment, infrastructure, system maintenance, updates, upgrades and administrative services including infrastructure, networks, local servers, telecom, hardware, software, personal technology, etc.
• Responsible for hiring, supervising, and developing all administrative and show related Technology Services personnel.
• Meets with customers to explain offerings and develop show specific plans and strategy to ensure customer satisfaction with service provided. Providing post event follow-up to events to ensure customers are able to effectively and efficiently plan for upcoming events.
• Remains informed on currently available and emerging technology related to the Convention Center industry and related support and administrative functions including but not limited to administrative operations, physical security, cyber-security, event logistics, wireless and wired networks, telecommunications, digital marketing, geo-location, and stakeholder feedback.
• Educates Senior Management and team members on available technologies.
• Working directly with Senior Level Management to develop strategies for maximizing current technology offerings and developing future investment plans that align with organizational add customer needs.
• Regularly reviewing and updating the McCormick Place technology business model to ensure competitive offerings and pricing while maximizing revenue.
• Creating and implementing administrative and event related technology strategy.
• Creating and managing annual administrative, revenue and expense budgets and annual plans for Technology Services Department.
Qualifications
• A Bachelor’s degree in a Technology or Business related field, advanced degree preferred.
• A minimum of 7+ years of Information Technology experience with 3 years minimum management experience.
• The ability to be a self-starter, handle multiple tasks, and meet firm deadlines.
• Excellent problem-solving, analytical, decision-making and interpersonal skills.
• Excellent verbal and written communication skills.
• Strong customer service and relation skills.
• Strong experience with operational, administrative and capital budgeting.
• Ability and willingness to work a varied event and deadline driven schedule.
Strengthened by our Differences. United to Make a Difference.
At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.
EEO
Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (“protected class”) including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.